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THE CHALLENGES of
SoCIAL MEDIA MEASUREMENT
THRoUGH THE LENSE of



online
influence
ONLINE INFLUENCErs
arE at thE CENtEr
OF sOCIaL mEdIa
INItIatIvEs.
Many companies are working on measuring online
influence to identify these influencers.




#ttmm | tRAACKR 2010 | PAge 2
MEASURING
ONLINE INFLUENCE
IS COMPLICATED...
Why?




#ttmm | tRAACKR 2010 | PAge 3
who’s #1 influencer?




#ttmm | tRAACKR 2010 | PAge 4
well, it depends...




#ttmm | tRAACKR 2010 | PAge 5
health




#ttmm | tRAACKR 2010 | PAge 6
health




#ttmm | tRAACKR 2010 | PAge 7
tech




#ttmm | tRAACKR 2010 | PAge 8
tech / cell




#ttmm | tRAACKR 2010 | PAge 9
tech / cell / hacking




#ttmm | tRAACKR 2010 | PAge 10
INFLUENCE Is
CONTEXTUAL –
IT HAs MULTIPLE
DIMENsIONs.
It depends on the topic, on the influencer’s network,
and it depends on you!




#ttmm | tRAACKR 2010 | PAge 11
to measure each
dimension, there are
disparate datatypes.
Participation happens across multiple platforms. For
each platform, there are different ways of measuring
performance.



#ttmm | tRAACKR 2010 | PAge 12
how ComPAnies
usuAlly thinK
About influenCe
meAsuRement

#ttmm | tRAACKR 2010 | PAge 13
simplify
the problem –
one dimension,
one platform.
If influence means how much others talk about your content,
and if retweets measure of how your content travels,
then retweets measure influence.


#ttmm | tRAACKR 2010 | PAge 14
limiting the scope
limits the insights.

The value of the measurement is often lost before
starting the computation.




#ttmm | tRAACKR 2010 | PAge 15
complexify
the solution –
the ‘secret sauce’.
Mathematicians apply their science and build
complex algorithms. Measurement Marketers want
to impress customers with the ‘silver bullet’ to
measuring influence.

#ttmm | tRAACKR 2010 | PAge 16
IT’S noT (only) ABoUT
THE mATH. IT’S ABoUT
wHAT yoU mEASUrE.


#ttmm | tRAACKR 2010 | PAge 17
IT’S NOT ABOUT MARKET
SHARE. IT’S ABOUT
cREATINg TANgIBlE
vAlUE TO INcREASE
MARKET SIZE.
#ttmm | tRAACKR 2010 | PAge 18
ULTIMATELY, MEAsUrIng
onLInE InfLUEncE
rEqUIrEs A MorE
fLExIbLE ApproAch.

#ttmm | tRAACKR 2010 | PAge 19
so, how can we
achieve it?

By embracing the chaos.




#ttmm | tRAACKR 2010 | PAge 20
5 Rules
to meAsuRing
online influenCe


#ttmm | tRAACKR 2010 | PAge 21
Rule 1

focus on framing
the problem.
it’s key.


#ttmm | tRAACKR 2010 | PAge 22
Rule 2

embrace the
multiple dimensions.

Collect Data. Turn it into useful Information.
Look for Patterns. Learn. Iterate.




#ttmm | tRAACKR 2010 | PAge 23
Rule 3

build complexity
into your model
as needed.


#ttmm | tRAACKR 2010 | PAge 24
Rule 4

enable flexibility
through modularity.

Add, swap, change data sources, platforms, and
algorithms without disrupting the whole system.




#ttmm | tRAACKR 2010 | PAge 25
Rule 5

share The findings
To gain insighTs.

You just can’t do it alone.




#ttmm | tRAACKR 2010 | PAge 26
facebook.com/onlineinfluence




#ttmm | tRAACKR 2010 | PAge 27
thAnK you!


facebook.com/onlineinfluence
traackr.com
pierreloic@traackr.com


#ttmm | tRAACKR 2010 | PAge 28

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Media Measurement Through the Lens of Online Influence