SlideShare uma empresa Scribd logo
1 de 26
Baixar para ler offline
Telemarketing voor KMO's 
Strategie & Voordelen 
BY ACCESS CALL
AFSPRAKEN MAKEN 
TELEVERKOOP 
LEADS GENEREREN 
BESTANDEN ACTUALISEREN EN AANVULLEN
EEN PERSOONLIJKE RELATIE MET DE KLANT OPBOUWEN
MEETBARE RENDABILITEIT IN REAL TIME
STUUR DE VERKOPERS DAAR WAAR ZE 
COMPETENT ZIJN: HET TERREIN
CONCENTREER JE OP JE CORE BUSINESS
GEPERSONALISEERDE RAPPORTERING
PERMANENTE FOLLOW-UP EN ANALYSE VAN DE 
RESULTATEN
BIJSTURING VAN DE CAMPAGNE 
IN FUNCTIE VAN DE RESULTATEN
SCHAKEL EEN PARTNER IN DIE JE ACTIVITEIT KENT
BRANDING 
CREËER POSITIEVE BUZZ
ONMIDDELLIJKE FEEDBACK VAN DE MARKT
DE REACTIES VAN DE KLANTEN WORDEN 
GEANALYSEERD
INFORMATIE OVER JE CONCURRENTEN 
VIA DE OPROEPEN
OPTIMALISERING VAN DE 
ARBEIDSTIJD DANKZIJ 
GEAVANCEERDE TECHNOLOGIEËN
SIMULTANE TOEGANG TOT DE AGENDA'S 
EN JE CRM-SOFTWARE
OPTIMAAL BEHEER VAN DE OPROEPEN
TELECOM CASE: 
- B2C-AFSPRAKEN MAKEN 
- 220 AFSPRAKEN/DAG 
CONVERSIEGRAAD: 13%
INSURANCE CASE : 
NIEUWE KLANTEN WERVEN 
COLD CALLING B2B (SOHO) 
PERCENTAGE AFSPRAKEN: 15%
B2B TELESALES CASE : 
WERVING 
CONVERSIE VIA VOICE LOG
AANWEZIGHEID OP SOCIALE MEDIA VOORAF 
OM PROSPECTS TE BEPALEN EN COLD 
CALLING TE VERMIJDEN (LinkedIn, Twitter, 
Facebook,...)
DE SOCIALE MEDIA VOLGEN OM 
PROSPECTS BETER TE KUNNEN 
BENADEREN / IN & OUT BENADERING 
TELEFOON, E-MAIL, CHAT, SMS
LET OP VOOR VALSTRIKKEN 
AMATEURS 
BEDRIJVEN DIE UW SECTOR NIET GOED KENNEN 
PAPEGAAIEN AAN DE TELEFOON
HOU REKENING MET DE BEL-ME-NIET-MEER- 
LIJST (Jij bent mee verantwoordelijk)
Zet je verkopers in 
Vergroot je verkoopkansen 
Bind je klanten 
Vergroot je omzet 
Ken je markt
TELEMARKETING BELGIAN CLUB 
@ACCESSCALL_CC 
Accesscall.wordpress.com 
facebook.com/AccessCallBelgium

Mais conteúdo relacionado

Mais procurados

Relate Crm Brochure
Relate Crm   BrochureRelate Crm   Brochure
Relate Crm Brochure
Jeffrey Katz
 
Social Crm Strategy Framework Statement
Social Crm Strategy Framework StatementSocial Crm Strategy Framework Statement
Social Crm Strategy Framework Statement
Wim Rampen
 
What is the lifetime value of customer, and how can marketers maximize it ,
What is the lifetime value of customer, and how can marketers maximize it ,What is the lifetime value of customer, and how can marketers maximize it ,
What is the lifetime value of customer, and how can marketers maximize it ,
Sameer Mathur
 

Mais procurados (16)

Getting \"Under the Hood\" - Using minisites in B2B Marketing
Getting \"Under the Hood\" - Using minisites in B2B MarketingGetting \"Under the Hood\" - Using minisites in B2B Marketing
Getting \"Under the Hood\" - Using minisites in B2B Marketing
 
How to find the best crm for your franchise
How to find the best crm for your franchiseHow to find the best crm for your franchise
How to find the best crm for your franchise
 
Betting Industry Guide: Affiliate Marketing for C-Level Executives
Betting Industry Guide: Affiliate Marketing for C-Level ExecutivesBetting Industry Guide: Affiliate Marketing for C-Level Executives
Betting Industry Guide: Affiliate Marketing for C-Level Executives
 
Relate Crm Brochure
Relate Crm   BrochureRelate Crm   Brochure
Relate Crm Brochure
 
What is customer relationship management?
What is customer relationship management?What is customer relationship management?
What is customer relationship management?
 
