Do you find that your webinars or virtual, synchronous online sessions fall flat? Are you working too hard to get participants to actually participate? This session will show you what it takes to prepare for great interactions and engage learners in those interactions. Karen Hyder will share examples and methods from her 10+ years designing and delivering virtual, synchronous online sessions. You will learn: • How the wrong methods stifle interaction • What steps you can take before and during sessions to ensure participation • How to craft Questions to get the best responses • Activities that you can adopt an use in your online sessions

1. Training Magazine Network presents Key Steps to Preparing Great Synchronous Interactions Karen Hyder Online Speaker Coach & Event Producer The eLearning Guild

2. Recorded Webinar This program was presented for Training Magazine Network members as a live webinar. We invite you to view the full recorded webinar. Click Here to View Recording Download Handouts / Join Discussions The speaker invites you to join their discussion group at TrainingMagNetwork.com . Materials are posted for free download in the discussion group. Click Here to Join Group Register If you aren’t already a member of Training Magazine Network, you’ll register along the way. Registration is quick & free. Members are privacy-protected. Solicitation by vendors is prohibited.

4. About Karen Hyder Karen Hyder has been teaching about technology using technology since 1991 when she began offering applications software courses for Logical Operations/ Ziff-Davis Education in the middle of the Windows and Microsoft Office explosion. Karen moderates online forums for The eLearning Guild and has presented a variety of training effectiveness topics at national and international conference events including the eLearning Producer Conference and Expo, San Francisco; Computer Training World, Chicago; Computer Training World, San Francisco; The IT Training Show, Birmingham, UK and many others. More: http://www.karenhyder.com/pr_20070116.asp

6. Karen Hyder 1st online train-the-trainer ‘ 99 Founding member CompTIA’s CTT+ Advisory board ’ 01-‘10 Online coaching, training and event production ’ 99-’10 The eLearning Guild Online Forums ‘ 03-’10 Co-wrote The eLG’s Handbook on Synchronous e-Learning ’ 07 Taught ESL ‘ 88-’93 Software trainer ‘ 91-’96 Train-the-trainer courses and certification training ‘ 96-’99

16. Adaptation examples If you say this in the classroom… Use this online feature… Give me a show of hands if you’ve ever… My Status/ Emoticons Share an example of your own… Allow use of microphone Let’s brainstorm… Chat pod Watch this and be prepared to respond to these questions Load media files Let me demonstrate… Application share/ Web tour Take 3 minutes to explore this site Web link/ Push Use a #2 pencil Polls/ Tests The practice unit begins on page… Asynchronous tasks Turn to your neighbor and… Breakout rooms

19. Balance online activities Practice exercise Relegate independent work to asynchronous time Slides, context Slides Open-ended chat questions, discussion Demo Online lesson Video clip Review, poll

21. The #1 most important thing I can tell you to do is…

22. ASK MORE QUESTIONS Lots of questions, a variety of questions, different depths and levels of questions. Poll questions, open-ended Chat-style questions, please elaborate by speaking up questions. The #1 most important thing I can tell you to do is…

28. Develop better questions using Bloom’s taxonomy Competence Skills Demonstrated Question Cues Knowledge observing and recalling information, remembering dates, events, places memorizing, recalling major ideas, mastering subject matter label, list, define, describe, name, identify, show, match, recognize, collect, examine, tabulate, quote, arrange, duplicate, who, when, where Comprehension understanding information grasping meaning, describing in one's own words translating knowledge into a new context, interpreting facts, ordering, grouping inferring causes, predicting consequences classify, summarize, explain, describe, discuss, interpret, compare, contrast, associate, distinguish, estimate, predict, differentiate, give examples, extend Application using facts, rules and principles using methods, concepts, theories in new situations solving problems using required skills or knowledge apply, choose, dramatize, demonstrate, calculate, illustrate, show, solve, complete, examine, use, experiment, modify, relate, change, classify, discover, transfer Analysis seeing patterns subdividing and then organizing parts recognizing hidden meanings and motives identifying components explain, analyze, separate, categorize, sequence, connect, arrange, divide, differentiate, compare, select, infer, prioritize Synthesis using old ideas to create new ones generalizing from given facts relating knowledge from several areas predicting, drawing conclusions assemble, design, adapt, formulate, construct, combine, collect, create, compose, integrate, modify, rearrange, organize, substitute, plan, prepare, invent, what if Evaluation comparing and discriminating among ideas assessing value of theories, presentations resolving differences of opinion making choices based on reasoned argument verifying value of evidence recognizing subjectivity argue, assess, decide, rank, choose, grade, test, judge, measure, explain, value, convince, recommend, discriminate, evaluate, conclude, support, predict, compare, summarize, critique, defend, justify

