Jeffrey Daniels discusses Grand Valley State University's experience implementing the web-scale discovery tool Summon. Key points discussed include: - Summon usage has increased significantly since implementation, with over 535,000 Summon sessions in the first 34 months. - Summon usage has replaced some database usage but has also increased usage of full-text journal packages and databases. - While Summon was hoped to allow cancellation of some resources to offset costs, usage changes did not warrant cancellations. - Summon has changed how resources are used but these are seen as positive changes, making resources less intimidating for users.

1. Results of Web-scale discovery:
Data, discussions and decisions
Jeffrey Daniels
Head of Technical Services and
Electronic Resource Management
Grand Valley State University
Libraries

2. • 24,000 plus students
• $4.5 million annual library materials budget
• 63 library staff members
• Over 300 databases
• 60,000 ejournal titles
• 600,000 plus ebook titles
• 2012 ACRL Excellence in Academic Libraries Award

3. Why should we listen to this guy?
• Grand Valley State University was
the first commercial implementer
of Serial Solution’s Summon
• Went live in August of 2009
• Nearly 3 years experience with a
live web-scale discovery product

4. Key Questions and Decisions
• Do we want web-scale discovery?
• Where do we want it?
• Who is our audience?
• Should we teach it?
• Is it working?

5. Do we want web-scale discovery?
• Federated searching never panned out
• Enter web-scale discovery
• Summon by Serials Solutions
• Product search
• Implementation

6. Where do we want it?
• Searching Before Summon
▫ Keyword - Encore
▫ Keyword – Classic
▫ Title
▫ Author
▫ Subject
▫ Journal Title
• Could there be more choices? YES
▫ Tabs for Nautilus
▫ Document Delivery
▫ Courser reserve

8. Searching After Summon
• Summon search only search on page
▫ Why?
▫ Wanted to emphasize search box
▫ Links to other searches

10. Did that help?

13. Who is our Audience?
• Should determine this prior to implementation
• 1st and 2nd year users
• Anyone doing research outside their discipline
• Summon driving users to subject specific
resources

14. Should we teach it?
• Discovery Delivery and Management task force
• Not that “type” of librarian
• What type of class is this?
• Bookend the classes
• The “ah-ha” factor

15. Is it working?
• Catalog items in Summon
• Usage statistics
• Article by Head of Collections at GVSU: Doug Way
Doug Way, The Impact of Web-scale Discovery on the Use of a Library
Collection, Serials Review, Volume 36, Issue 4, December 2010, Pages
214-220, ISSN 0098-7913, 10.1016/j.serrev.2010.07.002.
(http://www.sciencedirect.com/science/article/pii/S0098791310000882)
• Collection Development

16. Everybody loves statistics!
• August 2009 -May 2012 (34 months)
▫ Summon sessions: 535,247
▫ Summon searches: 2,868,046
• 2011 calendar year
▫ Database sessions: 116,308
▫ Summon sessions: 210,181
▫ Database searches: 192,357
▫ Summon searches: 1,147,807

17. 80000
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Visits
Searches

18. Effect on collection development?
• This is a Frequently asked question
• Using counter usage statistics to measure effect:
▫ 2 years pre Summon (September 2007 – August 2009)
▫ 2 years post Summon (September 2009 – August
2011)

19. Abstract and index databases
• Expectations:
▫ Searches would go down
▫ Possible able to cancel general A/I resources
• Statistics (2 years pre compared to 2 years
post):
▫ RILM searches: 37% decrease
▫ Sociological Abstracts searches: 38% decrease
• Effect on collection development:
▫ None, no cancelations to date
 Want our upper level students using discipline appropriate resources
 Accreditation and purchase model

20. Full text journal packages
• Expectations:
▫ Full text access would increase
▫ Allow us to cancel some aggregated databases
• Statistics:
▫ Springer full text: 80% increase
• Effect on collection development:
▫ We’re pleased
▫ Reinforced desire to get these packages

21. Full text aggregated databases
• Expectations:
▫ We would be able to drop some aggregators
• Statistics:
▫ ProQuest Medical Searches: 3% decrease
▫ ProQuest Medical Full Text: 3% increase
▫ Most aggregated resources trended similar
• Effect on collection development:
▫ Use is as strong or stronger
▫ No longer looking to drop

22. Effect on collection development
• Summon has clearly changed how our
resources area being used, but we feel they
are good changes
• Hoped to be able to recoup Summon costs
with cancelations but didn’t see usage change
that way
• *also haven’t had the need (knock on wood)

23. And in closing…
• If you are looking at web-scale discovery, ask the
questions
• Great resource for undergraduates
• Makes library resources less “scary”
• Not to the ideal experience yet, keep asking the
questions!
• Best product we’ve ever worked with if you don’t know
where to start.

24. Questions?
• Jeffrey Daniels
▫ danielsj@gvsu.edu
▫ 616-331-2702