Social Crm Strategy Framework Statement
Social Crm Strategy Framework StatementSocial Crm Strategy Framework Statement
Social Crm Strategy Framework Statement
 
BBB_V3 final version
BBB_V3  final versionBBB_V3  final version
BBB_V3 final version
 
Inbox America - Predictive and Marketing Analytics Solutions - 2013
Inbox America - Predictive and Marketing Analytics Solutions - 2013Inbox America - Predictive and Marketing Analytics Solutions - 2013
Inbox America - Predictive and Marketing Analytics Solutions - 2013
 
What is the lifetime value of customer, and how can marketers maximize it ,
What is the lifetime value of customer, and how can marketers maximize it ,What is the lifetime value of customer, and how can marketers maximize it ,
What is the lifetime value of customer, and how can marketers maximize it ,
 
Capture and Maintain a 360 Degree View of Customers Through CRM Technology
Capture and Maintain a 360 Degree View of Customers Through CRM TechnologyCapture and Maintain a 360 Degree View of Customers Through CRM Technology
Capture and Maintain a 360 Degree View of Customers Through CRM Technology
 
Crm
CrmCrm
Crm
 
Kapture for hotels-CRM Software | Customer Relationship Management | Kapture
Kapture for hotels-CRM Software | Customer Relationship Management | KaptureKapture for hotels-CRM Software | Customer Relationship Management | Kapture
Kapture for hotels-CRM Software | Customer Relationship Management | Kapture
 
Terminus on Account-Based Marketing
Terminus on Account-Based MarketingTerminus on Account-Based Marketing
Terminus on Account-Based Marketing
 
20_tips_event_roi
20_tips_event_roi20_tips_event_roi
20_tips_event_roi
 
Beyond Sales: The New KPI's Of Marketing ROI
Beyond Sales: The New KPI's Of Marketing ROIBeyond Sales: The New KPI's Of Marketing ROI
Beyond Sales: The New KPI's Of Marketing ROI
 
ABM for Humans: How Personalization Builds Relationships and Closes Deals
ABM for Humans: How Personalization Builds Relationships and Closes DealsABM for Humans: How Personalization Builds Relationships and Closes Deals
ABM for Humans: How Personalization Builds Relationships and Closes Deals
 

Destaque

Hipersensibilidad
HipersensibilidadHipersensibilidad
Hipersensibilidad
FMHDAC
 
Plantilla curricular
Plantilla curricularPlantilla curricular
Plantilla curricular
Tanyscha
 
Respuestas caso miguel caballero
Respuestas caso miguel caballeroRespuestas caso miguel caballero
Respuestas caso miguel caballero
Juan Zorrilla
 
Tom Taddeo CV 2016 (FR) (1)
Tom Taddeo CV 2016 (FR) (1)Tom Taddeo CV 2016 (FR) (1)
Tom Taddeo CV 2016 (FR) (1)
Tom Taddeo
 
Pérez Gaudio, "La Transformación".
Pérez Gaudio, "La Transformación".Pérez Gaudio, "La Transformación".
Pérez Gaudio, "La Transformación".
Carla Melisa Nicolato
 
Ley de gestion ambiental codificacion
Ley de gestion ambiental codificacionLey de gestion ambiental codificacion
Ley de gestion ambiental codificacion
Sylvia Juliana
 
Europa desde el_cielo
Europa desde el_cieloEuropa desde el_cielo
Europa desde el_cielo
Nuria
 
Un gran-hombre
Un gran-hombreUn gran-hombre
Un gran-hombre
wilfrido74
 
Guia turistica de Nueva York
Guia turistica de Nueva YorkGuia turistica de Nueva York
Guia turistica de Nueva York
sara
 
Media evaluation question 5
Media evaluation question 5Media evaluation question 5
Media evaluation question 5
katieogrady9
 

Destaque (20)

Beware of telemarketing 12 common traps to avoid
Beware of telemarketing   12 common traps to avoidBeware of telemarketing   12 common traps to avoid
Beware of telemarketing 12 common traps to avoid
 
Presentacion san bernardo tv
Presentacion san bernardo tvPresentacion san bernardo tv
Presentacion san bernardo tv
 