31. Elluminate tools Elluminate

32. Elluminate

33. What do you hear great trainers doing? Type examples of “best practices” for voice and language

37. Aspects of online preparation Trainer Participants Content Software

38. Producer/ Host Aspects of online preparation Trainer Participants Content Software

39. Samples from online lessons

42. Created by Puzzlemaker at DiscoverySchool.com 1. On the Annotation toolbar, Click on Shapes tool 2. Choose Ellipse 3. Circle the words you find

43. Use the Ellipse tool to circle the faces you see here: 1. On the Annotation toolbar, Click on Shapes tool 2. Choose Ellipse 3. Circle any faces you see in the image to the right.

45. Situational Leadership II from Compuware

49. Activity 1 Instructions: Examine this picture carefully. Note as many details as you can.

50. Activity 1 Instructions: On paper, write down 10 changes you notice. Keep your list private.

52. Activity 2 Instructions: Write down 10 MORE changes you notice. Keep your list private.

55. Activity: List the Dis/Advantages of using Synchronous online tools over face-to-face training. Advantages: Use the Text tool to type your responses below. Disadvantages:

56. Cash- vs. Accrual-Basis Accounting 1. Type responses in the appropriate Chat pod. Adobe Connect Cash Basis Accrual Basis *Required for GAAP* Revenue Recognition Expense Recognition

57. 1. When cash is received When cash is paid out Expenses necessary to earn the revenue are recognize when that revenue is earned. The revenues and expenses required to earn them are “matched” When revenue is earned Cash- vs. Accrual-Basis Accounting Adobe Connect Cash Basis Accrual Basis *Required for GAAP* Revenue Recognition Expense Recognition

58. To set up your audio 2. In the lower left corner, click the Hands-free (LOCK) button 3. click Allow 4. Your mic is automatically locked ON (displays dark grey). Click the Hands-free (LOCK) button to turn OFF. 1. Use a headset. Desktop mics are noisy! Adobe Connect

60. What are two key things you learned in this session? Please type in Chat.

61. What questions do you have? Please type in Chat.

63. SLS product features Adobe Connect WebEx (TC) Elluminate GoTo Webinar MS Live Meeting Notes Load and show files PPT, + Media PPT + more PPT + Media Nothing is uploaded PPT + Not all file types are supported. Check specs page. File transfer Yes Yes Yes Yes Handout Participants can download files like with ftp. Audio Voip or selected vendor Conference call Voip or Conference call Voip or Conference call Voip or not free call Can upgrade to toll-free $$$ Voip or Conference call Good, wired broadband and good headset needed. Allow time for testing. Application share Yes Yes Yes All sharing Yes Can turn over controls to participants Polling Yes Yes Embedded in PPT Yes Yes All polls should be created in advance Q & A (controlled) Yes Yes Yes Yes Yes Chat Yes Yes (privilege) Yes Only to Presenters one:one Chat is key to having participants communicate open-ended responses Breakout rooms Yes Yes Yes GTM Yes Mind the audio options in Breakouts Participants need to install something? Flash Player Yes Yes Yes Yes Allow extra time. Not a big deal if IT knows/ approves and there is no firewall blocking access. Price point $$$ $$$ $$ $ $ Depends on "flavor," user #s and audio choice