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Uab idiomes customer service gener 2012
1.
WHY IS IT
IMPORTANT FOR UAB IDIOMES? WHAT’S IT GOT TO DO WITH TEACHERS? Teaching and Customer Service
2.
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4.
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8.
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It’s not this….
19.
…… or this
20.
…… it’s
this
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23.
24.
25.
26.
27.
Be proactive and
seek feedback……
28.
29.
Customer Journey
Potential Current Ex Current Aware Know Consider Choose Try Evaluate Advocate
30.
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And finally …
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