2. • ISO 9000 refers to a generic series of standards published
by the ISO that provide quality assurance requirements
and quality management guidance
• ISO 9000 is a quality system standard, not a technical
product standard
• Firms select the standard that is most relevant to their
business activities.
ISO 9000
3.
4. VERSIONS
• 1987 :
Based on models of quality assurance in design, development,
production, inspection etc.
• 1994 :
Emphasized quality assurance via preventive actions, instead
of just checking final product.
ISO 9000 SERIES
5. • 2000 :
Replaced previous 1994 standards. 2000 version sought to
make a radical change in thinking by actually placing the
concept of process management front and center.
• 2008 :
Renarrates previous version. Only introduces clarifications
to the existing requirements of ISO 9000 and some
changes intended to improve consistency with ISO 14000.
6. STANDARDS
• ISO 9000-2000 :
Deals with the fundamentals and vocabulary of QMS.
Replaced by 9000-2005
• ISO 9000-2004:
Sets forth internationally recognized guidelines to ensure
each company achieves goals for quality consistency
through improved performance
7. • ISO 9000-2005 :
Intended to clarify terminology and provide a means of
communicating QMS principles to customers.
• ISO 9000-2008 :
Replaces the ISO 9000:2000 series. Designed to apply to
all types of business and focuses on delivering customer
satisfaction.
8. • ISO 9001-2000 :
Has been revised by ISO 9001-2008. Specifies
requirements for QMS
• ISO 9001-2008 :
It deals with the requirements of QMS & is supplemented
by ISO 9000-2005(fundamentals) & ISO 9004-2009
(managing sustained success)
9. • ISO 9004-2000 :
Has been revised by ISO 9004-2009. It’s the QMS for
guidelines for performance improvements.
• ISO 9004-2009 :
Provides guidance to organizations to support achievement
of sustained success by quality management approach.
Applicable to any organization
10. ISO 14000
• ISO 14000 is a family of standards related to environmental
management that exists to help organizations minimize how
their operations negatively affect the environment (i.e. cause
adverse changes to air, water, or land), comply with
applicable laws, regulations, and other environmentally
oriented requirements, and continually improve in the
above.
• ISO 14000 is similar to ISO 9000 quality management
11. Standards of ISO 14000
• ISO 14001 :
Specifies actual requirements for an EMS. Applies to those
environmental aspects which organization has control and
influence.
• ISO 14004 :
Provides guidance on development and implementation of
EMS and principles, and also their co-ordination with other
management systems.
12. • ISO 14015 :
Provides guidance in conducting environmental assessment
through systematic process of identifying environmental aspects &
issues & determining business consequences
• ISO 14020 series (14020-14025):
The ISO 14020 family covers three types of labelling schemes:
Type I is a multi-attribute label developed by a third party;
Type II is a single-attribute label developed by the producer;
Type III is an eco-label whose awarding is based on a full life-
cycle assessment.
13. • ISO 14030 :
Defines evaluation of environmental performance by
management systems & provides general information about
process. Ultimate goal is to provide an objective
measurement criterion.
• ISO 14031 :
Gives guidance on design and use of environmental
performance evaluation and identification and selection of
environmental performance indicators, for use by all
organizations.
16. IS0 20000
ISO/IEC 20000 is the first
international standard for IT
service management. It was
developed in 2005, by
ISO/IEC JTC1 SC7 and
revised in 2011.
17. ISO 14063:2006
gives guidance to an
organization on general
principles, policy, strategy
and activities relating to
both internal and external
environmental
communication
18. ISO 14064 is comprised of three
standards, respectively detailing
specifications and guidance for the
organisational and project levels, and
for validation and verification.
Benefits of ISO 14064:
• Ensures the credibility, consistency,
and transparency of GHG accounting
and reporting;
• Increases investor confidence;
• Facilitates the certification and trade of
GHG emission reductions or removal
enhancements;
• Facilitates the development and
implementation of organization GHG
management strategies and plans;
19. ISO-14050
ISO 14050:2009 defines
terms of fundamental
concepts related to
environmental management,
published in the ISO 14000
series of International
Standards.
ISO-14062
ISO/TR 14062:2002 describes concepts and
current practices relating to the integration of
environmental aspects into product design and
development.
