1. SUZANNE A. SABO
47643 Burlingame Dr.
Chesterfield Twp., MI 48047
Home (586) 850-4467 Work (248) 581-0275
sabo47643@comcast.net
Professional Summary:
Drivenanddetail orientedprofessional with16yearsexperience inprojectmanagement,
managementand customerservice.
Skill Highlights:
 Relationshipandteambuilding
 Personal andprofessional integrity
 Problemsolving
 Abilitytocommunicate complex processesandprocedures
 Organizationandtaskmanagement
 Creatingandmaintainingdocuments
 Abilitytoworkas part of a team
 Attentiontodetail
Experience:
Sept. 2015 to CoreSource, Inc., Clinton Twp., MI
Present Communications Specialist
Liaisonbetweencross-functional businessunitstoensure correctbenefitplan
information/clientintentisinterpretedandcommunicatedaccurately
 Consultingwithclientsandagentsonplandesign,composing,reviewingand
distributingclientdocuments
 SubjectMatter Expertthatprovidesrecommendationsforbenefitplandesignand
informationonbenefitslegislationandindustrytrends
 Investigate,analyze anddeterminechangesneededfromnew government
regulations
 Identifyandproblem-solveissuesandmake recommendationsonhow processes
can be enhanced
 Manage multiple prioritiesandprojectsassignedtomake sure all are completed
withintime framespromised
 Track changesand update spreadsheettoshow statusandwhentaskiscompleted
Mar. 2011 to HRPro, Inc., Royal Oak, MI
Sept. 2015 FSA Account Manager
 Handledall phasesof new clientimplementation includingplanset-up,plan
documents,andall contractsand service agreements
 Track status of all new implementationsandrenewals
 EducatednewclientsonSection125 guidelines
 Collectednon-discriminationtestinginformation, uploadtestingspreadsheet,
performclienttestingandreview resultswithclient
 Providedguidance andinformationtoclientbasedontestingresults
 Maintainedclientsatisfactionbyprovidingproblemsolvingresources,
reconciliationsandauditsasnecessary
 Determinedclientservice requirementsbymaintainingcontactwithclientsand
visitingoperational environmentswhenneeded

2.  Maximizedclientoperational performance byprovidingtechnical advice,resolving
problemsanddevelopingeducational material forplanparticipants
 Updatedjobknowledge byparticipatingineducational opportunitiesandeducate
and communicate legislativeupdatesandsystemschangestoclients
Oct. 2007 to DST Health Solutions, Harrisburg, PA- remote employee
June 2009 Client Relations Consultant (Service Manager)-Consumer Driven Health Plans
 Managementandtimelyresolutionof customerissueswithCDHPproducts
 Inputissuesinto AccessDatabase
 Workedas liaisonbetweenclient,bankandinsurance carrierstoresolve data/claim
issues
 Facilitatedclientissue andactionitemreview meetings
 Reportedandtrackedissuestouppermanagement
 Researchedanddocumentedrootcause analysisforissueswithCDHPproducts
 Requestedandranqueriesforqualitychecksandscope of issues-numberof
membersimpactedusingAccessdatabases
 Improved clientsatisfactionwithCDHPProducts
 Communicatedtoclientsonnew changesandenhancementswithCDHPProduct
website andProcessImprovements
 PerformedCustomerRenewalswithCDHPProducts
Sept. 2006 to Blue Cross Blue Shield of Michigan, Southfield, MI
Sept. 2007 Senior Team Leader- National Systems
 Documentedprojectscope anddevelopprojectworkplans
 Approvedall deliverables,testplans,andtestresults
 Approvedall customerservice requestsandtheircontent
 Accountable forall projecttasksandprojectbudgets
 Prioritizedandassignedwork
 Tracked/updated/createdprojectdocumentation
 Initiatedcorrective measurestoresolve problems
 Mentored/coached/developedstaff toenhance systemknowledge
 Administeredandadheredtocorporate anddepartmental guidelines
 Interfacedwithdiverse levelswithinthe organization
 Completedandcommunicatedperformance reviews,one onone sessions,team
meetingsandanycounseling/discipliningof teammembers
May 2005 to
Sept. 2006 Senior Analyst-National Accounts Strategic Initiative (NASI)
 Developedand improvedworkflowsandbusinessprocesseswithinareasto
improve customerservice
 Identifiedand/oranalyzedbusinessproblemsandrecommendsolutions
 Recommendedandassistedwithimplementingstandardpoliciesandprocedures
 Participatedindeveloping proceduresandprovide recommendationsfor
improvements
 Assistedinternal andexternalpersonnelwithquestionsandtraining
 Developedandmaintainedeffective workingrelationshipswithcustomers
Aug 2000 to
May 2005 Advanced Team Leader- National Systems
 See SeniorTeamLeaderResponsibilitiesabove
Oct 1996 to EDS, Troy, MI
Aug 2000 Team Leader/Business Analyst
 Supervisedoperationsfor15 businessanalystssupportingAS/400platform
 Supportedhighprofileandspecial care customers
 Performed CustomerSatisfactionSurveysandphone monitoringsurveys

3.  Streamlinedandoversaw the formsprogrammingcertificationprocess
 Handledqualitymonitoring,recognition,coordinatedgroupfunctionsandteam
buildingevents
 Analyzeddailyandmonthlystatisticsanddevelopedmonthlyschedules
 Counseled employees,constructeddevelopmental plans,andassistedincareer
planning
 CreatedandpresentedNew Hire andTeampresentations
 Analyzedandresolvedcustomerissues
 Customizeddealerformsanddatabasestobe dealerspecifictomeettheirneeds
Sept 1991 to First of America Bank Michigan N.A., Royal Oak, MI
Oct 1996 Head Teller/Teller/Operations Specialist I Cash Item Collections
 Effectivelycommunicatedwithall internal andexternal customers
 Supervised,motivated,cross-trained,and counseled staff
 Developednewbusinessthrougheffective cross-selling
 Maintainedcustomerconfidentialitywhenhandlingaccountsforcollection
 Researchedandsolvedall critical andnon-routine customerinquiries
Education:
December 2002 Eastern Michigan University, Ypsilanti,MI
Mastersof Liberal Studiesin Technology Management
April 1998 Walsh College ofAccountancy and BusinessAdministration, Troy,MI
Bachelorsof BusinessAdministration in BusinessManagement
May 1993 Macomb CommunityCollege, ClintonTwp.,MI
Associateof Applied Science Degree in BusinessManagement
Volunteer Experience:
March 2010 to Saint VincentDePaul Society, ClintonTwp.,MI
August2010 Responsibilities: helpingcustomers,settingupdisplays,cleaningstore
Memberships andAffiliations:
Detroit Historical SocietyMember