Presentación1
Presentación1Presentación1
Presentación1
 
Hipersensibilidad
HipersensibilidadHipersensibilidad
Hipersensibilidad
 
Cambios en la accion docente
Cambios en la accion docenteCambios en la accion docente
Cambios en la accion docente
 
Plantilla curricular
Plantilla curricularPlantilla curricular
Plantilla curricular
 
Accardo, alain cooptacion
Accardo, alain cooptacionAccardo, alain cooptacion
Accardo, alain cooptacion
 
Manual siemens encimera ep716qb91e
Manual siemens   encimera ep716qb91eManual siemens   encimera ep716qb91e
Manual siemens encimera ep716qb91e
 
Architecture de la jvm(1ere Partie) - JVM Architecture (First Part)
Architecture de la jvm(1ere Partie) - JVM Architecture (First Part)Architecture de la jvm(1ere Partie) - JVM Architecture (First Part)
Architecture de la jvm(1ere Partie) - JVM Architecture (First Part)
 
Respuestas caso miguel caballero
Respuestas caso miguel caballeroRespuestas caso miguel caballero
Respuestas caso miguel caballero
 
Tom Taddeo CV 2016 (FR) (1)
Tom Taddeo CV 2016 (FR) (1)Tom Taddeo CV 2016 (FR) (1)
Tom Taddeo CV 2016 (FR) (1)
 
Flu (influenza) - Health
Flu (influenza) - HealthFlu (influenza) - Health
Flu (influenza) - Health
 
Pérez Gaudio, "La Transformación".
Pérez Gaudio, "La Transformación".Pérez Gaudio, "La Transformación".
Pérez Gaudio, "La Transformación".
 
Presentación final2
Presentación final2Presentación final2
Presentación final2
 
Atelier Hiscox au Salon des entrepreneurs 2015 : Quels sont les enjeux de la ...
Atelier Hiscox au Salon des entrepreneurs 2015 : Quels sont les enjeux de la ...Atelier Hiscox au Salon des entrepreneurs 2015 : Quels sont les enjeux de la ...
Atelier Hiscox au Salon des entrepreneurs 2015 : Quels sont les enjeux de la ...
 
Ley de gestion ambiental codificacion
Ley de gestion ambiental codificacionLey de gestion ambiental codificacion
Ley de gestion ambiental codificacion
 
Europa desde el_cielo
Europa desde el_cieloEuropa desde el_cielo
Europa desde el_cielo
 
Un gran-hombre
Un gran-hombreUn gran-hombre
Un gran-hombre
 
Guia turistica de Nueva York
Guia turistica de Nueva YorkGuia turistica de Nueva York
Guia turistica de Nueva York
 
Media evaluation question 5
Media evaluation question 5Media evaluation question 5
Media evaluation question 5
 

Semelhante a Telemarketing voor kmo's Strategie & Voordelen

roi_best_practice_guide
roi_best_practice_guideroi_best_practice_guide
roi_best_practice_guide
Ryan Budlong
 
The-Rise-of-the-Customer-Marketer
The-Rise-of-the-Customer-MarketerThe-Rise-of-the-Customer-Marketer
The-Rise-of-the-Customer-Marketer
Adam Robles
 
Profitable Sus Rev Growth
Profitable Sus Rev GrowthProfitable Sus Rev Growth
Profitable Sus Rev Growth
SeanHart1766
 
Profitable Sus Rev Growth
Profitable Sus Rev GrowthProfitable Sus Rev Growth
Profitable Sus Rev Growth
SeanHart1766
 
Guide-20 Tips for Event ROI
Guide-20 Tips for Event ROIGuide-20 Tips for Event ROI
Guide-20 Tips for Event ROI
Steve Patti
 
Guide-20 Tips for Event ROI
Guide-20 Tips for Event ROIGuide-20 Tips for Event ROI
Guide-20 Tips for Event ROI
Steve Patti
 
Fd Realtimerewards
Fd RealtimerewardsFd Realtimerewards
Fd Realtimerewards
Jeffrey Katz
 

Semelhante a Telemarketing voor kmo's Strategie & Voordelen (20)

roi_best_practice_guide
roi_best_practice_guideroi_best_practice_guide
roi_best_practice_guide
 
The-Rise-of-the-Customer-Marketer
The-Rise-of-the-Customer-MarketerThe-Rise-of-the-Customer-Marketer
The-Rise-of-the-Customer-Marketer
 
