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Putting Analytics to Work
Peter Fishman
Director of Analytics
Agenda

                  Data Driven Product Development


                        Analytics at Yammer


                        Analytics Philosophy


                       Why This Matters to You




@yammer   #yamjam12
The team




@yammer   #yamjam12
What’s the deal with search?

     Hypotheses:

     1) No one actually needs or cares about search on
     Yammer

     2) People care about search but it’s hard to locate
     the feature

     3) People care and can find the feature, but the
     feature isn’t good enough to justify repeat use



@yammer   #yamjam12
What’s the deal with search?
                                                                     Analysis of Search Feature
                        Many users
 # of Users Searching

                        Very few users




                                          1   2      3   4   5   6    7   8   9     10   11   12   13   14   15   16   17   18   19   20
                                                                                  # of Searches


@yammer                                  #yamjam12
Agenda

                      Data Driven Product Development


                           Analytics at Yammer


                            Analytics Philosophy


                          Why This Matters to You




@yammer   #yamjam12
The Importance of Velocity


  “We’ve got a lot of people trying to chase
  us, so it’s very important to move quickly.”

                      –     David Sacks, CEO




@yammer   #yamjam12
What is Koninginnedag or Pinksteren?




                              What happened?
@yammer   #yamjam12
How do we help speed?




@yammer   #yamjam12
“That which is measured improves”

                      - Pearson’s Law




@yammer   #yamjam12
Agenda

                      Data Driven Product Development


                            Analytics at Yammer


                           Analytics Philosophy


                          Why This Matters to You




@yammer   #yamjam12
There are two types of problems

          Value




                            Effort

@yammer   #yamjam12
There are two types of problems

          Value




                            Effort

@yammer   #yamjam12
Data should tell a story




@yammer   #yamjam12
The Local Max Problem
                              C

    Awesomeness



                      A


                          B




@yammer   #yamjam12
Agenda

                      Data Driven Product Development


                            Analytics at Yammer


                            Analytics Philosophy


                         Why This Matters to You




@yammer   #yamjam12
Evolution of traditional business software




@yammer   #yamjam12
3 years later….




@yammer   #yamjam12
Evolution of Yammer




@yammer   #yamjam12
3 years later…




@yammer   #yamjam12
A Better Product for You
     Just a handful of the features that were developed, tested and
     refined based on analytics:

      Online Now                             Enhanced Publisher




                                           Improved File Directory




@yammer   #yamjam12
Thank You



                      Questions?




@yammer   #yamjam12

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Putting Analytics to Work

  • 1. Putting Analytics to Work Peter Fishman Director of Analytics
  • 2. Agenda Data Driven Product Development Analytics at Yammer Analytics Philosophy Why This Matters to You @yammer #yamjam12
  • 3. The team @yammer #yamjam12
  • 4. What’s the deal with search? Hypotheses: 1) No one actually needs or cares about search on Yammer 2) People care about search but it’s hard to locate the feature 3) People care and can find the feature, but the feature isn’t good enough to justify repeat use @yammer #yamjam12
  • 5. What’s the deal with search? Analysis of Search Feature Many users # of Users Searching Very few users 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 # of Searches @yammer #yamjam12
  • 6. Agenda Data Driven Product Development Analytics at Yammer Analytics Philosophy Why This Matters to You @yammer #yamjam12
  • 7. The Importance of Velocity “We’ve got a lot of people trying to chase us, so it’s very important to move quickly.” – David Sacks, CEO @yammer #yamjam12
  • 8. What is Koninginnedag or Pinksteren? What happened? @yammer #yamjam12
  • 9. How do we help speed? @yammer #yamjam12
  • 10. “That which is measured improves” - Pearson’s Law @yammer #yamjam12
  • 11. Agenda Data Driven Product Development Analytics at Yammer Analytics Philosophy Why This Matters to You @yammer #yamjam12
  • 12. There are two types of problems Value Effort @yammer #yamjam12
  • 13. There are two types of problems Value Effort @yammer #yamjam12
  • 14. Data should tell a story @yammer #yamjam12
  • 15. The Local Max Problem C Awesomeness A B @yammer #yamjam12
  • 16. Agenda Data Driven Product Development Analytics at Yammer Analytics Philosophy Why This Matters to You @yammer #yamjam12
  • 17. Evolution of traditional business software @yammer #yamjam12
  • 21. A Better Product for You Just a handful of the features that were developed, tested and refined based on analytics: Online Now Enhanced Publisher Improved File Directory @yammer #yamjam12
  • 22. Thank You Questions? @yammer #yamjam12

Notas do Editor

  1. Change title to something?
  2. Embed centrally organized analysts within product, marketing, and sales to improve the speed and focusEmpower teams to use data and build analytics productsStanding on the shoulders of giantsBuilding Data Science TeamsDJ Patil, STRATA 2011Asking the Right QuestionsRyan Mason, 500 Startups
  3. Embed centrally organized analysts within product, marketing, and sales to improve the speed and focusEmpower teams to use data and build analytics productsStanding on the shoulders of giantsBuilding Data Science TeamsDJ Patil, STRATA 2011Asking the Right QuestionsRyan Mason, 500 Startups
  4. Embed centrally organized analysts within product, marketing, and sales to improve the speed and focusEmpower teams to use data and build analytics productsStanding on the shoulders of giantsBuilding Data Science TeamsDJ Patil, STRATA 2011Asking the Right QuestionsRyan Mason, 500 Startups
  5. People think all problems are of the 1st variety, when most are of the 2nd
  6. Embed centrally organized analysts within product, marketing, and sales to improve the speed and focusEmpower teams to use data and build analytics productsStanding on the shoulders of giantsBuilding Data Science TeamsDJ Patil, STRATA 2011Asking the Right QuestionsRyan Mason, 500 Startups
  7. Analytics has enabled Yammer to develop, iterate and release features that we KNOW will improve the experience for you