This document discusses social computing within enterprises and proposes a solution framework. It introduces concepts like collective intelligence, social graphs and existing enterprise platforms as social computing platforms. It then outlines potential use cases like collaborative records management, call center question management, social search and mashups for enterprises. The solution framework proposes integrating existing enterprise systems like ECM, EMM etc. with social media, analytics and a social core to enable enterprise social computing capabilities. It concludes with demos of the proposed solution framework.

2. Social Computing Within an Enterprise Kendrick Efta Co-founder and Principal Consultant Allyis, Inc.

3. Enterpise Needs and Trends Application trends and business needs Evolving Workplace/ Next Gen Workplace Social Computing Use Cases Worker Demographics

4. The Enterprise Challenge

5. Meet the Challenge: first steps Collective Intelligence Use Cases Within the Enterprise

6. Composite Applications Become “Social” Existing enterprise platforms as social computing platforms Leverage external models and patterns Prove out enterprise social computing use cases internally: communicate, listen, engage, onboard Plan long-term architecture investments to include customers, partners, and other Web communities Evolve approaches to IT governance

7. Social ComputingDemos

8. Enterprise Social ComputingSolutions Framework Web Community Sites Enterprise Portals Mobile Desktop Browser Enterprise Social Computing Clients Web Communities Non-Affiliated Communities Enterprise-to-Community Services Social Services … WCM EMM ECM BI BPM … LOB Integration Portal Framework Enterprise Search User Profiles Partners Customers Enterprise Productivity Services LOB Systems

9. Collaborative Records Management Kendrick Efta Founder and Principal Consultant Allyis, Inc. demo

10. Solution FrameworkCollaborative Records Management Social Media Forums Wikis Blogs Mashups Desktop Browser Mobile Analytics Social Core (Collective Intelligence, Social Graphs) Enterprise Social Computing Clients Enterprise-to-Community Services Social Services WCM EMM ECM BI BPM LOB Integration Portal Framework Enterprise Search User Profiles Enterprise Productivity Services LOB Systems

11. Call Center Questions Management Kendrick Efta Founder and Principal Consultant Allyis, Inc. demo

12. Solution FrameworkCall Center Questions Management Social Media Forums Wikis Blogs Mashups Desktop Browser Mobile Analytics Social Core (Collective Intelligence, Social Graphs) Enterprise Social Computing Clients Enterprise-to-Community Services Social Services WCM EMM ECM BI BPM LOB Integration Portal Framework Enterprise Search User Profiles Enterprise Productivity Services LOB Systems

13. Social Search Kendrick Efta Founder and Principal Consultant Allyis, Inc. demo

14. Social Search

15. Social Search

16. Solution FrameworkSocial Search Desktop Browser Mobile Social Media Forums Wikis Blogs Mashups Enterprise Portals Analytics Social Core (Collective Intelligence, Social Graphs) Enterprise Social Computing Clients Enterprise-to-Community Services Social Services Customers Partners WCM EMM ECM BI BPM LOB Integration Portal Framework Enterprise Search User Profiles Enterprise Productivity Services LOB Systems

17. Mashups for the Enterprise Kendrick Efta Founder and Principal Consultant Allyis, Inc. demo

18. Solution FrameworkMashupsfor the Enterprise: OBA Composition Toolkit Desktop Browser Mobile Social Media Forums Wikis Blogs Mashups Analytics Social Core (Collective Intelligence, Social Graphs) Enterprise Social Computing Clients Enterprise-to-Community Services Social Services WCM EMM ECM BI BPM LOB Integration Portal Framework Enterprise Search User Profiles Enterprise Productivity Services LOB Systems

19. Enterpise Social Media Kendrick Efta Founder and Principal Consultant Allyis, Inc. demo

20. Solution FrameworkEnterprise Social Media: Podcasting Kit for SharePoint Desktop Browser Mobile Social Media Forums Wikis Blogs Mashups Analytics Social Core (Collective Intelligence, Social Graphs) Enterprise Social Computing Clients Enterprise-to-Community Services Social Services WCM EMM ECM BI BPM LOB Integration Portal Framework Enterprise Search User Profiles Enterprise Productivity Services LOB Systems

21. Questions

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