1. COMSATS Institute of Information Technology, Lahore
INTERNSHIP REPORT
Advisor: Mr. Tariq Hameed Alvi
Submitted By: Abdullah Ghani
ID: BBA-SP10-003 “A”
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2. Acknowledgement
“In the name of Allah, the most merciful and beneficent”.
I pay my gratitude to the ALLAH Almighty for enabling me to complete this
Internship Report within due course of time.
It has been great honor and privilege to undergo training at SYPHER Pvt. Ltd.
Lahore. I take this opportunity to record my deep sense of gratitude and appreciation
to my Internship Advisor Mr. Tariq Hameed Alvi, Department of Management
Sciences, COMSATS Institute of Information Technology Lahore for his constant
encouragement and inspiring guidance with his Wisdom.
I also appreciate the cordial co-operation from my concern Supervisor MR. Abdul
Rehman for providing me requisite information and knowledge for compilation of my
Internship.
Although there may be many who remain unacknowledged in this humble note of
gratitude there are none who remain unappreciated.
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3. Table of Contents
Executive Summary: .................................................................................................. 6
BACKGROUNG OF SYPHER ................................................................................... 7
Mission statement ................................................................................................... 7
HISTORICAL BACKGROUND ................................................................................... 8
INTRODUCTION ....................................................................................................... 9
PRODUCTS: .............................................................................................................10
Services: ...................................................................................................................29
ONLINE INSPECTION (DURING PRODUCTION INSPECTION) .........................30
ONLINE CONTROL MONITORING ......................................................................31
Social Audit............................................................................................................31
Consultancy ...........................................................................................................32
Sourcing ................................................................................................................32
Buying: ......................................................................................................................33
Company Information (Pakistan office) .....................................................................35
SWOT ANALYSIS.....................................................................................................36
STRENGTHS: ...........................................................................................................37
Marketing Strategy ....................................................................................................39
Learning as a student intern .....................................................................................40
Tasks during internship .............................................................................................40
 Read the literature of the company: ................................................................40
 SWOT analysis: ..............................................................................................40
Problems encountered: .............................................................................................41
Internship Impact ......................................................................................................42
Bibliography ..............................................................................................................43
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4. www.SYPHER.biz
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5. CONTACT
Head office 19 A1 EII Gulberg III Lahore Pakistan
Overseas offices Italy
Germany
Mob#: +92 3008487912
Office: +92 42 8320162
Email: info@SYPHER.biz
Website: www.SYPHER.biz
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6. Executive Summary:
In summarized form SYPHER is a third party service company. This
report will begin with a brief introduction and history of SYPHER.
Actually this company is established with the mission to provide the
highest quality services to their customers. In my report I have explained
about the company information and range of both products and services
offered by the SYPHER. I spent my golden time in this company. I
worked there in different departments like worked with merchandisers
and quality inspection team also. I am so glad that I spent my time for
apply my knowledge and to improve & clear my concepts and
interpersonal skills. The main thing that I found in this firm is cooperative
and hardworking staffs that always help me whenever I have any query
about any matter. I liked outdoor work with quality inspection team. Gain
lot of knowledge through this. Even improved my communication skills.
Overall it was totally a wonderful experience for me to work with
professionals and learn lot of things from them.
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7. BACKGROUNG OF SYPHER
Mission statement
SYPHER offers trouble free Buying
House services to its reputed clients. We help our
buyers to stay competitive in the world market,
consequently saving money and ensuring that
products meets customers' expectations.
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8. HISTORICAL BACKGROUND
SYPHER was establishes in 2008 and has since built a reputation for offering the
very finest in Quality & Services Platform specifically designed to assist our
customers in Sourcing and Quality Control and related business activities like
Factory Evaluation, Supplier Identification, Product Development, Order
placements, Production follow up & monitoring, In Line & Final Quality Audits etc.
SYPHER philosophy is simple. SYPHER realize that the success of any organization
closely parallels its ability to meet the needs of its clients on a consistent and
continuing basis. At SYPHER, we offer value-added quality solutions and invaluable
customer service.
SYPHER has its business partner in ITALY.
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9. INTRODUCTION
SYPHER was establishes in 2008 and has since built a reputation for offering the
very finest in Quality & Services Platform specifically designed to assist our
customers in Sourcing and Quality Control and related business activities like
Factory Evaluation, Supplier Identification, Product Development, Order
placements, Production follow up & monitoring, In Line & Final Quality Audits etc.
