Ruby Conf 2011
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Presentation given at RubyConf 2011 by Ben
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Ruby Conf 2011
- 1. Evented Telephony Application Design with Ben Klang Founder, Mojo Lingo bklang@mojolingo.com Twitter/Github: @bklang
- 2. What is Adhearsion? •Adhesion you can hear – glueing the voice layer to the rest of the world. •Voice Application Development Framework •Open Source •Ruby – integrates easily with Rails, but not dependent •Platform agnostic – runs anywhere Ruby or Java (JRuby) does •Runs small, scales large •Cloud-Ready
- 3. Adhearsion Applied •Call center workflow optimization and integration •Sales force automation •Conferencing applications •Translation services •IVR •Polling •Robo-calling
- 4. Adhearsion Platforms 2008 2010 2011
- 6. But wait... telephony is HARD right?? Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg
- 7. Code Sample (comfort zone) Don’t Panic
- 9. Why evented design? •Telephony needs are well served by evented design
- 10. Why evented design? •Telephony needs are well served by evented design •DTMF key presses
- 11. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition
- 12. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave
- 13. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave •Allows extra logic to execute without interrupting flow
- 14. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave •Allows extra logic to execute without interrupting flow •Process keypresses while on a long blocking call
- 15. Why evented design? •Telephony needs are well served by evented design •DTMF key presses •New call setup/call state transition •Conference or Queue join/leave •Allows extra logic to execute without interrupting flow •Process keypresses while on a long blocking call •React to external events (timer expired, agent available)
- 16. Code Demo Code from this demo: https://github.com/mojolingo/RubyConf2011
- 18. Questions... http:// mojolingo.com adhearsion.com @bklang @Adhearsion bklang@mojolingo.co m
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