Theory of Interpersonal Skills

1. The Theory of Interpersonal Skills Tai Tran Connect to me on Facebook www.taitran.com/facebook

2. i. introduction

4. ii. barriers to communication

6. iii. listening skills

8. iii. listening skills 1. attending skills

15. iii. listening skills 2. following skills

23. iii. listening skills 3. reflecting skills

28. iii. listening skills 4. six peculiarities of human communication

36. iii. listening skills 5. reading body language

40. iii. listening skills 6. improve listening

43. Levels of intensity Levels of intensity Love Joy Strength Sadness Anger Fear Confusion Weakness Strong Adore Love Cherish Devoted Ecstatic Elated Overjoyed Jubilant Dynamic Forceful Powerful Mighty Desolate Anguished Despondent Depressed Violent Enraged Furious Angry Seething Terrified Horrified Panicky Desperate Bewildered Disjointed Confused Muddied Crushed Helpless Done for Washed up Mild Affection Desirable Friend Like Turned on Happy Cheerful Up Effective Strong Confident Able Glum Blue Sad Out of sorts Mad Frustrated Aggravated Frightened Scared Apprehensive Alarmed Mixed-up Foggy Baffled Lost Powerless Vulnerable Inept Unqualified Weak Trusted Accepted Cared for OK Glad Good Satisfied Contented Capable Competent Adequate Below par Displeased Dissatisfied Low Irritated Annoyed Put out Perturbed Worried On edge Nervous Timid Undecided Unsure Vague Unclear Weak Ineffective Feeble

46. iv. assertion skills

47. The behavior continuum Submission Assertion Aggression

65. Tangible effect on the asserter Behavior description Disclosure of feeling Tangible effect Costs When you used my bike and didn’t refill the gas tank I feel unfairly treated Because I have to pay more money for gasoline Time consumption When you are frequently late to pick me up I feel frustrated Because my time is wasted while I wait for you Effectiveness When you call me at work and talk at length I feel tense Because I don’t get all my work done on schedule

67. v. collaborative problem solving

71. Thank You! May 2007 Tai Tran More on my website www.taitran.com Connect to me on Facebook www.taitran.com/facebook