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Continuing the Conversation
About Me

           10+ years Digital Marketing

           WebsiteBiz.com

           MarketerInsight.com

           Twitter.com/kbconnect

           Kyle@websitebiz.com
About My Company
              WebsiteBiz is a Digital Marketing Agency
              Founded in 1997
              Headquartered in Charlotte, NC
              52nd Fastest Private Growing Company




CONFIDENTIAL                                3             WebsiteBiz
CONFIDENTIAL   4   WebsiteBiz
Customers Are in Control




CONFIDENTIAL              5               WebsiteBiz
Customers Are in Control




CONFIDENTIAL              6               WebsiteBiz
Rules Have Changed. The Stakes Are High




CONFIDENTIAL                      7                  WebsiteBiz
Fueling Communication
Website
Blogs
Types of Content
  ○   Original Stories
  ○   Product/Service Info
  ○   News/Trends
  ○   PR
  ○   Case Studies
  ○   Research
Communicating to a Segment of One



  Personal
  Relevant
  Timely
Triangle Offense of Communication




             Your
            Website
Email – The Backbone of Communication


                1.   Get Permission
                2.   Know Your Subscribers
                3.   Integrate
                4.   Be Consistent
                5.   Design for Mobile!
Using Email for Business
       1. Newsletters
               ○ Targeted
               ○ Scheduled Broadcasts
               ○ Educational                    Email
       2. Promotions
               ○ Breaking News
               ○ New Products/Services
               ○ Special Offers
       3. Event and Webinar
                                              CRM   Web
               ○ Invites
               ○ RSVP
               ○ Surveys




CONFIDENTIAL                             12               WebsiteBiz
CONFIDENTIAL   13   WebsiteBiz
CONFIDENTIAL   14   WebsiteBiz
Social Media - Show of Hands




CONFIDENTIAL                      15          WebsiteBiz
Using Facebook for Business

 Establish a company policy
 Create a Business Page (Different from Personal)
 Set objectives – Seek “Likes”
 Determine content strategy
   ○   What will you publish?
   ○   Who will publish and monitor?
   ○   Integrate with website & email
   ○   Consider advertising for audience targeting
CONFIDENTIAL   18   WebsiteBiz
CONFIDENTIAL   19   WebsiteBiz
CONFIDENTIAL   20   WebsiteBiz
Using LinkedIn for Business
       1. Create a Company Profile
               ○ Post events, white papers, news
               ○ Maintain and update
       2. Create and Use Groups
               ○   Industry topics
               ○   Associations
               ○   Trends
               ○   Product
       3. Seed the groups with members
               ○ Encourage employees, alumni, partners, customers to join
               ○ Provide time for employee to spend on the tool
               ○ Coach your employees to answer questions and offer input




CONFIDENTIAL                                  21                            WebsiteBiz
LinkedIn Applications
 Wordpress App- Integrate a blog with your profile
 Slideshare.net app - Showcase presentations and add a
  video that autoplays when people land on your profile.
 Synch your Twitter and LinkedIn profiles
 LinkedIn Events App – allows you to promote events
 LinkedIn Polls App - allows you to easily find answers to
  your business and market research questions




                             22
What is Twitter?

        Real-time
        Opt-in communication
        Accessible Anywhere
        Tweets are public messages of up to 140 characters
        Anyone can read, write and share tweets
        Users subscribe to messages by following your account.
        Followers receive your messages in their timeline, a feed
         of all the accounts they have subscribed to.




CONFIDENTIAL                       23                         WebsiteBiz
“Best Practices
 Listen
   o Monitor comments about your brand and industry
   o Follow your customers & industry leaders
   o Search.Twitter.com
 Share
   o Photos and behind the scenes info about your business.
   o Reference articles and interesting links
 Engage
   o   Employ a direct, genuine a likable tone from your business
   o   Ask questions and poll your followers
   o   Respond to comments and queries
   o   Retweet and reply publicly to great tweets
   o   Tweet updates about special offers and time-sensitive deals.

                                  24
CONFIDENTIAL   25   WebsiteBiz
CONFIDENTIAL   26   WebsiteBiz
Mobile – Extending the Desktop


                  Top Activities:
                  1. Sent Text Message (SMS)
                  2. Took Photos
                  3. Sent email
                  4. Accessed Social Network
                  5. Surfed Web



                                   Source – Comscore 2010
Mobile for Business?