SYPHER recognizes that each client has specific and unique needs. Our services
reflect this understanding.
SYPHER Philosophy:
SYPHER philosophy is simple. SYPHER realize that the success of any organization
closely parallels its ability to meet the needs of its clients on a consistent and
continuing basis. SYPHER offer value-added quality solutions and invaluable
customer service.
What makes SYPHER different?
SYPHER staff members are well educated and having SKILLS in the processes
employed in customer's requirements. To ensure that technical data and project
status information passes freely, staff is fluent in English, as well as within the local
languages and dialects.
SYPHER has been developed to address the needs of our clients. SYPHER
begin each relationship by listening to your goals and concerns.
Throughout the relationship, SYPHER ensure that questions and concerns
are addressed and resolved immediately.
At SYPHER, believe involving in every aspect of Quality Control Solutions,
Audit Services and Sourcing solutions, thus offering . SYPHER also provide
guided factory visits, if necessary to our valued customers.
SYPHER promises:
Help in Finding right Supplier for you.
Supplier's Evaluation with respect you your product category and Quality
demands.
Proactive Results
Knowledgeable Staff
Cost-effective Services
Confidentiality
Personal project involvement
Timely, informative feedback
Guaranteed quality solutions
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10. PRODUCTS:
Garments
Leather Garments
Footwear
Home Textile
Towel
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11. Garments
Knitwear's
Jeans Khakis
(Tops & Bottoms)
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12. Jeans:
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13. Khakis:
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15. Knitwear’s:
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16. Leather Garments
Jackets Pants Sportswear
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17. Jackets:
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18. Leather Pants:
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19. Sportswear:
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20. Footwear
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21. Shoes:
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22. Home Textiles
Bed Cushion
Curtains
Linen Covers
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23. Bed Linen:
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24. Curtains:
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25. Cushion Covers:
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26. Towels
Towels Bathrobes
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27. Towels:
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28. Bathrobes:
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29. Services:
SYPHER recognizes that each client has specific and unique needs.
SYPHER begin each business relationship by listening to their goals and
concerns.
With the presence of professional staff, SYPHER provides unmatchable quality
solutions. This coverage and experience allows SYPHER to offer an extensive array
of services that allows any organization the ability to maximize cost effectiveness
within the horizontal production cycle. SYPHER services include:
Inspections
Online Control and Monitoring
Audits ( Social Accountability Evaluations)
Consultancy
Sourcing
SYPHER ability to exhibit greater flexibility and responsiveness in the delivery of
services is another reason they continue to win over clients. SYPHER strongly
believe that the service package should be tailored to match the specific needs of
the client.
Since the attention to details can make the difference between success and failure,
SYPHER is committed to doing what it takes to "help you get the most out of your
investments".
SYPHER believes that quality inspections encompass examining a product and
comparing the results to specified requirements. The objective is to determine if the
output features conform to the specifications for size, appearance, and other
characteristics that may be relevant to the product.
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30. ONLINE INSPECTION (DURING PRODUCTION INSPECTION)
Online inspections focus on selected samples of customer product during the
manufacturing process. Utilizing SYPHER's production order control services
increases quality, timeliness, and consistency. SYPHER provide you with the
updated information, you need to make sound decisions. This confirms the quality of
your goods allowing you necessary changes to be addressed early.
Early Identification of Quality Issues
Online Inspections identify the quality issues while goods are at the early
stage of production, thus addressing those issues ensures quality product.
Consistent Quality
Online inspections ensures that goods produced are of consistent quality.
Online inspections are conducted working closely with the supplier suggesting
improvement during production.
Ensured on time Delivery
Continuous online inspections not only update buyers about their current
status of their orders but also ensure on-time deliveries. We measure and
report on the progress to meet your shipping schedule commitments. Working
closely with buyer and the vendor, SYPHER ensure timely results throughout
the process, and keep customer informed of any unexpected delays or
concerns.
PRE-SHIPMENT INSPECTION:
SYPHER inspects your primary manufacturers at the production site. By performing
inspections before the goods are shipped, companies are able to identify problems
early. Inspections save money and ensure that the product meets your customers'
requirements and expectations. A consistent inspection program also reduces
warranty costs, losses in productivity, and time involved in shipping products back to
the factory.
Final Random Inspection
During a pre-shipment inspection, an Acceptable Quality Level sampling plan
is used for inspections following the production and packing of goods.
