Groupware refers to computer-mediated collaboration software that increases productivity for person-to-person processes. Organizations use groupware for benefits like quality improvement, cost control, increased productivity and better customer service. Common types of groupware include email/messaging, group calendaring and scheduling, conferencing products, workflow tools, and group document handling. However, implementing groupware faces barriers like technical issues, cultural resistance, and economic costs. To ensure success, organizations should find champions, pilot test applications, provide training, and get user involvement.

1. Introduction To Groupware