Process2013

©2012 LHST sarl
- Preliminary Draft -
E-Stratégies
Oct. 17th 2014
Productivity is a measure of
your ability to act on real-time
information
Process
Centric Systems

What is our organizational focus?
What are we trying to improve?
What knowledge do we need to
capture?
What can we leverage to improve
the system?
How will we measure the results? Focus Improve Knowledge Leverage Measure
©2012 LHST sarl
Organization Processes Explicit Transactions Efficiency
IInnttrroo RReeaalliittyy VVaalluuee AApppprrooaacchh CCoonncceerrnnss

•What is the frame (beliefs, prejudices,
experience) that determines what we see?
•Which figures are important (what do they
mean, how can we compare them, how do
they provide a call to action)?
•What determines the horizon (one, two or
three point perspective of where we need to
direct our attention)?
•What is the role of the Oracle (in this case
technology) : to do it for us,? tell us what to
do? to provoke discussion?
©2012 LHST sarl

Stockholders
ROI
Real time data
...
The State
 Competition
 “made in” “made by”
 ...
Peu de barrières d’entrée
Acquisitions, OPA...
Employees
Clients
To help us understand the motivations, experience and objectives of the
©2012 LHST sarl
internal and external clients of the organization
Partners
Loyalty
Real costs
...
The Enterprise
 Mobility
 Empowerment
 ...

• « Produit logiciel paramétrable construit autour d’une base de données
unique, susceptible de couvrir la majorité des besoins en traitement d’information des
différents services d’une organisation »
Laure Frébourg
©2012 LHST sarl

The financial perspective
(enterprise resource planning)
The logistics perspective (supply
chain management)
The client perspective(client
relationship management)
The community perspective(social
media)
©2012 LHST sarl

©2012 LHST sarl
ERP SCM CRM
History MRP Total Quality
Management
Client contact
systems
Measure Quantitative
Static
Quantitative
Dynamic
Qualitative
Perimeters Inside a firm Between firms Between firms
and clients
ROI 5 to 7 years 1 to 3 years 6 months to 1
year

Market Share Analysis: ERP Software Worldwide, 2012
©2012 LHST sarl

Gartner, 2010
©2012 LHST sarl

Market Share Analysis: Customer
Relationship Management Software,
Worldwide, 2012
©2012 LHST sarl

• The obstacles are technology, process
and corporate culture
• The solution is to modify one of
several of these elements to enrich the
« customer » experience
• It is not a question of the quantity of
the data but of the quality of the
conversation.
©2012 LHST sarl
“The gap between our objectives, our
actions and results continues to
grow…”
IInnttrroo VVaalluuee PPeerrssppeeccttiivvee MMiirrrroorr DDeelliivveerraabblleess

Business value comes from how technology
allows a firm to better understand its internal
and external clients.
Today’s success stories are firms that have used
internet technologies :
 to improve production and logistics
 finance (
 human resources, and
 marketing).
©2012 LHST sarl

•What is the frame (beliefs, prejudices,
experience) that determines what we see?
•Which figures are important (what do they
mean, how can we compare them, how do
they provide a call to action)?
•What determines the horizon (one, two or
three point perspective of where we need to
direct our attention)?
•What is the role of the Oracle (in this case
technology) : to do it for us,? tell us what to
do? to provoke discussion?
©2012 LHST sarl

©2012 LHST sarl
Traditional
Enterprise
1.Multiowned
Transactions
2.Single Owner
3.Personalized
Interfaces
1.Normalized Transactions
2.Single-Owner
3.Generalized Interfaces
4.Applications
5.Synchronous
6.Tightly Coupled
Business Community
Matthew J. Dovey

Process2013

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