Management skills for everyone
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This document provides a summary of various management skills, including personal management, effective communication, managing office politics, and career management. It discusses developing self-esteem through positive self-talk and goal setting. Communication skills like active listening and understanding other perspectives are covered. Methods for dealing with conflicts, difficult people, and time management are also summarized.
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Management skills for everyone
- 1. Management Skills For Everyone
- 18. THANKS
Notas do Editor
- Take responsibility for both your successes and your failures. Be able to say I did that! Either way. Watch your negative self talk. Having a negative attitude about yourself can bring about negativity overall. Instead of always pointing out the bad things in your life, turn around and point out the good. I will give more examples on positive and negative self talk on the next slide. Just as you don’t want to spread your negativity, don’t let others negativity get to you. You know those type of people, instead of good cheer they spread their bad and negative attitude. Don’t let it get to you! Commit to building your self-esteem every day. Do a RAK~ Random Act of Kindness everyday and you will see how doing good things for others will make you feel better about yourself instantly. Be optimistic…is the glass half full or half empty? Ask yourself that question. Be positive and you will see how things will look much better. Again we will talk about positive and negative self talk next.
- Do you find yourself saying more of the negatives than of the positive? See how you can turn around an make something negative into something positive.
- Be specific…not vague….Say you want to loose 10 pounds. 10 pounds is a specific number. Is it measurable? Will I know if I have achieved the loss of 10 lbs? Yes! Is is achievable? Ask yourself this question before you go on, because if you don’t think it is then you should not set a goal that will be unattainable. That is not smart. Be prepared to review and revise your goal often. Maybe December is not a good date, maybe you want to move it up or down. Be flexible and prepared for change! Time Specific. Have you set a date for your goal? You want to loose 10 lbs by December. That is time specific.
- Often is not what you say, but how you say it. There is a difference in “can I help you? And ‘can I help you?” What do you get from my body language? Do I seem agreeable or pleasant? Sometimes we have to learn how to soften what we say with these simple steps” Smile- when you smile whether it be in person or on the phone the person at the other end knows that you are smiling. Try practicing smiling and talking…see the difference? Have open posture. Your body language tells a person much more than words can say. If you are standing with your arms crossed, it shows the other person that you are not open to his/her ideas. Find common ground. Introduce yourself to someone you don’t know in this room briefly, I’m almost positive, you will have at least one thing in common with the other person. Try to understand the others point of view. Put yourself in the shoes of the other person, whether it be a student, your child, a co-worker. Try to see where they are coming from. Eye contact. This one is a tricky one…for example I had a friend who’s dad was American and who’s mom was Hispanic. Well when she would be scolded by the dad he would yell “ you look at me when I'm talking to you” and the mother would say “don’t you look at me when I'm talking to you.” Very confusing right? It is costume in the American culture to make eye contact, it makes the other person know that you are paying attention, and we all know you don’t have to be rich to pay attention…. Nod. This also helps the other person understand if you are getting the message and it lets them know that you are also paying attention.
- Commo is a 2 way street. Commo does not end when the person has finished delivering the message. The recipient has to absorb the information and process it. Use face to face commo. It is hard to get from a letter or an email what the intent or the tone of the person who wrote it. It is always best to talk to people to minimize the error margin in the conversation. Is your message clear? Most discontent is derived from failing to be specific. Truly listen to others. Are you there in spirit and mind? Or just in spirit? Again commo is not just a one person job. The listener is an active participant in the commo process. Showing that you are listening show respect for others. Feeling respected will lead to feeling more like part of the team and they will tend to be more dedicated and productive. Practice open door policy. Let others know that you are there for them and that your office door is open at all times if they need you. Conduct one on one meetings with everyone. Be able to find out how your performance is stacking up to the competition? Build Credibility– Mean what you say and say what you mean. Under promise and over deliver
- Trying to do too many things at once. Set priorities for each day, if necessary each hour. Get the most important things done first. To delegate…Convince yourself that its not necessary to do it all yourself. You can still be certain things are being done even when you delegate. You can’t say yes to everything without getting in over your head. Decide what you must do and want to do—and say no to everything else. Have others screen your calls. Use your voicemail or forward your phone when you do not want to be disturbed.. Schedule a telephone hour to return calls. Get those unpleasant chores done first—if they’re important. Devide large tasks into smaller ones. Reward yourself when you accomplish something.
- Have clear objectives and deadlines Ask who can help me and what resources can I utilize? Schedule checkpoints and deadlines.
- Sherman Tanks– Don’t coward Use statements such as-- I guess I disagree with you, but tell me more about your idea. Snipers– Use statements such as– I thought I heard a dig in what you said, what do you mean? Exploders– This seems to be really important to you– i want to hear everything, but this is not the way. Complainers– Hear their complaint 3 times, then redirect and ask what are they going to do about it. Gossipers– Stop them, don’t listen. Take them to the person and let them solve it.
- Understand their motivations– what makes them tick…money, recognition, acceptance, challenge Create a sense of purpose– Why are we here? What is the purpose of this team, what are our goals and how are we going to accomplish them? Expect the best– When you expect nothing but the best, you will get it. Establish high standards– Set forth a standard that you want the team to live up to and follow it. Challenge them– to be productive, to come up with fresh ideas, people are always up to a challenge. Praise generously-- People love to hear how well they have done. Be specific, do it immediately, and in do it in public.