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Maria Martha Manette A. Madrid, Ed.D.
                              Professor
 Panpacific University North Philippines
 Urdaneta City, Pangasinan, Philippines
             martzmonette@yahoo.com
1.   Explains and discusses a subject matter in a factual
     and in a straightforward style.
2.   Characterized by certain formal elements such as its
     scientific and technical vocabulary, its use of graphic
     aids, and its use of conventional report form.
3.   Characterized by the maintenance of attitude of
     impartiality and objectivity by extreme care to
     convey information accurately and concretely by the
     absence of any attempt to arouse emotion.
4.   There is a relatively high concentration of certain
     complex and important writing techniques-in-
     particular definition, description of mechanism,
     description of process, classification and
     interpretation.
   Gives information that leads to the accomplishment of
    specific tasks and in the making of needed decisions.
    Ex: information on what to do during an earthquake, how to
    use saftey devices to avoid fire and burns
   Analyzes events and their implications, the failure of
    certain systems as educational, socio-
    economic, political, etc., and the needed changes.
    Ex: how to save the dying rivers of the country, in
    particular, the Pasig River
   Persuades and influences decision by showing how a
    business or an industry suceeds because of just and fair
    treatment of labor, how the educational system can be
    improved through the implementation of the
    recommendations of the Educational Commission.
Fundamental Characteristics (Conway, 1987)
1.  Concrete Language
- Use of concrete word than of an abstract one
2. Denotative Language
- Utilization of the dictionary or lexical meaning of a word
3. Objectivity
- An impartial, impersonal or unemotional weighing of
    evidence of information
4. Targeted or Defined Audience
- Defining the audience helps the writer know what to
    write and how to write it
5. Style
- Adopts a different style from a literary writing, must be
    economical , clear, concise and concrete
6. Common Format
- Adhere to the practice of using standard layouts or
    formats
   Is a writer’s way of writing, a manner by
    which he expresses his thoughts and feelings
    in language.
   How the material is written.
   The way by which information is carried
    across to the reader.

Ex. a) Time flies
    b) Time is infinite movement without one
 moment of rest.
Analyses:

a)   Simple, but emotional, a little sentimental. It
     avoids the word “died” and substitutes a
     softer, gentler, less unpleasant expression.
b)   Is a plain, brief statement in which the
     writer’s feelings are not directly indicated.
   Clarity- the single most importnat aspect of
    good technical writing. It enables the readers
    to understand what the information means to
    convey. Readers need facts, not hazy or
    imprecise terms, to make decisions and
    accomplish tasks.
    ◦ Use of specific and concrete words
    ◦ Appropriate verbs (use action verb and active voice
      of the verb)
 Conciseness –means every word counts, is very important, it
  saves time and increases the forcefulness of writing.
Ex: Please repeat the sentence again. (5 words)
    Please repeat the sentence. (4 words)

Preferred       Not Preferred      Preferred      Not Preferred
Begin           initiate           before         prior to
Pay             compensation       about          with reference to
Fire            conflagration      consider       give consideration to
True            veracious          conflicts      comes in conflict with
Wordy                    verbose           operates         is in
  operation
Total           aggregate          now/currentlyat this point in time
Question        interrogate        because/since        in view of the
    fact that
Find out        ascertain          despite                  in spite of

Try             endeavor
Overworked words:
Appropriate ( fitting, suitable)
Assist ( help)
Cognizant Authority (proper authority)
Consider(think)
Discontinue(stop)
Endeavor (try)
Investigate(study)
Subsequent to (later, after)
Transmit (send)
   Coherence – the smooth flow of ideas and data
              - transitional words prepare readers
    for the next point or a change in direction

To indicate Time To Add           To Contrast
Finally          In addition      However
Before                 Furthermore            On
  the other
  hand
After            Also             But
Soon             Wherever         In Contrast
To Compare                 To Indicate Space

Similarly          Beyond
In the same way          Behind
In comparison      Forward
In the same manner In Front of

