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Homeowner Reviews by
   WCCI Appraisal Services




Because Customer Service Still Matters.
Step 1:   Appraisal appointment booked.
Step 2:
Homeowner receives
FAQ, “How to prepare for
your appraisal” postcard.
Step 3: WCCI’s appraiser inspects the home.
Step 4:  Homeowner reviews appraiser conduct at:
http://www.wcci.biz/survey
Step 5: Homeowner finishes the online survey
and the results are sent back to WCCI
                                    That was
                                    quick and
                                      easy!



      WCCI
Step 6.   WCCI staff review & record results.
Step 7:     Homeowner review results are sent to each
lender in a monthly summary report.
Step 8:   Appraiser is informed of his/her review results.
Step 9: Appraisers with exceptional reviews receive a
       thank you and gift card as a token of WCCI’s
     appreciation.
Step 10: A little recognition goes a long way.

      “I’m happy to              “I received my thank
    represent WCCI in            you & Starbucks card;
    a positive manner              thank you! I never
     & it’s awesome               expected something
      that you guys                  like that from a
                                       management
         noticed!”                      company.”
     –Josh H., Texas Appraiser     -Ken Burke, CA Appraiser


                                  “I wanted to say how awesome it was
                                     you sent the thank you Starbucks
                                   card! That was really great and rare!
                                  Brad loves working for your company
                                    & it really made his day! …the little
                                   things like that really make a person
                                              feel appreciated.”
                                      -Brad & Garnet Davis, Northwood Appraisals
More Appraiser Testimonials...
  “I just received a Starbucks
card as a result of an excellent
homeowner survey. Thank you
    so much, it’s nice to feel
          appreciated!”
     -Steve Rodgers, WA Appraiser



         “We really                 “Wow! I feel
       appreciate you
      guys & everything
                                     honored.”
          you do!”
                                    -Adam Blanchard,
     –Kim Beaudoin, WA Appraiser      ID Appraiser
Summary:

    Lenders Track Appraiser’s Service
                 +
  Appraisers Recognized for Hard Work


 Increased Productivity, Team Morale, &
  Exceptional QC Management by WCCI
In other words, it’s great for everyone!
Contact WCCI to find out more or sign up!

Blog: RealEstateAppraisalAlert.com
Facebook: /WCCIAppraisals
Twitter: @WCCIAppraisals
         @WCCINews
Phone: 800-998-7680
Web: WCCI.biz

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Homeowner Review PowerPoint

  • 1. Homeowner Reviews by WCCI Appraisal Services Because Customer Service Still Matters.
  • 2. Step 1: Appraisal appointment booked.
  • 3. Step 2: Homeowner receives FAQ, “How to prepare for your appraisal” postcard.
  • 4. Step 3: WCCI’s appraiser inspects the home.
  • 5. Step 4: Homeowner reviews appraiser conduct at: http://www.wcci.biz/survey
  • 6. Step 5: Homeowner finishes the online survey and the results are sent back to WCCI That was quick and easy! WCCI
  • 7. Step 6. WCCI staff review & record results.
  • 8. Step 7: Homeowner review results are sent to each lender in a monthly summary report.
  • 9. Step 8: Appraiser is informed of his/her review results.
  • 10. Step 9: Appraisers with exceptional reviews receive a thank you and gift card as a token of WCCI’s appreciation.
  • 11. Step 10: A little recognition goes a long way. “I’m happy to “I received my thank represent WCCI in you & Starbucks card; a positive manner thank you! I never & it’s awesome expected something that you guys like that from a management noticed!” company.” –Josh H., Texas Appraiser -Ken Burke, CA Appraiser “I wanted to say how awesome it was you sent the thank you Starbucks card! That was really great and rare! Brad loves working for your company & it really made his day! …the little things like that really make a person feel appreciated.” -Brad & Garnet Davis, Northwood Appraisals
  • 12. More Appraiser Testimonials... “I just received a Starbucks card as a result of an excellent homeowner survey. Thank you so much, it’s nice to feel appreciated!” -Steve Rodgers, WA Appraiser “We really “Wow! I feel appreciate you guys & everything honored.” you do!” -Adam Blanchard, –Kim Beaudoin, WA Appraiser ID Appraiser
  • 13. Summary: Lenders Track Appraiser’s Service + Appraisers Recognized for Hard Work Increased Productivity, Team Morale, & Exceptional QC Management by WCCI
  • 14. In other words, it’s great for everyone!
  • 15. Contact WCCI to find out more or sign up! Blog: RealEstateAppraisalAlert.com Facebook: /WCCIAppraisals Twitter: @WCCIAppraisals @WCCINews Phone: 800-998-7680 Web: WCCI.biz