This document discusses various aspects of leadership, including definitions of leadership, whether leaders are born or made, examples of good leadership qualities, principles of effective leadership, and factors that influence the leadership process. Some key points made include that good leaders are developed through experience and self-improvement rather than being innate, leadership principles like taking responsibility and admitting mistakes when wrong, and that effective leadership requires considering situational factors and individual differences.

1. LEADER SHIP

3. Are Leaders Born or Made?

4. Examples of Good Leaders

5. Leadership 101

6. Sources of Human Conflict

7. Leadership Principles

8. Leadership Cycle and Four Major Factors

9. The Most Important Words

11. Are Leaders Born or Made?

12. Examples of Good Leaders

13. Leadership 101

14. Sources of Human Conflict

15. Leadership Principles

16. Leadership Cycle and Four Major Factors

17. The Most Important Words

18. Closing Comments

20. Are Leaders Born or Made?

21. Examples of Good Leaders

22. Leadership 101

23. Sources of Human Conflict

24. Leadership Principles

25. Leadership Cycle and Four Major Factors

26. The Most Important Words

27. Closing Comments

29. Are Leaders Born or Made?

30. Examples of Good Leaders

31. Leadership 101

32. Sources of Human Conflict

33. Leadership Principles

34. Leadership Cycle and Four Major Factors

35. The Most Important Words

36. Closing Comments

37. Do you have some examples of good leaders?

39. Are Leaders Born or Made?

40. Examples of Good Leaders

41. Leadership 101

42. Sources of Human Conflict

43. Leadership Principles

44. Leadership Cycle and Four Major Factors

45. The Most Important Words

46. Closing CommentsBecoming an effective leader is not easy Part skill development And Past experience Remember, Leadership is Action, not Position Power does not make you a leader...it Simply makes you the boss How do YOU become an effective leader? No “cook book formula” Situational, as Well as individual

48. Dishonest

49. Inflexible

50. Afraid to make decision

51. Poor communicator

52. Isn’t punctual

53. Superiority viewpoint

54. Lack of trust

55. Unrealistic expectations

56. Doesn’t share recognition

57. “forgets” commitments

58. Doesn’t care

59. Isn’t accountable

60. Refuses to admit errors

61. Doesn’t listen

62. Lacks enthusiasm

63. Lacks respect for others

64. What is Leadership?

65. Are Leaders Born or Made?

66. Examples of Good Leaders

67. Leadership 101

68. Sources of Human Conflict

69. Leadership Principles

70. Leadership Cycle and Four Major Factors

71. The Most Important Words

73. Are Leaders Born or Made?

74. Examples of Good Leaders

75. Leadership 101

76. Sources of Human Conflict

77. Leadership Principles

78. Leadership Cycle and Four Major Factors

79. The Most Important Words

81. Positive Approach

82. Complaints

83. Promises

84. Get the Facts

85. Discussion Basis

86. Design an Approach

87. Explain Why

88. Admit Mistakes

89. Reasonable Expectations

90. Be Prompt

91. Compliment

93. Frequent personal contact - LISTEN to others

94. Keep an open and honest attitude

95. Take time to learn & understand other people’s needs

96. Sell ideas based on merit, value to others

97. Never force a personal agenda

99. Plan before you speak

100. Give “benefit of the doubt”

101. Avoid jumping to conclusions

102. Consider other’s point of view and emotional state

104. Remain composed, calm - avoid interruptions

105. Show problem is understood by restating it, Ask questions to clarify misunderstandings

106. Show appreciation, and indicate what will be done

108. Credibility lost when leadership fails to keep promises

109. Ensure commitment is realistic and attainable

110. Keep stakeholders informed of progress

111. If situations change, and promise cannot be kept:

112. Immediately contact those affected, avoid rumors

113. Explain carefully and thoroughly the reasons

114. Allow free feedback, consider others

116. Evaluate evidence

117. Allow everyone involved to express viewpoint

118. Consider other’s rights, what’s fair

119. Ignore unsubstantiated information

121. Stick to the subject

122. Listen respectfully

123. Avoid getting hung up on personalities

124. Grant that other person “may have something”

125. Do not loose temper

127. Be pleasant, remain calm

128. Use questions, and listen to responses

129. Observe body language, clues to other’s feelings

130. Give direct answers

132. Be truthful

133. Show willingness to answer questions

134. Let others “in on the know”

136. Natural tendency is to avoid sharing or rationalizing a mistake

137. No mistakes => is employee or leader really doing anything? At least not taking risks

138. Determine who is affected by mistake, and if any corrective action needed

139. Recognize mistake was made, regardless of how discovered. Show mistakes are learning opportunities

141. Listen completely to any objections

142. Restate objections, outlining competing positions and underlying reasoning

143. Use illustrations and examples

145. Does not mean need to always act immediately

146. Be consistent, use a structured problem solving technique

147. Base decisions on facts, if this takes time

148. promptly acknowledge understanding of situation

149. Let others know what is going on

150. Allow others to assist, give choices of alternatives

152. Ensure sincere and consistent

153. Understand each person is an individual, tailor recognition to be meaningful to the person

154. Recognition can be simple, a note of thanks

155. Decide whether best kept personal or public

156. Give commendation for special accomplishments & efforts

158. Change is threatening! And a fact of modern life

159. Review impending change, determine effect on others

160. Determine what/how much information should be disseminated

161. Understand and explain reasons for change

162. Select right time, forum for communications

163. Promptly publicize news

165. Are Leaders Born or Made?

166. Examples of Good Leaders

167. Leadership 101

168. Sources of Human Conflict

169. Leadership Principles

170. Leadership Cycle and Four Major Factors

171. The Most Important Words

172. Closing Comments

173. Common to all leadership styles is a process

174. Varies according to style, each has consistent processPLAN DELEGATE RECOGNIZE FOLLOW UP

176. Are Leaders Born or Made?

177. Examples of Good Leaders

178. Leadership 101

179. Sources of Human Conflict

180. Leadership Principles

181. Leadership Cycle and Four Major Factors

182. The Most Important Words

183. Closing CommentsFollower - Different people require different styles Leader – Know yourself as a leader, people will decide on their own whether to follow you Communication – Two-way, you must set the example Situation -all are different, use judgment to determine best course of action

185. Are Leaders Born or Made?

186. Examples of Good Leaders

187. Leadership 101

188. Sources of Human Conflict

189. Leadership Principles

190. Leadership Cycle and Four Major Factors

191. The Most Important Words

192. Closing Comments

193. The six most important words: "I admit I made a mistake."

194. The five most important words: "You did a good job."

195. The four most important words: "What is your opinion."

196. The three most important words: "If you please."

197. The two most important words: "Thank you,"

198. The one most important word: "We"

199. The least most important word: "I"- Author “Durlbin C”

201. Are Leaders Born or Made?

202. Examples of Good Leaders

203. Leadership 101

204. Sources of Human Conflict

205. Leadership Principles

206. Leadership Cycle and Four Major Factors

207. The Most Important Words

208. Closing Comments

209. Plan and Do!

210. You learn from the experience

211. Don’t be afraid of mistakes

212. Make decisions with participation, and data

213. As a leader, you have responsibilities to others

215. Questions PLEASE THANKS