       Build a mobile-friendly web site
       Design email campaigns for mobile
       Offer SMS content to your subscribers
       Test mobile advertising
       Capitalize on location–based technology




CONFIDENTIAL                      29              WebsiteBiz
30
Build a mobile-friendly web site
Design email campaigns for mobile
Offer SMS content to your subscribers
Test mobile advertising
Capitalize on location–based technology




                       31
Communicating to a Segment of One



  Personal
  Relevant
  Timely
Triangle Offense of Communication




             Your
            Website

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Continuing the Conversation Online

  • 2. About Me 10+ years Digital Marketing WebsiteBiz.com MarketerInsight.com Twitter.com/kbconnect Kyle@websitebiz.com
  • 3. About My Company  WebsiteBiz is a Digital Marketing Agency  Founded in 1997  Headquartered in Charlotte, NC  52nd Fastest Private Growing Company CONFIDENTIAL 3 WebsiteBiz
  • 4. CONFIDENTIAL 4 WebsiteBiz
  • 5. Customers Are in Control CONFIDENTIAL 5 WebsiteBiz
  • 6. Customers Are in Control CONFIDENTIAL 6 WebsiteBiz
  • 7. Rules Have Changed. The Stakes Are High CONFIDENTIAL 7 WebsiteBiz
  • 8. Fueling Communication Website Blogs Types of Content ○ Original Stories ○ Product/Service Info ○ News/Trends ○ PR ○ Case Studies ○ Research
  • 9. Communicating to a Segment of One Personal Relevant Timely
  • 10. Triangle Offense of Communication Your Website
  • 11. Email – The Backbone of Communication 1. Get Permission 2. Know Your Subscribers 3. Integrate 4. Be Consistent 5. Design for Mobile!
  • 12. Using Email for Business 1. Newsletters ○ Targeted ○ Scheduled Broadcasts ○ Educational Email 2. Promotions ○ Breaking News ○ New Products/Services ○ Special Offers 3. Event and Webinar CRM Web ○ Invites ○ RSVP ○ Surveys CONFIDENTIAL 12 WebsiteBiz
  • 13. CONFIDENTIAL 13 WebsiteBiz
  • 14. CONFIDENTIAL 14 WebsiteBiz
  • 15. Social Media - Show of Hands CONFIDENTIAL 15 WebsiteBiz
  • 16.
  • 17. Using Facebook for Business  Establish a company policy  Create a Business Page (Different from Personal)  Set objectives – Seek “Likes”  Determine content strategy ○ What will you publish? ○ Who will publish and monitor? ○ Integrate with website & email ○ Consider advertising for audience targeting
  • 18. CONFIDENTIAL 18 WebsiteBiz
  • 19. CONFIDENTIAL 19 WebsiteBiz
  • 20. CONFIDENTIAL 20 WebsiteBiz
  • 21. Using LinkedIn for Business 1. Create a Company Profile ○ Post events, white papers, news ○ Maintain and update 2. Create and Use Groups ○ Industry topics ○ Associations ○ Trends ○ Product 3. Seed the groups with members ○ Encourage employees, alumni, partners, customers to join ○ Provide time for employee to spend on the tool ○ Coach your employees to answer questions and offer input CONFIDENTIAL 21 WebsiteBiz
  • 22. LinkedIn Applications  Wordpress App- Integrate a blog with your profile  Slideshare.net app - Showcase presentations and add a video that autoplays when people land on your profile.  Synch your Twitter and LinkedIn profiles  LinkedIn Events App – allows you to promote events  LinkedIn Polls App - allows you to easily find answers to your business and market research questions 22
  • 23. What is Twitter?  Real-time  Opt-in communication  Accessible Anywhere  Tweets are public messages of up to 140 characters  Anyone can read, write and share tweets  Users subscribe to messages by following your account.  Followers receive your messages in their timeline, a feed of all the accounts they have subscribed to. CONFIDENTIAL 23 WebsiteBiz
  • 24. “Best Practices  Listen o Monitor comments about your brand and industry o Follow your customers & industry leaders o Search.Twitter.com  Share o Photos and behind the scenes info about your business. o Reference articles and interesting links  Engage o Employ a direct, genuine a likable tone from your business o Ask questions and poll your followers o Respond to comments and queries o Retweet and reply publicly to great tweets o Tweet updates about special offers and time-sensitive deals. 24
  • 25. CONFIDENTIAL 25 WebsiteBiz
  • 26. CONFIDENTIAL 26 WebsiteBiz
  • 27. Mobile – Extending the Desktop Top Activities: 1. Sent Text Message (SMS) 2. Took Photos 3. Sent email 4. Accessed Social Network 5. Surfed Web Source – Comscore 2010
  • 28.
  • 29. Mobile for Business? Build a mobile-friendly web site Design email campaigns for mobile Offer SMS content to your subscribers Test mobile advertising Capitalize on location–based technology CONFIDENTIAL 29 WebsiteBiz
  • 30. 30
  • 31. Build a mobile-friendly web site Design email campaigns for mobile Offer SMS content to your subscribers Test mobile advertising Capitalize on location–based technology 31
  • 32. Communicating to a Segment of One Personal Relevant Timely
  • 33. Triangle Offense of Communication Your Website