Nice Presentation from Sue and Lava regarding HRM - the bullying in the workplace ;)

1. Lava & Sue

2. 
 See it
Learn to identify what workplace bullying is .
 Analyze it
Know the impacts of workplace bullying
 Stop it
Tips for effective prevention & resolution

3. 
 Introduction of workplace bullying
 Impacts of workplace bullying
 Prevention and resolution strategies for
workplace bullying
 Class activities
 Conclusion
 Questions & references

4. 

5. 
Bullying at work means harassing, offending, socially
excluding someone or negatively affecting someone’s work
tasks. In order for the label bullying to be applied to a
particular activity, interaction or process, it has to occur
repeatedly and regularly(e.g. weekly) and over a period of at
least six months……A conflict cannot be called bullying if the
incident is an isolated event or if two parties of approximately
equal “strength” are in conflict.
— Einarsen et al,2003

6. 2010
U.S. Workplace Bullying Survey
Witnessed Only 
15%
Been No
Bullied
26% 50% Experience
9%
WBI U.S. Natl
Current 2010

7. 
 Can you find some details to show the bullying
behavior of the boss?
 Are there any differences of the two bosses’
behaviors in these two videos?
http://www.youtube.com/watch?v=iQcXKZ93cU
w&list=FLYLXy53zfe1UT8-
gZOvf2nQ&index=6&feature=plpp_video
http://www.youtube.com/watch?v=AvZGN1Pu
NCk&feature=feedf

8. 
Overt
Behavior
Bullying
Behaviors
Covert
Behavior

9. 
 Offensive or abusive language
 Unjustified criticism
 Unfair pressure
 Inappropriate comments
 Sarcasm
 Isolating the target
 Blocking carrier advancement

10. 
 Sabotaging by withholding of information
 Excluding the target from a social event
 Constantly changing targets or guidelines
 Overloading an employee with work
 Setting impossible timelines

11. It’s True -- Most Bullies Are Bosses
Bottom Up
10%

CWs
18%
Bosses
72%
WBI U.S. Natl
2007

13. 
 Being good at job, often excellent
 Showing independence of thought or deed
 More technically skilled
 More social skills and possess greater
emotional intelligence
 Ethical and honest
 Non-confrontive

14. 
Impact on the target
Impact on witnesses
Impact on organization

15. 
 Divide the class into 3 groups. Each group chooses
one from the three parties .
 Have a discussion about the impact caused by
workplace bullying and write down the opinions.

16. 
 Stress, anxiety or sleep disturbance.
 Panic attack or impaired ability to make decisions
 Incapacity to work, concentration problems, loss of
confidence and self-esteem or reduced output and
performance.
 Depression or a sense of isolation.
 Physical injury
 Reduced quality of home and family life
 Suicide

17. 
 An increase in stress levels
 An increase in absenteeism
 Loyalty of staff
 Work efficiency
 Lower work morale
 Increase workplace conflict
 Higher intention to leave

18. 
 Loss of productivity
 Higher turnover
 The cost of intervention programs
 Increase in absenteeism
 Lost innovations
 Difficulty hiring quality employees

19. 
Policy
Training
Coping skills and resilience

20. National Workplace Bullying Survey 2010


21. 
Personal options
Informal resolution process
Formal investigation process

22.  to speak to the
 An employee may choose
perpetrator directly.(keep a record of the
conservation)
 Employees can be advised to seek
information from:
Contact Officer
Human Resource Manager
Professional Counselor

23. 
 No investigation or disciplinary should be taken.
 A no-blame, conciliatory approach should be
involved only the conciliator and affected
employee.
 No records should be kept.
 The purpose is to return the individuals to
productive work without further interruption.

24. Lodging the

Appeal
Access to
counseling
complaint and/or
rehabilitation
Initial response Findings Review
Appointment of
The investigation
an investigator

25. 
 Workplace bullying is prevalent all over the world.
 It has great impacts on the targets, witnesses, organizations
as well.
 A “no bullying” policy, training and support are considered
useful methods to prevent workplace bullying.
 When workplace bullying happens, targets can choose
personal options, informal resolution process or formal
investigation process to protect themselves.

26. 
 Branch. S, Ramsay. S & Barker. M (2008) Workplace Bullying.
 Workplace Bullying Institute (2010) Available from:
http://www.workplacebullying.org/wbiresearch/2010-wbi-national-
survey/
 EBook browse (2011) Available from:
http://ebookbrowse.com/microsoft-powerpoint-workplace-bullying-
presentation-cshrm-pdf-d86575324
 Scribd (2011) Available from:
http://www.scribd.com/doc/62926918/Workplace-Bullying-
Presentation-NEA-RA-Handouts
 Healthy Workplace Bill . Available from:
http://www.healthyworkplacebill.org/bill.php
 Digital opinion. Available from:
http://www.digitalopinion.co.uk/clientservices-bullying-workplace-
natsurvey-results-effects.html

27. 