An appreciative inquiry into an exceptionally successful Agile project

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This document summarizes an appreciative inquiry into a highly successful agile project. The project was deemed highly successful as the agents using the new system had been using it for years and enjoyed it more than the older application. No defects were reported in the first two days after release. Key lessons included getting feedback from end users, building the thinnest end-to-end slice first and then expanding it, generalizing only when having good specialists, testing every aspect of the system independently, and holding regular story kickoff sessions and retrospectives. A logical architecture with layers and variety of tests were also emphasized.

Tecnologia Design

Apprecia(ve Inquiry  
Into a Highly Successful Agile Project

About Us 

Chirag

Blog: blog.doshi.info
shi
Twitter: @chiragsdo
mail: chirag@though
tworks.com
Dhava
l
E

Blog: b
log.dosh
Twitter i.info
: @dha
Email: valdos
dhava hi
l@thou
ghtwor
ks .com

Highly Successful ? 
“

  When I stand observing
they have been using it fo
All of the agents using it
the agents using the new
r years.
system, it looks like

”

have told me they enjoy u
and prefer it to the older sing this system
applica>on
Opera&ons Manager on
Day 2 of the release

“

ee n reported but

”

d me NO ! ) defects b
o (yes you hear
Not only have n as been fantas>
c
rs h
the p raise by the use
r
P roject Manage

Apprecia(ve Inquiry 
Discover 
Appreciate 
the best of 
what is 

Dream 
Experiment, 
Envision 
modify, 
what might 
Do  empower, 
be 
improvise 

Co‐construct 
what should 
be 
Design

Touchpoints   A day at the 
Mumbai Call 
Centre 

Usability test  Visit to the 
prior to ﬁrst  Edinburgh 
release  Call Centre 

Usability test 
Usability Test 
with working 
with Lo‐Fi 
skeletal 
prototypes 
system 

Usability 
tests with 
HTML 
prototypes

Thinnest
Build the
End to End Slice First

Booking Flow 
Select a  Plan a  Ticket 
Agent Login 
Customer  journey  Choices 

Shopping  Delivery  Selected  Sea(ng 
Basket  Op(ons  journey  Preferences 

Booking 
Payment 
History 

Month 7

Thinnest Slice of Booking Flow 
Select a  Plan a  Ticket 
Agent Login 
Customer  journey  Choices 

Shopping  Delivery  Selected  Sea(ng 
Basket  Op(ons  journey  Preferences 

Booking 
Payment 
History 

Month 2
Month 7

Generaliza&on is Good,
when you Have Good Specialists

Specialists 

Inner peace like in
great User Experience

I have conquered
Java Script !
I eat HTML,
CSS for
breakfast !

Test Every Aspect of the System,
Independently

Variety of Tests 
Performance 
 tests 

Automated 
Func(onal Tests 

Integra(on  Contract tests 

Service tests  View Tests 

Unit tests  Java Script Unit Tests

plays together,
A team that

stays together

Ques(ons ? Comments ? 

Chirag

Blog: blog.doshi.info
shi
Twitter: @chiragsdo
mail: chirag@though
tworks.com
Dhava
l
E

Blog: b
log.dosh
Twitter i.info
: @dha
Email: valdos
dhava hi
l@thou
ghtwor
ks .com

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Agile Software Community of India

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An appreciative inquiry into an exceptionally successful Agile project

1. Apprecia(ve Inquiry   Into a Highly Successful Agile Project 

2. About Us  Chirag Blog: blog.doshi.info shi Twitter: @chiragsdo mail: chirag@though tworks.com Dhava l E Blog: b log.dosh Twitter i.info : @dha Email: valdos dhava hi l@thou ghtwor ks .com

3. About the Project 

4. Highly Successful ?  “ When I stand observing they have been using it fo All of the agents using it the agents using the new r years. system, it looks like ” have told me they enjoy u and prefer it to the older sing this system applica>on Opera&ons Manager on Day 2 of the release “ ee n reported but ” d me NO ! ) defects b o (yes you hear Not only have n as been fantas> c rs h the p raise by the use r P roject Manage

5. Apprecia(ve Inquiry  Discover  Appreciate  the best of  what is  Dream  Experiment,  Envision  modify,  what might  Do  empower,  be  improvise  Co‐construct  what should  be  Design 

6. Top Lessons

7. Get Feedback from End Users

8. Touchpoints   A day at the  Mumbai Call  Centre  Usability test  Visit to the  prior to ﬁrst  Edinburgh  release  Call Centre  Usability test  Usability Test  with working  with Lo‐Fi  skeletal  prototypes  system  Usability  tests with  HTML  prototypes 

9. Thinnest Build the End to End Slice First

10. Login 

11. Search Customer 

12. Journey Plan 

13. Ticket Choices 

14. Sea(ng preferences 

15. Selected Journey 

19. Payment 

21. Booking Flow  Select a  Plan a  Ticket  Agent Login  Customer  journey  Choices  Shopping  Delivery  Selected  Sea(ng  Basket  Op(ons  journey  Preferences  Booking  Payment  History  Month 7

22. Thinnest Slice of Booking Flow  Select a  Plan a  Ticket  Agent Login  Customer  journey  Choices  Shopping  Delivery  Selected  Sea(ng  Basket  Op(ons  journey  Preferences  Booking  Payment  History  Month 2 Month 7

23. Generaliza&on is Good !

24. Playing   Mul(ple Roles 

25. Generaliza&on is Good, when you Have Good Specialists

26. Specialists  Inner peace like in great User Experience I have conquered Java Script ! I eat HTML, CSS for breakfast !

27. Test Every Aspect of the System, Independently

28. Variety of Tests  Performance   tests  Automated  Func(onal Tests  Integra(on  Contract tests  Service tests  View Tests  Unit tests  Java Script Unit Tests 

29. Logical Architecture 

30. Layers 

31.

32.

33.

34.

35.

36. Story Kickoﬀ Sessions

37. Story Kickoﬀ Mee(ng 

38. Con&nuous Retrospec&ves

39. Con(nuous Retrospec(ve Wall 

40. plays together, A team that stays together

41.

42.

43. Team Ou(ngs 

44. Ques(ons ? Comments ?  Chirag Blog: blog.doshi.info shi Twitter: @chiragsdo mail: chirag@though tworks.com Dhava l E Blog: b log.dosh Twitter i.info : @dha Email: valdos dhava hi l@thou ghtwor ks .com

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