SYPHER Quality Controllers verify that finished goods have been made up to
buyers specifications.
Piece to Piece Inspection
The final inspection can be conducted on piece to piece basis i.e. 100%
inspection of goods. For quality conscious buyers 100% inspection of goods
ensures.
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31. INSPECTION CRITERIA PREPARATION:
In case customer don't have any documented criteria, SYPHER can design the
same. This document can then be used as a framework for product quality. SYPHER
issues a thorough report of each inspection, carefully documenting all necessary
findings.
SYPHER realize the importance of delivery of goods and ensure that customer
receive critical information as soon as possible. SYPHER Quality Controllers are
readily available before, during, or after an inspection to answer any questions or
concerns customer might have.
At SYPHER, they believe that commitment to quality is the best product insurance
customer can buy.
ONLINE CONTROL MONITORING
Container Loading Supervision
SYPHER ensure that proper methods are employed during shipment loading, and
verify counts on-site. To provide customer thorough feedback, SYPHER also offers
digital photographic documentation.
Child Labor Monitoring
SYPHER has completely check and balance on child labour monitoring.
Social Audit
SA8000 is globally applicable to all industries and provides a clear framework that
ensures ethical responsibility.
The Council on Economic Priorities Accreditation Agency (CEPAA), with the
assistance of international business community and various labour organizations,
developed the first standardized system for social accountability of suppliers and
vendors. The new standard SA8000, was modelled after the ISO9000 standard &
ISO14000 environmental standard.Corporations are now realizing that commitment
to social justice, with consideration of ethical values and moral standards in
corporate policies, is consistent with improved corporate prosperity and commercial
success.
During a Social Accountability evaluation, SYPHER investigates to work environment
issuesin regards to conformance & non-conformance with the client's policy and
SA8000 criteria.
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32. After complete evaluation, SYPHER provides a comprehensive report with
digital at site pictures documenting each accountability requirement, with
attention paid to areas in need of improvement.
Consultancy
To ensure that vendors deliver high-quality products, operate efficiently, and support
continuous improvement, it is often necessary to perform evaluative surveys and
audits. SYPHER incorporates the necessary skills and expertise needed to
guarantee our existing and new vendor performances.
Sourcing
SYPHER provides cost effective Sourcing assistance for companies that are seeking
the advantages of global sourcing, but are either lacking the internal resources to
efficiently accomplish this objective, or are wanting to outsource these activities in
order to concentrate internal resources into other areas. SYPHER provides basic
vendor identification through complete product lines.
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33. Buying:
SYPHER offers trouble free Buying House Services to its reputed clients with the
help of its experienced staff in Pakistan and overseas offices.
SYPHER offer effective business solution in connection to:
Identification of the Right Supplier
Supplier evaluation.
Product development
a. Product sourcing & Price Negotiations
b. Sampling
Production monitoring and Follow up.
1. Online Quality Control
2. In-time Delivery
Pre Final Inspections
1. Final Audits
Identification of the Supplier:
SYPHER help in identifying the right supplier, who is capable to produce the right
product for you meeting all the criteria's and standards.
SYPHER Evaluate suppliers who can work and supply the product on long terms
basis. Able to comply all the needs and requirements of customers. Evaluation of the
supplier from the financial aspect is also important. SYPHER identify the strengths
and weakness of the company based on its structure and customer's requirements.
a) Product Sourcing & Price Negotiation:
SYPHER reputed name and experienced Managers help us in sourcing and
negotiation. With reputed name in the industry, SYPHER are always able to source
the right product and uses vast experience in price negotiation ultimately helping
buyers.
b) Sampling:
We arrange Sampling for the buyers with the help of a professional & well
experienced team. SYPHER team of Quality Managers keeps a close check on
sampling, ensuring products are according to customers’ exact specifications and all
deliveries are made in time and in specified quantities.
·
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34. Production Monitoring and Online Quality Controls:
SYPHER Quality Managers ensure quality control at each and every stage of
production. We follow a system of updating its customers through digital
photographs at various stages of production. We also ensure pre-Production
samples and production samples to update customer of their production.
· On-Schedule Delivery:
SYPHER understand that timely delivery is important for their buyers. With their
system of online order monitoring, they are always up-to-date at every stage of
production. Any expected delays are immediately communicated to the customer.
· Final Inspections:
A final inspection is conducted upon completion, when orders are fully packed.