To indicate Cause           To Conclude
Because                On the whole
For that reason        To summarize
Since                       In conclusion
Due to the fact that   In summary
   Conventions of Standard English
    ◦ Common sentence errors as sentence fragments,
      comma splices, and run-on(fused) sentences
      should be avoided
   Sentence Structure and Length – natural word
    order, simple sentence structure and fairly
    short sentences
Guide to Technical Writing
1.  Accuracy – tactful in the recording of data, statement or
    calculating mathematical figures . A writer must always aim to
    be understood.
2.  Brevity – enhance understanding on the main purpose of the
    report, having a brief report.
3.  Confidence – to be decisive or sure of what he is writing about.
4.  Dignity – development the ring of authority, this is one of the
    ethical standards. See to it that all grammatical constructions
    must be complete, ideas well organized, simplified
    , summarized and expressed in straightforward manner.
5.  Emphasis- stressing the major points and subordinating them.
6.  Facility – makes report easy to read and understand. It depends
    on pacing, sequence, arrangement and continuity.
7.  Grammatical Correctness – application of grammatical rules.
8. Honesty – acknowledge borrowed statements.
9. Illustration – employ illustration to concretize
  either thoughts or ideas.
10. Judgment – quality the information gathered
  and collected by considering its
  ampleness, relevance, simplicity and
  collaboration with the rest of the data.
11. Knowledge – limited for a mere collection of
  data or information because it involves
  analysis, interpretation and formulation of
  conclusion.
12. Logic – process of showing the relations
  among groups of things and classes of groups.
13. Mechanical Neatness – appearance of the
  report, perfect in shape.
14. Normal Procedure – follow acceptable
  arrangement of the different parts of a report.
15. Objectivity – third person point of view is preferred.
16. Planning – basic step, gives purpose and direction to
  what he has to write.
17. Qualification – chose statements that have direct
  relationship to the topic being discussed.
18. Revision – more than checking spelling, punctuation
  marks, spacing and margins, it cater to the diction,
  organization of ideas and subject fully treated or not.
19. Straight Sentences – sentences must be limited to only
  one idea or two closely related ideas.
20. Thoroughness – writer must treat well his subject matter
  and objectives are realized.
21. Unity – every idea should have correlation to the main
  topic.
22. Viewpoint – written from a certain viewpoint of a writer.
23. Word Choice – employ fitted words to the reader’s
  ability and background.
   Definition
    ◦ Informal definition- use a familiar word or phrases for
      an unfamiliar word or phrase
    ◦ Formal Sentence Definition – conists of three parts:
      word, the class and the differentiate
    ◦ Expanded Definition – amplify a definition by a general
      discusssion of an object, process or concept
      Explanation of use or function (ex: fork, amplify by adding
       the function)
      Description of parts
      Comparison and contrast
      Origin of the word
      Giving Examples
      Negation
      Basic Operating Principles
   Decription of a Mechanism – simply and consist
    of three kinds of information: 1) what it is, 2)
    what its purpose is, and 3) what it looks like.
    ◦ Part-by-part description –after listing down the principal
      parts of a mechanism, the detailed description follows:
      Focused on the aspects. (shape, size, relationship to
      other parts, methods of attachment, and material and
      finish)
   Description of a Process (organizational pattern)-
    using a time sequence to show how something
    occurs or how to perform a certain task. The
    process can be natural or mechanical.
    ex: taking a sunbath, new technology for organic
    wastewater
   Classification and Partition
    ◦ Classification-the orderly, systematic arrangement
      of related things following a governing principle or
      basis. Initial step: brings together related items, its
      froms groups from individual items. (ex: genus and
      species)
    ◦ Partition or division- breaks down a unit into its
      component parts. (ex: a house can be divided into
      its parts:
      foundation, floors, walls, ceiling, roof, etc.)
   Interpretation – the art of establishing a
    meaningful pattern of relationships among a
    group of facts
    ◦ Statement of the Problem – the first task is to state
