1. MICHAEL W. TILLETT
3560 NW. Treasure Coast Dr. Jensen Beach FL 34957
(772)800-9519 (C)
Southfloridaguy2016@gmail.com
CareerObjective
To obtain a position in the information technology field where I can utilize my customer service
and technical skills learned during my degree program and previous work experiences.
Education
ITT Technical Institute, Tallahassee, FL
April 2013 December 2014
Associate of Science in Information Technology
TechnicalSkills and Proficiency
Microsoft Office suite
Computer hardware and software repair
Virus / Mal ware / Spy ware remediation
Help desk and customer service support
Life cycle automation support
LAN / WAN configuration
Wireless networking
MS Windows operating systems XP/7/8
Imaging / cloning computers
Windows Server 2008R2 installation
MS Active Directory administration
Cabling installation
Cable and power management
Advanced Server Administration
Local security policies
Disaster recovery planning
Remote administration
Visual basic
Virtual machine management
Linux
Network port security
Network penetration testing
Malicious code countermeasures
Network hardening
Cisco Internet networking and IP addressing
Routing protocols
Exchange server administration
Microsoft IIS Server administration
Risk management
Microsoft Project 2010
2. Job Experience
Information Technology
ITT Tech, Tallahassee, FL April 2013 – December 2014
Installed Client server Networking to Desktop Computers That had to be Fixed for
different type of programs to work properly.
Repaired Hardware and Software Issues to prevent any Virus from Ocurring on program
Network System Adminstration
ITT-Tech, Tallahassee, FL April 2013 – December 2014
Repaired hardware and software issues on 11 desktop computers
Installed anti virus / anti malware software used to identify and remove over 2,000
viruses and malicious threats
Worked closely with the customers to meet their requirements
Repaired hardware and software issues on desktop, laptop, tablets, and Other Drivers
Evaluated legacy system software and loaded thousands of updates and system drivers
Aided customers with their various needs
litany of legacy network devices, peripherals, and assorted items to new locations
Installed Dell network switches and CAT 5e cabling used to establish two independent
local area networks supporting the computer lab and administrative areas
Configured anti-virus / anti-malware software and system updates to identify and remove
over 8,000 viruses, spyware, and other malicious threats
Modernized Dell LCD monitors, desktop computers, and HP network printers / copiersin
the administrative and training facilities
Documented current network architecture and cable diagrams
Conducted cable and power management to ensure standards, peak network performance,
and safety
Closely worked with the customer to meet emerging requirements and dispose of legacy
automation, software, and various other equipment items