Service quality servqual model

Service Quality By- Anuj Singh Swati Sharma Quality Management Six Sigma Total Quality Management Service Quality Management

SERVICE QUALITY….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Importance of quality in Service….. ,[object Object],[object Object],[object Object],[object Object]

Dimensions of Service quality.....

Way to maintain Service Quality

QUALITY ASSURANCE SYSTEM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Research Paper….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Study Objectives….. ,[object Object],[object Object],[object Object],[object Object]

Models Used for Study….. ,[object Object]

Models Used for Study….. The SERVPERF model-

Models Used for Study….. The RSQS model- Developed by-Dabholkar et al. (1996)

Methodology ,[object Object],[object Object],[object Object],[object Object],[object Object]

Sample and data collection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analysis and results….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Analysis and results….. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recomendados