3. The more progress the world makes…
the more complicated the world becomes.
3
4. Healthcare
Finance & Accounting
Human Resource Services
Customer Care
Transportation
Managed Print Services
4
Graphic Communications
We’re helping clients in areas you might not expect
5. 1. User pain points & dreams
2. Foster an innovative culture
3. Leverage the world
4. Manage a portfolio of options&
introduce new business models
Agile Innovation best practices
5
7. What people say
What people do
and what people say they do
are entirely different things
Ethnographic experts
7
8. 1. User pain points & dreams
2. Foster an innovative culture
3. Leverage the world
4. Manage a portfolio of options&
introduce new business models
Agile innovation best practices
8
9. “Diversity is more than the right thing to do;
it’s critical to our success as a company.”
Ursula Burns, Xerox CEO
An innovative culture is an inclusive culture
9
11. Xerox’s agile, iterative services innovation process
Customer
pilots
Prototyping
Multiple iterations
of the Minimum
Viable Product
Commercialization
Design
workshops
Modeling
Field
studies
Multiple benefits of this agile approach:
• Solve the right problem
• Understand how value is created
• Avoid costly revisions after launch
11
12. 1. User pain points & dreams
2. Foster an innovative culture
3. Leverage the world
4. Manage a portfolio of options&
introduce new business models
Agile innovation best practices
12
13. “Not all the smart people work for you,
so you better go find them, connect to them,
and build upon what they can do.”
Henry Chesbrough
13
Create an open innovation ecosystem
13
14. 1. User pain points and dreams
2. Foster an innovative culture
3. Leverage the world
4. Manage a portfolio of options &
introduce new business models
Agile innovation best practices
14