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Listening skills ori
- 1. LISTENING SKILLS PRESENTED BY : ABHIJIT MUKHERJEE PGPBA IGTC KOLKATA Email: abhijit129@gmail.com
- 2. WHY IS LISTENING SKILL IMPORTANT TYPES OF LISTENING BARRIERS ACTIVE LISTENING
- 3. efficiency. We listen at about 25% of our potential. We miss, ignore, forget, distort, or misunderstand 75% of what we hear.
- 4. Our mind works 4 times faster than the person communicating to us.
- 5. INTRODUCTION Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening & hearing.
- 6. Stages of the Listening Process Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering
- 7. Hearing is automatic. We don’t have to try. If a loud noise happens, then we automatically hear it, whether we want it or not. We use ear plugs and noise cancelling headphones so that we don’t have to hear things, because it is that automatic.
- 9. TYPES OF LISTENING APPRECIATIVE LISTENING
- 10. INFORMATIVE LISTENING
- 12. CRITICAL LISTENING
- 13. Our mind frequently wanders when someone is speaking to us.
- 14. POOR LISTENING!!! WHY??? Lack of Concentration Empathy Selective listening Language barrier Second guessing Interruption You know it all
- 15. ACTIVE LISTENING!!! HOW??? LESSON 1 Pay Attention! Listen more than you speak Stay focused on what the other person is saying Look at the speaker directly Put aside distracting thoughts Stop doing other things
- 16. LESSON 2 Provide Feedback Focus on using body language Make eye contact Uncross your arms Nod occasionally Turn your shoulders so that you are facing the speaker
- 17. LESSON 3 Defer Judgment Be open minded Allow the speaker to finish Don’t interrupt with counter-arguments Validate the speaker Share in the speaker’s emotions and feelings
- 18. LESSON 4 Respond Appropriately Resist the urge to dominate the conversation Ask questions to clarify certain points Be candid, open, and honest in your responses Ask open ended questions to promote further discussions Don’t say, “I told you so.” Or “I knew that.”
Notas do Editor
- Listening is the most used of all communication skillsListening is the least developed of all communication skillsListening is tied to effective leadership
- In appreciative listening, we seek certain information which will appreciate, for example that which helps meet our needs and goals. We use appreciative listening when we are listening to good music, poetry or maybe even the stirring words of a great leader.
- Informative listening is the name we give to the situation where the listener’s primary concern is to understand the message. Listeners are successful insofar as the meaning they assign to messages is as close as possible to that which the sender intended.For example, we listen to lectures or instructions from teachers—
- The purpose of relationship listening is either to help an individual or to improve the relationship between people. Therapeutic listening is a special type of relationship listening. Therapeutic listening brings to mind situations where counselors, medical personnel, or other professionals allow a troubled person to talk through a problem
- Critical listening is listening in order to evaluate and judge, forming opinion about what is being said. Judgment includes assessing strengths and weaknesses, agreement and approval. They are as follows: ethos, or speaker credibility; logos, or logical arguments; and pathos, or psychological appeals.