Cracking the Code on Insurance Company Customer Loyalty
Cracking the Code on Insurance Company Customer LoyaltyCracking the Code on Insurance Company Customer Loyalty
Cracking the Code on Insurance Company Customer Loyalty
 
Profitable Sus Rev Growth
Profitable Sus Rev GrowthProfitable Sus Rev Growth
Profitable Sus Rev Growth
 
Profitable Sus Rev Growth
Profitable Sus Rev GrowthProfitable Sus Rev Growth
Profitable Sus Rev Growth
 
Grow and scale customer acquisition (and retention)
Grow and scale customer acquisition (and retention)Grow and scale customer acquisition (and retention)
Grow and scale customer acquisition (and retention)
 
Building your bank's trust with account based marketing
Building your bank's trust with  account based marketingBuilding your bank's trust with  account based marketing
Building your bank's trust with account based marketing
 
Pivotal CRM - Marketing and ROI
Pivotal CRM - Marketing and ROI Pivotal CRM - Marketing and ROI
Pivotal CRM - Marketing and ROI
 
Unibe Applied CRM & Integrated Processes Dom Rep, 20090326
Unibe Applied CRM & Integrated Processes Dom Rep, 20090326Unibe Applied CRM & Integrated Processes Dom Rep, 20090326
Unibe Applied CRM & Integrated Processes Dom Rep, 20090326
 
Crm strategy contributes to business value in tough times
Crm strategy contributes to business value in tough timesCrm strategy contributes to business value in tough times
Crm strategy contributes to business value in tough times
 
CloudMondo Intelligent CRM
CloudMondo Intelligent CRMCloudMondo Intelligent CRM
CloudMondo Intelligent CRM
 
Decoding the KPI Kaleidoscope with Sandfox Advisors
Decoding the KPI Kaleidoscope with Sandfox AdvisorsDecoding the KPI Kaleidoscope with Sandfox Advisors
Decoding the KPI Kaleidoscope with Sandfox Advisors
 
Guide-20 Tips for Event ROI
Guide-20 Tips for Event ROIGuide-20 Tips for Event ROI
Guide-20 Tips for Event ROI
 
Guide-20 Tips for Event ROI
Guide-20 Tips for Event ROIGuide-20 Tips for Event ROI
Guide-20 Tips for Event ROI
 
CRM: A Business Imperative for Companies during the Global Economic Downturn
CRM: A Business Imperative for Companies during the Global Economic DownturnCRM: A Business Imperative for Companies during the Global Economic Downturn
CRM: A Business Imperative for Companies during the Global Economic Downturn
 
KPIs for SaaS Startups
KPIs for SaaS StartupsKPIs for SaaS Startups
KPIs for SaaS Startups
 
Fd Realtimerewards
Fd RealtimerewardsFd Realtimerewards
Fd Realtimerewards
 
Kno
KnoKno
Kno
 
CRM Introduction
CRM IntroductionCRM Introduction
CRM Introduction
 
15 tactics to acquire customers
15 tactics to acquire customers15 tactics to acquire customers
15 tactics to acquire customers
 

Último

Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 

Último (20)

Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
Nanded Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Nanded Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableNanded Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Nanded Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Bangalore Call Girl Just Call♥️ 8084732287 ♥️Top Class Call Girl Service Avai...
Bangalore Call Girl Just Call♥️ 8084732287 ♥️Top Class Call Girl Service Avai...Bangalore Call Girl Just Call♥️ 8084732287 ♥️Top Class Call Girl Service Avai...
Bangalore Call Girl Just Call♥️ 8084732287 ♥️Top Class Call Girl Service Avai...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book nowPARK STREET 💋 Call Girl 9827461493 Call Girls in  Escort service book now
PARK STREET 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service AvailableNashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
Nashik Call Girl Just Call 7091819311 Top Class Call Girl Service Available
 
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDINGPuri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
Puri CALL GIRL ❤️8084732287❤️ CALL GIRLS IN ESCORT SERVICE WE ARW PROVIDING
 
Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...
Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...
Only Cash On Delivery Call Girls In Sikandarpur Gurgaon ❤️8448577510 ⊹Escorts...
 
KOTA 💋 Call Girl 9827461493 Call Girls in Escort service book now
KOTA 💋 Call Girl 9827461493 Call Girls in  Escort service book nowKOTA 💋 Call Girl 9827461493 Call Girls in  Escort service book now
KOTA 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
KALYANI 💋 Call Girl 9827461493 Call Girls in Escort service book now
KALYANI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowKALYANI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
KALYANI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 

Telemarketing voor kmo's Strategie & Voordelen