1. T r i s c h e C a l l i s t e r
2 4 2 1 S . I n d i a n a A v e  C a l d w e l l , I D 8 3 6 0 5
( 2 0 8 ) 2 8 4 - 3 5 6 9
t d c a l l i s t e r @ y a h o o . c o m
h t t p : / / w w w . l i n k e d i n . c o m / p u b / t r i s c h e - c a l l i s t e r / 2 0 / 1 5 9 / 9 6 5
h t t p : / / r e . v u / t d c a l l i s t e r
Profile
Administrative support and customer service professional supplying office management skills,
professional customer service and a proficiency with Microsoft Office, UNIX and other software
programs. An adaptable problem solver who is able is work both independently and part of a team
to not only meet expectations but to surpass them. Able to work with multiple and changing
priorities and to meet deadlines without comprising quality.
Key Skills
Office
Skills:
Document Creation
Records Management
Database
Administration
File Management
Spreadsheets/Reports
Calendaring
Inventory Management
Document Management
Records Review
Front-Desk Reception
Executive Support
Cash Handling
Dispute Management
Medical Terminology
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
10-Key
MS Outlook
MS Publisher
MS Outlook Express
Multi-Line Phone Systems
Windows
Lotus Word
Applix
Specialized Programs
Relevant Experience
Customer Service Specialist (Long Distance Team)
Process requests for distant transportation to and from medical appointments. Ensures that
services are covered underneath the guidelines and regulations that impact the services
requested. Educates participants on approved services and ensures that quality transportation
is provided.
Customer Service Specialist
Performs customer service in multiple varied environments including face-to-face and over-the-
phone. Specializing in one call resolution, fulfilling customer expectations and quality control.
Processes and maintains confidential transportation agreements, Educate participants as to the
available benefits and procedures
Administrative Assistant/Office Assistant/Receptionist
Performed multifaceted tasks (i.e., data entry, medical records management, rental agreements,
database management of vendors, clients and residents, prepared documents, managed databases
of invoices, packages, and patient records) as the receptionist, office assistant and administrative
support staff in multiple offices. Able to assist in the improvement of processes and known for a n
ability to adapt to changing policies while still providing exceptional quality work.
Highlights:
 Communicated with multiple departments to ensure the completeness of over 60 hospice
patients in accordance with State and federal guidelines. Acted as a patient/caregiver liaison to
ensure the quality of care provided was of the highest standards.
 Co-created over 15 different forms for varied purposes (i.e., admissions, contact information,
checklists to ensure medical document completion, inventory forms, discharge forms, etc.)
 Created an inventory tracking and supply dispersalsystemthat allowed for the appropriate billing
of supplies to the correct Medicare accounts for hospice patients
 Assisted the management by performing tours of the retirement community and apartments.
Maintained vendor/marketing contact database and updated the rental databases.
 Edited, formatted and distributed marketing and residential newsletters to increase occupancy.
 Acted as a Regionalmanager/customer liaison to assist in the resolution ofdisputes and schedule
deliveries
Data Entry Specialist
Performed detailed entry of data received from multiple sources to maintain and ensure proper
payments for participant members and their payees. Contacted members/payees to ensure the
accuracy and receipt of necessary forms to ensure proper payments may be met.

2. Education
Brigham Young University – Idaho
 General Studies (Current)
American InterContinental University – Hoffman Estates, Il
 Associate of Arts in Business Administration, Concentration: Business (09/2009)
U.S. Navy Technical Training – various US Locations
 Cryptologic Technician Technical “A” School (02/1995)
 OBU User Course (04/1995)
 ELINT Analysis Course (07/2001)
 Petty Officer Leadership Course (02/2002)
Work History
American Medical Response (08/2010-
Present)
Care Assessment Coordinator
Customer Service Representative
Individual Provider Agreement Representative
DirecTV (05/2008-08/2010)
Customer Service Representative – Advancing
Customer Experience, Premium Save Team,
Order Modification Group, and Customer
Retention Group
SR Marketing (04/2008-05/2008)
Appointment Setter
Accent Hospice Care, LLC. (07/2007-
02/2008)
Administrative Assistant
Heatherwood Retirement Community
(12/2005-07/2007)
Receptionist
Hastings (12/2005-12/2005)
Sales Associate – Book Department
Metro Couriers, Inc. (03/2004-08/2005)
Office Assistant
Wal-Mart (02/2004-03/2004)
Cashier
U.S. Navy (07/1994-12/2003)
Process Analyst/Petty Office First Class
(E-6)