1. CONSUMER
PROTECTION
ACT, 1986

2. INTRODUCTION
Industrialization and economic dvpmnt
Increased the no: of consumer
Increased the consumption of goods & services.
Consumer exploitation
Consumer movements
Consumer protection act 1986.

3. OBJECTIVES OF Promoting and protecting
THE ACT the consumer rights.
Providing for the
establishment of consumer
council and other
authorities.
Providing speedy and
simple redressal machinery
at district state and central
level for settling consumer
disputes and related
matters.

4. A person who buys/avails
CONSUMER any goods/service for a
consideration which has
been paid/ promised/ partly
paid and partly promised or
under scheme of deferred
payment and includes other
user of such goods/service
with the approval of the
buyer.
Note
• Consumer does not include a
person who obtains goods or
avails services for commercial
purpose or re-sale, or given
free of charge

5. • Instances of • Instances of commercial
commercial purpose purpose treated as
not treated as consumers
consumers • A railway passenger is a
• Purchase of vehicle for consumer
running it as taxi • An employee who is a
member of EPF
• Purchase of goods for
resale • A person using electricity
for commercial purpose
• Purchase of • Nominee under a policy
photocopier for of life insurance.
commercial purpose

6. Sec2(1)(0) of the act defines the
Service word service. It means service of
any description which is made
available to potential users
includes the facilities in
connection with
banking, financing, insurance, tr
ansport, processing, supply of
electrical or other
energy, boarding or both house
construction, entertainment, am
usement or other
information,but it does not
include the rendering of service
free of chargeor under a
contract of free of service.

7. • The r/s of teacher and student in an educatnal
institution is not a service
• Service rendered by the govt servants under
the central govt health insurance scheme are
not covered by the term service

8. • Right to education
• Right to redressal
• Right to be heard
• Right to safety
• Right to
information
• Right to choose

9. UNFAIR TRADE • Unfair method or deceptive
practice adopted for
PRACTICE promoting the sale, use or
supply of any goods or for
the provision of any
services.
1. Misleading Advertisements
and False representation
2. Bargain sale
3. Offering gifts or prizes with the
intention of not providing it.
4. Non compliance of prescribed
standards
5. Hoarding/destruction of goods

11. Consumer
protection council
• The COPRA 1986 provides
the constitution of
consumer protection
council at the
• central
• state and
• district levels.

12. CENTRAL CONSUMER PROTECTION
COUNCIL
• 150 members
• Headed by minister in charge of consumer affiars
Also includes:
• Minister/Deputy minister of state for food&civil
supplies.
• Members of parliament
• Consumer of SC and ST
• Representatives of consumer org.
• The term of council is for 3 yrs.
• It shall have the jurisdiction to entertain
complaints where the value of the goods or
services and compensation the claim exceeds Rs.
1 Crore

13. State consumer protection council
• Established by state govt
• Includes
• Minister in charge of the consumer affairs in the state govt
- chairman
• Members nominated by the state and central govt.
• It shall have the jurisdiction to entertain complaints
where the value of the goods or services and
compensation, if any, claimed exceeds Rs. 20 Lakhs
but does not exceed Rs.1 Crore
OBJECTS OF THE COUNCIL:
• To promote and protect within the state the rights of the
consumer.

14. District consumer protection council
• Established by state govt
• Includes:
• District collector-chairman
• Official and non official members nominated by the state
govt
• It shall have jurisdiction to entertain complaints
where the value of the goods or services and the
compensation, if any, claimed does not exceed
Rs.20 Lakhs
• OBJECTS:
• To promote and protect the rights of the consumer within
the district

15. Content of Consumer Complaint
• Details of the complainant.
• Details of the opposite party or parties.
• The facts relating to complaint and when and where it
arose.
• Documents, if any, in support of the allegations
contained in the complaint.
• Relief which the complainant is seeking.

16. • Complaint should be addressed to the president
of the forum.
• Within 21 days a copy is sent to the opposite
party to give his version of the case.
• In case of failure the district forum will proceed in
the manner under sec13(c )(g)of COPRA.
• In case of alleged goods require analysis it will be
sent to laboratory for testing by district
forum.The copy of the result will be sent to the
opposite party.
• If the allegations made is found true by the
district forum the following are the remedies:

17. Remedies Under COPRA
• To remove the defects pointed out by the
appropriate laboratory from goods in
question
• To withdraw the hazardous goods from being
offered for sale
• To cease from manufacturing of hazardous
goods
• Not to offer the hazardous goods for sale.
• Issue of corrective advertisement
• Provision of adequate costs to parties

18. • To replace the goods with new goods of
similar description which shall be free from
any defect
• To return to the complainant the price, or, as
the case may be, the charges paid by the
complainant.
• To remove the defects or deficiencies in the
services in question
• To discontinue the unfair trade practice or the
restrictive trade practice or not to repeat
them.