April Service Level Management ITSM Share-and-Learn slides

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April 2008 slides for our department's ITSM share-and-learn, where people come to talk about IT Service Management best practices and how they can be applied to our department.

Tecnologia Negócios

Service Level Management April’s Share and Learn Information Systems | APRIL 15, 2009

Today’s Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]

Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SLA Frameworks ,[object Object],[object Object],[object Object],[object Object],[object Object],Corporate level Customer level Service level

Triggers, Inputs, and Outputs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Performance Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CMMI Maturity Level ,[object Object],[object Object],http://jeremyfain.files.wordpress.com/2007/09/cmmi.jpg

What We Are Doing ,[object Object],[object Object],[object Object],[object Object]

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