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Make my trip, final, bd version
1.
Great Place To
Work® Conference Case Study: MakeMyTrip Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
2.
MakeMyTrip
• India’s leading online travel company that has revolutionised the travel industry over the years. • Founded in the year 2000 by Deep Kalra, launched the India operations in 2005, following its success in the US. • Aims at offering a range of best-value products and services along with cutting-edge technology. • Created to empower the Indian traveller with instant booking and comprehensive choices. Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
3.
Core beliefs of
the Leadership team Building a strong Employees Cultural are key Foundation stakeholders that symbolises the values of the Organisation. Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
4.
MakeMyTrip Values –
A FIT RECIPE Accountability Empowerment Fun @Work Passion for Innovation Winning Teamwork Integrity Customer Respect for Centricity People Excellence Excellence Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
5.
MakeMyTrip – Symbolising
A Unique Culture Ownership Autonomy to make decisions Fun @ Work Passion for Winning Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
6.
Values driven by
the Leadership Team Co-Founder Keyur Joshi Is the Chief Fun Officer Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
7.
Ownership – in
the Real Sense 70 % Employees have been given ESOPs at MakeMyTrip “My dad got his first set of stock option at 46 and me at 26 – how cool is that?” - Divya Nambiar. Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
8.
Autonomy & Freedom
to try New Ideas Amitoj Singh - A young lad in his late 20’s conceptualised a new business idea of starting a new business vertical of Rail and Bus business travel. - He got complete Trust, Support and Guidance from the leadership team and could successfully implement this idea. Amitoj’s Video Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
9.
Unique Experiential Learning
Interesting & Exemplary ways of Learning: - Eg: a seller at MMT who has a target of selling 50 Kashmir packages every month is actually sent to every place and location on the itinerary for him to be truly trained on the product and destination. • Every year close to 10% employees in the organisation get such an opportunity. • Last year a team of close to 30 sellers went on a 9 country tour to Europe to learn, understand and truly experience the place. • Post the “Study Tour” trippers had specific targets to achieve from these locations. Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
10.
Encouraging Innovation
Experiment & Innovate is the message - its understood that mistakes and learning from them are an integral part of this journey Eg: Hackathon : participants coded for 24 hours at a stretch. - The brief : make at least 1 app & make it live in 24 hours. - The evaluation criteria: the app should be thorough, simple and innovative. The 24 action-packed hours of this Hackathon witnessed 21 live apps with Tomcat configurations, 87 deployments & 11,436 lines of code generated. This happened over 200 emptied cans of energy drinks! Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
11.
Developing Talent Pipeline
Talking Talent Process - Identifying high potentials - Creation of Individual Development Plans - Special assignments - Coaching sessions Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
12.
Motivation through Rewards
& Recognition • Halla Bol (R&R) mails • Peer to Peer recognition mails • Customore mails • Raving Fans • Query Champion • Monthly Quizzes winner • Thanksgiving Day • Appreciation from CEO mails • Trip reward on achievement of sales target Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
13.
We are in
this Together ! Handling Key Challenges & Collaborating for Success Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
14.
Key Learnings from
MakeMyTrip • Empower & Encourage • Maintain balance between freedom to experiment & accountability. • Be ready to take Risks. The visionary leadership and the passion of employees ensures that it never stops Dreaming and never stops Winning. Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved
15.
Global Headquarters
India Office Join the conversation Copyright ©2012 Great Place To Work® Institute, Inc. All rights reserved greatplacetowork.in
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