Micahel Simmons

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Micahel Simmons

  1. 1. Summary Highlights Accomplishments Experience Micahel Simmons 5720 W. Asbury Pl Lakewood , CO 80227 M: 3035484574 Michael.l.simmons.91@gmail.com I have vast experience in customer service, sales, and business development. I have experienced multiple sides of sales, from being on a traveling crew, door to door, and being in a call center. Excellent sales techniques National account management Top-ranked sales executive Excellent cStrong lead development skills ommunicator Contract review New program and promotion implementation Consultative sales techniques [Software name] CRM system expert Goal-oriented Key account generation Persuasive communication expertise Excellent negotiating tactics Sales force training Internet savvy Order Processing Strong interpersonal skills Proven sales track record Relationship selling Customer-oriented PowerPoint expert Formulating quotes Skilled multi-tasker Upselling and consultative selling Exceptional customer service skills Active listening Documentation familiarity Accurate money handling Team player mentality Outgoing personality Enthusiasm Fielded and processed up to 90 calls per day. Promoted to Team Lead (USI) after only two month Mentored 3-5(USI&PI) new sales associates. Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Resolved 95% of customer service issues within 5-7min to maximize loyalty and retention. January 2016 to March 2016 Westminster, COPEAK INCORPERATED Business Development and Management Intern PROVIDE CUSTOMER SERVICE TO EXISTING CUSTOMERS CREATE NEW ACCOUNTS LEAD TEAM MEETINGS FILE PAPERWORK INTERVIEW NEW PROSPECTIVE EMPLOYEES
  2. 2. TRAIN NEW EMPLOYEES August 2015 to June 2016 Littleton , COGENERAL STEEL Building Specialist National Sales EDUCATE CUSTOMER ON STEEL CONSTRUCTION COMMUNICATE COSTS AND INVOLVEMENT CLEARLY DOCUMENT COMMUNICATIONS ENSURE 100% ACCURACY OF ALL PAPERWORK MAINTAIN ORGANIZED FILES ON ALL PERSPECTIVE CUSTOMERS DEVELOP RELATIONSHIP WITH KEY CLIENTS February 2015 to August 2015 Littleton, COCHECK IN TO CASH Customer Service Representative ORGINIZE FILES PROVIDE CUSTOMER SERVICE PROCESS PAYMENTS UNDERWRITE LOANS AUDIT DAILY STORE PAPERWORK September 2013 to January 2015 Littleton, CORED ROBIN Server & Cook PROVIDE EXCELLENT CUSTOMER SERVICE ENSURE QUALITY AND CORRECT FOOD SENT TO TABLES PREPARE AND STOCK FOOD FOR NEXT SHIFT CREATE THE MOST IDEAL CUSTOMER EXPERIENCE POSSIBLE May 2013 to August 2013 Littleton, COMACARONI GRILL EXPEDITER ENSURE QUALITY AND CORRECT FOOD SENT TO TABLE COOK WHEN HELP WAS NEEDED ENSURE SHORT TICKET TIMES February 2012 to August 2013 Westminster, COUNIVERSAL SYSTEMS INC. TEAM LEAD RESOLVE CUSTOMER COMPLAINTS REGARDING SALES AND SERVICE HOLD FIRST ROUND INTERVIEWS IMPLEMENT PERFORMANCE EVALUATIONS DEVELOP TEAM TO EXCEED EXPECTED PRODUCTION DETERMINE PRICING SCHEDULES AND DISCOUNT RATES REVIEW OPERATIONAL RECORDS AND REPORTS TO PROJECT SALES AND DETERMINE PROFITABILITY MONITOR CUSTOMER PREFERENCES TO DETERMINE FOCUS FOR SALES EFFORTS. EFFECTIVELY PLAN TRIPS THROUGH OUT REGION TO MAXIMIZE SALES OUTPUT. April 2010 to August 2013 Littleton, CORoberts Deli Delivery CLEAN DISHES DELIVER FOOD PREPARE FOOD
  3. 3. April 2008 to April 2010 Littleton, COSUBWAY PROFESSIONAL SANDWICH ARTIST-CLOSER PREPARE FOOD FOR NEXT DAY PROVIDE CUSTOMER SERVICE PREFORM NIGHTLY CLOSING DUTIES (clean, stock, etc.)

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