      what the writer wanted to find out when he began
      the work
◦ Background
◦ How the evidence was obatined –the reliability of
  interpretation is dependent on how data were
  obatained. The Method of Gathering Data or
  Information is explained.
◦ Presentation of Data (Results and Discussion) –
  introduce the mass of data without cluttering it up
  and withou burying his discussion with raw data.
  Tables and graphs are vivid ways of presenting
  information. They show clearly how facts relate to
  one another. The text point out teh significant
  relationships revealed by the table or chart.
Outputs or End Products of Technical Writing
1. Abstract – summarized form or a resume of any
   longer piece of writing.
2. Brochure – a pamphlet or printed information
   material given to a customer in order to convince or
   persuade him to take an action on the company's
   services.
3. Business Letter – written communication used to
   transact business which cannot be conveniently
   conducted orally.
4. Contract – formal arrangement made between two or
   more persons, organizations or parties to do
   something on mutually agreed terms.
5. Feasibility Report – intended to examine the
   advantages and disadvantages of a certain project
   for determining the possibility of going into it.
6. Graphic Aids – pictures, graphs, diagrams, and
  other printed materials used in illustrating
  important details in a report.
7. Instructional Manual – describes the procedures
  on how to install, maintain and operate an
  equipment or gadget.
8. Memorandum – written communication
  circulated within the company and its branches
  which is used to disseminate a message of
  information.
9. Monograph – textbook treatment that requires a
  full illustration a thorough documentation.
10. Policy – course of action adopted or pursued by
  an individual, party business and industry.
11. Printed Action Memo – this prepared form
 requires only a checkmark in an appropriate
 square to indicate its message.
12. Proposal – merely suggests an activity or
 project to be pursued for a change or an
 improvement.
13. Specification – contains detailed information
 about performance courses, materials for
 construction needed, theory of operations,
 sample calculations, tables and operating data or
 information.
14. Technical Report – provides useful information
 about a complete program of work, for reference
 and permanent record.
15. Article for Technical jargon – information
 published in a journal reporting an achievement
 or discussing a certain problem.
1.   Upward communication ( to supervisors) – usually
     addressed to mangers and supervisors who are
     often busy.
2.   Lateral communication ( to peers) – addressed to
     peers who may share the writer’s expertise in a field.
3.   Downward communication ( to subordinates) –
     addressed to employees and technicians who are
     most concerned with how to increase productivity
     and their incomes.
4.   Outward communication (to customers, public
     interest groups, stockholders, the government and
     others) – goes outside the company and so the
     techniques of upward communication is used.
1.   A good memo passes between
     departments, between individuals in different
     departments, between management and staff, and
     others.
2.   Most firms provide printed forms and restrict and
     restrict inter-office correspondence to one subject
     only in order to encourage conciseness and clarity
     and to facilitate filling and reference.
3.   Should always be courteous, complete and direct to
     the point (tone).
4.   The length varies. Some memos such as those
     announcing a shortened work , may be only a
     sentence or two in length. Others such as those
     announcing a change in policy may be several pages
     long. Whatever their length, memos should always
     be clear and direct to the point.
Main parts of the Inter-office Memo
1. Heading- printed on the top of the top. It includes
   the name of the company, date, sender, receiver and
   subject.
   Note: Memo To is used only when the writer is
   addressing to his subordinates or an individual or a
   group of people who have lower positions than him.
   While Memo For is used when the writer is
   addressing to his superior or someone who has a
   higher position than him.
2. Subject- brief statement about the content of the
   message.
3. Message - includes the following:
   a. statement why the memorandum is written
   b. a detailed information
   c. suggestions for future action
Estoque and Sons Co.
               Inter-Office Memo

