1. Summary
Highlights
Accomplishments
Experience
Micahel Simmons
5720 W. Asbury Pl
Lakewood , CO 80227
M: 3035484574
Michael.l.simmons.91@gmail.com
I have vast experience in customer service, sales, and business development.
I have experienced multiple sides of sales, from being on a traveling crew, door to door, and
being in a call center.
Excellent sales techniques
National account management
Top-ranked sales executive
Excellent cStrong lead development
skills ommunicator
Contract review
New program and promotion
implementation
Consultative sales techniques
[Software name] CRM system expert
Goal-oriented
Key account generation
Persuasive communication expertise
Excellent negotiating tactics
Sales force training
Internet savvy
Order Processing
Strong interpersonal skills
Proven sales track record
Relationship selling
Customer-oriented
PowerPoint expert
Formulating quotes
Skilled multi-tasker
Upselling and consultative selling
Exceptional customer service skills
Active listening
Documentation familiarity
Accurate money handling
Team player mentality
Outgoing personality
Enthusiasm
Fielded and processed up to 90 calls per day.
Promoted to Team Lead (USI) after only two month
Mentored 3-5(USI&PI) new sales associates. Collaborated with prospective clients to prepare
efficient product marketing strategies and drive business development.
Resolved 95% of customer service issues within 5-7min to maximize loyalty and retention.
January 2016
to
March 2016
Westminster, COPEAK INCORPERATED
Business Development and Management Intern
PROVIDE CUSTOMER SERVICE TO EXISTING CUSTOMERS
CREATE NEW ACCOUNTS
LEAD TEAM MEETINGS
FILE PAPERWORK
INTERVIEW NEW PROSPECTIVE EMPLOYEES

2. TRAIN NEW EMPLOYEES
August 2015
to
June 2016
Littleton , COGENERAL STEEL
Building Specialist National Sales
EDUCATE CUSTOMER ON STEEL CONSTRUCTION
COMMUNICATE COSTS AND INVOLVEMENT CLEARLY
DOCUMENT COMMUNICATIONS
ENSURE 100% ACCURACY OF ALL PAPERWORK
MAINTAIN ORGANIZED FILES ON ALL PERSPECTIVE CUSTOMERS
DEVELOP RELATIONSHIP WITH KEY CLIENTS
February 2015
to
August 2015
Littleton, COCHECK IN TO CASH
Customer Service Representative
ORGINIZE FILES
PROVIDE CUSTOMER SERVICE
PROCESS PAYMENTS
UNDERWRITE LOANS
AUDIT DAILY STORE PAPERWORK
September 2013
to
January 2015
Littleton, CORED ROBIN
Server & Cook
PROVIDE EXCELLENT CUSTOMER SERVICE
ENSURE QUALITY AND CORRECT FOOD SENT TO TABLES
PREPARE AND STOCK FOOD FOR NEXT SHIFT
CREATE THE MOST IDEAL CUSTOMER EXPERIENCE POSSIBLE
May 2013
to
August 2013
Littleton, COMACARONI GRILL
EXPEDITER
ENSURE QUALITY AND CORRECT FOOD SENT TO TABLE
COOK WHEN HELP WAS NEEDED
ENSURE SHORT TICKET TIMES
February 2012
to
August 2013
Westminster, COUNIVERSAL SYSTEMS INC.
TEAM LEAD
RESOLVE CUSTOMER COMPLAINTS REGARDING SALES AND SERVICE
HOLD FIRST ROUND INTERVIEWS
IMPLEMENT PERFORMANCE EVALUATIONS
DEVELOP TEAM TO EXCEED EXPECTED PRODUCTION
DETERMINE PRICING SCHEDULES AND DISCOUNT RATES
REVIEW OPERATIONAL RECORDS AND REPORTS TO PROJECT SALES AND
DETERMINE PROFITABILITY
MONITOR CUSTOMER PREFERENCES TO DETERMINE FOCUS FOR SALES EFFORTS.
EFFECTIVELY PLAN TRIPS THROUGH OUT REGION TO MAXIMIZE SALES OUTPUT.
April 2010
to
August 2013
Littleton, CORoberts Deli
Delivery
CLEAN DISHES
DELIVER FOOD
PREPARE FOOD

3. April 2008
to
April 2010
Littleton, COSUBWAY
PROFESSIONAL SANDWICH ARTIST-CLOSER
PREPARE FOOD FOR NEXT DAY
PROVIDE CUSTOMER SERVICE
PREFORM NIGHTLY CLOSING DUTIES (clean, stock, etc.)