Quality Assurance for Users in Libraries through ISO-9001:2000 Standard

Quality Assurance for Users in Libraries & Information Centers through ISO 9001:2000 Standard Dr. Harish Chandra Librarian Indian Institute of Technology Madras www.harishchandra.com

Conceptual Framework of Today’s Libraries & Information Centers? ,[object Object],[object Object],[object Object],[object Object]

Conceptual Framework of Today’s Libraries & Information Centers? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Role ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dimensions of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]

Dimensions of Quality ,[object Object],[object Object],[object Object],[object Object]

Service Quality Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object]

Factors ,[object Object],[object Object],[object Object],[object Object],[object Object]

Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Assurance ,[object Object]

Objective ,[object Object],[object Object],[object Object],[object Object]

Steps to Assure Quality ,[object Object],[object Object],[object Object],[object Object]

Service Mission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Mission ,[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Management Principles Leadership Customer Focus Continual Improvement Mutually Beneficial Supplier Relationships Involvement of People Factual Approach System Approach Process Approach

Users Expectations ,[object Object],[object Object],[object Object],[object Object]

Users Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object]

Users Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Capacity Building Initiative ,[object Object],[object Object],[object Object],[object Object],[object Object]

Capacity Building Initiative ,[object Object],[object Object],[object Object],[object Object]

ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object]

ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ISO 9001:2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Manual Framework ,[object Object],[object Object],[object Object]

Quality Manual Framework ,[object Object]

Quality Manual Framework ,[object Object],[object Object]

Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Advantages ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Advantages ,[object Object],[object Object],[object Object]

What We Need to Do? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Plan of Action : Deming’ 14 Points ,[object Object],[object Object],[object Object],[object Object],[object Object]

Plan of Action : Deming’ 14 Points ,[object Object],[object Object],[object Object],[object Object]

Success Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Leading for Tomorrow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

My Involvement in ISO Application

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

References ,[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Assurance for Users in Libraries through ISO-9001:2000 Standard

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Quality Assurance for Users in Libraries through ISO-9001:2000 Standard