1. POST GRADUATE DIPLOMA IN HUMAN RESOURCE MNGT. – 2009
MAHATMA GANDHI LABOUR INSTITUTE

2. Group Members
ALPESH SHARMA
AMIT RAVAL
BHUMI PANCHAL
NISHANT BRAHMBHATT
PALAK JOSHI
RAJVRAT GADHVI

3. Definition:
The Balanced Scorecard is a management tool
that provides stakeholders with a comprehensive
measure of how the organization is progressing
towards the achievement of its strategic goals.
- QIP, California State University

4. BALANCE SCORE-CARD
COMMUNCATION
TOOL
MEASUREMENT
SYSTEM
STRATEGIC MNGT.
CALLED AS SYSTEM

5. BALANCE SCORE-CARD
Comprises –
 Financial and non-financial
Measures
 Short – long term measures
 Performance drivers
 Data based Org.
performance picture
 Help to strategy & alignment

6. FINANCIAL CUSTOMER
4 3
INTERNAL
PROCESSES
2
LEARNING &
1 GROWTH

7. POSSIBLE PERFORMANCE MEASURES
PROFIT / YEAR
MARKET SHARE
COST / UNIT
COST / SERVICE
BUDGET PROJECTION

8. POSSIBLE PERFORMANCE MEASURES
Customer
Satisfaction
(Average)
Satisfactio
n Gap
Analysis
Level of
Importance
Satisfaction
Distribution
(% of each
area scored)

9. POSSIBLE PERFORMANCE MEASURES
Workload
Transactions
Completion and Errors or
Cycle Time per
Rate Employee Rework
employee
Utilization

10. POSSIBLE PERFORMANCE MEASURES

11. MEASURES should :
•Translate customer expectations into goals. Operate
• Evaluate the quality of processes.
Business
• Track our improvement. Change
Process
Support
• Focus our efforts on our customers.
Optimize
• Support our strategies.

12. INDICATORS
LAGGING MEASURES LEADING MEASURES
 Revenue / Employee  Competitive Index
 Budget variance  Engagement Index
 HR cost factor indices  % Training delivered
 LDP benchstrength  Critical skill attainment
 5 Benchmarking  5 Internal Promotion Rate
ranking

13. TARGETS
ALL MEASURES
SOLID BASIS
GIVE SOMETHING
FOR AIM
TRANSFORMATIONAL

14. INITIATIVES
2
1 2 3
5
1 3 1 2 3
1 2 3
CROSS FUNCTIONAL TEAM 4
QUALITY CIRCLES 2
1 2 3
PROCESS RESEARCH 5 1 3 1 2 3
1 2 3
4
QUIZ EVENTS
2
ENERGY SAVINGS 1 2 3
5 1 3 1 2 3
1 2 3
4

15. LIFE CYCLE OF BSC
The 10-Step HR Scorecard Process
Identify required HR policies and
1 Define the business strategy 6
activities
2 Outline value chain activities 7 Create HR Scorecard
3 Outline a strategy map 8 Choose HR Scorecard measures
Identify strategically required Summarize Scorecard measures
4 9
outcomes on digital dashboard
Identify required workforce
5 10 Monitor, predict, evaluate
competencies and behaviors

16. BSC Snapshot

17. ADVANTAGES
TRANSLATE LINKAGES to
vision & Strategy integrate
into Action performance
COMMUNICATE
ALIGN the
the objectives &
Strategies
measures

18. THANKS AND BEST OF LUCK
ANY
?
4x3
16x9