1. Getting the Most from the CloudHow Partners are Winning Business with Microsoft Dynamics CRM and BPOS Frederik Everaert Product Marketing Manager Dynamics CRM Microsoft Belux

2. Cloud Transformation CLOUD SERVICES BUSINESS APPLICATIONS COLLABORATION STORAGE PLATFORM IDENTITY COMMUNICATIONS PRODUCTIVITY ON-PREMISES

3. Business at a Glance Over 1,400,000users in more than80 countries with 40+ languages Over 23,000customers fromsmall to enterprise Fast. Flexible. Affordable Strong Analyst Credits (AMR Research, Forrester, Gartner) Full CRM suite of marketing, sales, and service Native Office experience for rapid adoption Regional datacenters inthe Americas, EMEA, and APAC

4. Global Customer Base Financial services Professional services Manufacturing Retail and hospitality Health andlife sciences Public sector Travel andentertainment

5. Customer Relationships (Sales, Service) CustomRelationships (Internal, External) Relationship Productivity in the Cloud Microsoft Dynamics CRM Online The Power ofCloud Productivity Developer Productivity in the Cloud !New !New !New !New Customize (Declarative) Integrate (Call-Outs) Develop (Code in Cloud) Package (Solutions) Distribute (Marketplace)

6. Familiar Experiences Office Fluent User Interface Next-gen Outlook experience RoleTailored forms and views Advanced personalization

7. Intelligent Experiences Real-time dashboards Guided processes Visual analysis& navigation Declarative design

8. Connected Experiences Business Connections Contextual SharePoint Cloud solutions &extensions Dynamics marketplace

9. DYNAMICS CRM 2011 LAUNCH TIMELINE September 2010 CRM 2011 beta with Dynamics Marketplace Q4 2010 CRM Online RTW Q1 2011 CRM 2011 RTM “Microsoft Dynamics CRM 2011 release to manufacturing (RTM) for on-premises and hosters” “Microsoft Dynamics CRM Online releases worldwide, with connectors to Dynamics GP & NAV” “Microsoft Dynamics CRM 2011 beta for Online & on-premises; Dynamics Marketplace debuts”

10. Build Solutions Configure Sell Integrate Extend Customize Consult Syndicate OPPORTUNITIES FOR PARTNERS

11. HELPING YOU TRANSFORM 40% Promotional rate for Dynamics CRM Online CSA program & reduced requirements to become Dynamics CRM Online CSA partner 5% Referral revenue opportunity for lead discovery and identification for Dynamics CRM & ERP through Microsoft Dynamics Lead Referral Program 250 Seats of Microsoft Dynamics CRM Online available to MPN Partners for internal use to fuel sales and marketing

12. BETA RELEASE OF DYNAMICS CRM 2011 crm.dynamics.com/crm2011beta

13. Call To Action Sign-up to be a CSA or CRM Referral Partner Use Free Seats Benefit Get Trained Today Be ready for 2011 Wave – Beta Release

14. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.