1. Business Processes
A change strategy

2. Process Change
TYPES
Rationalisation Business Process
Streamlined / Effective
Automation
REDESIGN

3. How to change the process

4. How to change the process
Not Important
Complex

5. How to change the process
Not Important Outsource
Complex

6. How to change the process
Not Important Outsource
Complex
Not Important
Not Complex

7. How to change the process
Not Important Outsource
Complex
Automate /
Not Important Outsource
Not Complex

8. How to change the process
Not Important Outsource Important
Complex Complex
Automate /
Not Important Outsource
Not Complex

9. How to change the process
Not Important Outsource BPR Important
Complex Complex
Automate /
Not Important Outsource
Not Complex

10. How to change the process
Not Important Outsource BPR Important
Complex Complex
Automate /
Not Important Outsource
Important
Not Complex Not Complex

11. How to change the process
Not Important Outsource BPR Important
Complex Complex
Automate / Automate
Not Important Outsource (quality)
Important
Not Complex Not Complex

12. Harmon’s Matrix
Process Strategy

13. Process
Outsourcing
Benefits Drawbacks
Fragmentation and a less
cohesive business
Cost savings
Security problems
Improved customer care
Managing of the outsourcers
Allows management to focus
on core competencies Performance measuring
problems

14. Process
Outsourcing
Benefits Drawbacks
Fragmentation and a less
cohesive business
Cost savings
Security problems
Improved customer care
Managing of the outsourcers
Allows management to focus
on core competencies Performance measuring
problems

15. Process
Outsourcing
Benefits Drawbacks
Fragmentation and a less
cohesive business
Cost savings
Security problems
Improved customer care
Managing of the outsourcers
Allows management to focus
on core competencies Performance measuring
problems

16. BPR

17. BPR
Plan
1
Goals, personnel

18. BPR
Plan
1
Analyse
Workflows &
Goals, personnel Problems
2

19. BPR
Plan
1
Analyse
Workflows &
Goals, personnel Problems
2
Redesign
Alternatives
3 created

20. BPR
Plan
1
Analyse
Workflows &
Goals, personnel Problems
2
Develop Redesign
Alternatives
Hire/fire/KPIs
4 3 created

21. BPR
Plan
1
Transition Analyse
Train / Modify Workflows &
Goals, personnel Problems
5 2
Develop Redesign
Alternatives
Hire/fire/KPIs
4 3 created

22. Evaluating a Process
Typical in exam

23. Evaluating a Process
Typical in exam
1
Any Gaps
Steps missing

24. Evaluating a Process
Typical in exam
1 2
Any Gaps Validations
Steps missing immediately

25. Evaluating a Process
Typical in exam
1 2 3
Any Gaps Validations No Value
Steps missing immediately Activities

26. Evaluating a Process
Typical in exam
1 2 3 4
Any Gaps Validations No Value Handoffs
Steps missing immediately Activities Disconnects