These inspections are normally conducted at MIL-STD-103E, ANSI1.4, normally
known as AQL standard. A comprehensive Inspection report detailing complete
specifications, faults found with digital pictures is prepared and presented to
customer.
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35. Company Information (Pakistan office)
C.E.O
Mr. Mazhar Hussain Mirza
Finance
Mr. Naeem Khalid
Merchandisers
Mr. Tauqeer Khan
Mr. Abdul Rehman
Mr. Mubashir Hussain
Mr. Danish Parvez
Quality Assurance
Mr. Nadeem
Mr. Shamshad Hussain
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36. SWOT ANALYSIS
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37. STRENGTHS:
SYPHER is working as a HUB between customer and the factory so they maintained
very good relation with their customer and factory. SYPHER done multiple product
sourcing under one platform. They are customer oriented, Hi fashion items with a
wide variety of value additions. Customer can customize its garment in any way.
SYPHER has competent, capable, sincere and honest set up. SYPHER staff
members are well educated and having SKILLS. SYPHER also provide guided
factory visits, if necessary to their valued customers.
Weaknesses:
Internet is considered as a weakness but not at major level. It lies in minor level.
Secondly the SYPHER doesn’t have its own transport for their Quality team although
it is arranged by the factories but SYPHER should also have their special transport in
emergency case.
Threats:
In services field there is no big threat because threats are mainly faced by
manufacturing house like Nishat, Pensi, cotton web etc they have the threat of
competitors. In our field all the things are clearly mentioned in the written form and
signed by the all 3 parties that are
Customer
SYPHER
Factory
Communication can become a threat for SYPHER because they only have to
deal with international customers so merchandisers must fluent in language to
easily solve the queries of customers.
Opportunities:
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38. As SYPHER deals with the garments and power failure in Pakistan is very common
due to which many factories moves or shifts their businesses to other economical
countries. So government should reduce power failure. SYPHER should increase
their business by capture more customers from other countries and do direct deal
with them so in this way they can easily increase their output profit.
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39. Marketing Strategy
SYPHER accommodate only international companies. SYPHER has its
second/partner office working in ITALY. They used electronic media means
advertisement through E-mails.
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40. Learning as a student intern
Tasks during internship
I have done number of tasks during my internship period. Here is the list of the
tasks below:
Read the literature of the company:
I read all the literature of the company which helped me to know what company is all
about and what products they are offering.
Online communication:
I checked their all online communication in the form of chatting and email to
better understand what’s going there.
Record maintenance:
Maintained their record accordingly. 50% of my understanding was done
through this record keeping.
Visits:
Visits different factories e.g., Nishat, Cotton Web, Azgard-9 to understand the
work practically.
Meeting with customers:
Meet with foreign customers Mr. Ricardo and Mr. Velerio learnt a lot from them.
Analyze my communication skills.
Quality management:
Visited cotton web with quality management team to do the final audit. I really
enjoyed that work.
SWOT analysis:
Then afterwards I did a SWOT analysis in the company which was very helpful
for me to understand the company’s performance.
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41. Problems encountered:
There were number of problem I faced during my internship program as an internee
are
The first problem was the change of the environment. In the beginning it was
difficult for me to understand the environment of the organization but later on I
understand it. In first week I faced many problems because I was new there
and I felt hesitation while talking to anyone but later on I found that everyone
is friendly there and easy to talk with and they considered me as the part of
the organization.
The second and the most irritating problem for me was the hectic routine and
the timings of the office
Mainly the knowledge we acquire from book is totally different from what we
do or face in the organization. So I felt difficulty in understanding the things as
they were different form the bookish knowledge. Because in books we learn
theories and formulas but we don’t apply those theories because we don’t
have that practical situation. This was another hurdle.
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42. Internship Impact:
By doing internship of 6 weeks from July 9th, 2012 to August 17th, 2012 at SYPHER.
I have learnt lots of practical work and have got experience of doing work in practical
field which is totally different as working the practical organization. By doing
internship I got the knowledge of the corporate world that how they work and how
they compete. I have learn time managed and understood what responsibility is from
this internship I can decide that how I can improve my working stamina.
The main thing which I noticed is that by doing this I get knowledge and confidence
which is far different from the knowledge and confidence we get in our university.
At the end I really enjoyed a lot. Learnt many things.
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43. Bibliography
Main sources are given below
www.google.com
www.SYPHER.biz
www.wikipedia.com
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