      TO: Mr. Robert Cads
  FROM: Pat Estoque
SUBJECT: NEW PRICE LIST

   On June 3, 2009, our new price list goes in effect.
Copies should be in the hands of the salesmen before
the end of the week and in the hands of the dealers by
June 30. Copies can be obtained from my secretary.

  For your information.

                             (SGD) Pat Estoque
                             Product Manager
INTER-OFFICE MEMO

  From the Desk of Jeffery Gwapo

     TO: Miss Evelyn Ganda
SUBJECT: July 12 Holiday

   Since July 12 – this year falls on a Sunday, the
office will be closed on Monday, July 13, to allow a
full holiday weekend.

  For your guidance.

                            Jefferey Gwapo
                            HRD Officer
ROXAS HOUSE OF FASHION

                                          FROM: Cristy Rey
       TO: Miss Evelyn Go
           Supervisor
           Sales Department

 SUBJECT: Advertising Campaign

    This weekend, our special advertising campaign on our new LA
ROXAS Fashion Magazine will begin. This will be opened with full
pages in the magazine supplements of Metropolitan papers. Most
of the advertisements will carry keyed coupon. Your department
should be prepared for the special load of mail that will com in.
just a reminder.


                                          (SGD)Carlos Gracia
INTER-OFFICE MEMO

10 May 2009

     FOR: Jose A. Reyes, President
  FROM: Cynthia So
SUBJECT: Distribution of Mid-year Bonus

    This is in reference with the minutes taken during the meeting
of the Accounting Department last April 30, 2009. It was agreed
that the Mid-year bonus which is usually given in June, should be
distributed earlier.. The main reason for this is that most of our
employees and staff need money for the tuition fees of their
children.

   For your information.

Cynthia So
Accounting Department
   Progress Report
   Annual Report
    ◦ Project Report
    ◦ Letter Report
   Analytical Report
   Feasibility Study
   Proposals
   Position Paper
- Aims at presenting “information about the
  work done on a particular project at a
  particular period of time.”
 The Transitional Introduction
-    Relates the present report to a previous
  one as background info. States the nature
  and scope of the subject matter and perhaps
  a brief summary as well as recommendation.
 The Body of the Report
- Presentation of the mass of information
  maybe chronological or logical
- Figures are needed to support a narration or
  facts; hence, the need for tables
 The Conclusion
- Gives a more detained form and in a manner
  that will spur action
- Ending is a “prophetic” conclusion (it is
  forward looking, the reader is made to
  anticipate, for example, the completion of the
  project)
-Or Executive Reports are made on a yearly
 basis to show the performance of a company
 at the end of the period.
- Contains 1) company profile, 2) financial
 highlights,      3) the president’s report, 4)
 Board of Directors and Officers and 5)
 Auditor’s Report.
-Progress, annual and project reports give
 information; hence, they are classified as
 informational reports.
- Some reports, are classified as analytical
 reports, they include assessment, evaluation
 or feasibilty study. Projects completed are
 usually assessed or evaluated. A project to
 be undertaken is the subject of a feasibility
 study.
-   Is made to determine whether or not a project is
    likely to succeed, or not will be economically
    viable.
-   It comprises: 1)the plan, 2) the cost, 3) source of
    funding, 4) the manpower/personnel
    requirements, 5) the market, and 6) profitability.

1. Plan – the project, inclduing the rationale, has to
  be described in detail. A sketch should
  accompanyy the description if necessary. It
  answer the questions: what, why and how.
  Includes a time-frame-the appropriate time
  neeeded to complete the project.
2. The Cost – estimated cost of the equipment
  and facilities entails a canvassing of the
  market. What models are available and
  where? Are they second hand or brand new?
3. Source of Funding – if there is a provision in
  the school or company budget, the approval
  of the project is 50 % sure.
- If there is no allocation for the project, or if
  the allocation is not sufficient, is there a
  possibility of getting loans from banks? How
  much is the interest? Would the income from
  the project be able to pay amortization on the
  loans when they are due?
- Other source of funding is grants from
  funding agencies.
- Another is fund drives, usually by church and
  charitabel organizations.
4. Manpower or personnel
- How many persons are needed for the
  project?
- What are their job titles and job description?
- What salary is recommended for each?
- A time table for the recruitment of personnel
  is advisable and helpful.
5. The Market- to whom will the commercial
 venture cater? Will there be enough clients or
 customers? This part should be supported
 with a survey. The viability of the project
 rests primarily on the stability of the market.
6. Profitability – the acceptability of the project
 will depend or not it is profitable to be
 undertaken. Economic profitability will call for
 a certain amount of return (10 to 20%) on
 investment. If its commercial, there is a need
 to discuss how the project will benefit a
 community or a specific group of people.
I.     Introduction
II.    Marketing Study
III.   Technical Study
IV.    Financial Study
V.     Socio-Economic Study
VI.    Conclusion
- Written offer to solve a technical problem in a
  particular way, under a specific plan of
  management, for a certain sum of money
- The solution offered is discussed in detail,
  supported by designs or plans with alternative
  plans or designs is known as technical proposals
- The management explains to the prospective
  client the way a project is to be carried out, teh
  pserons wjo will direct it, and the time schedule
  for the different phases of the project is called
  management proposal.
   Bear in mind that “the objecive of a proposal
    is to communicate clearly the facts about a
    proposed technical design or program plan.
   Convince that his design or plan is superior
    to those submitted by competition.
   Accdg. To John A. Walter (Univ. Of Texas) – a
    good proposal consist of : preliminary study,
    drafting a plan or outline, writing a rough
    draft and planning illustrations and lay-out
    and review and revision.
- Intended to prove a point, to justify a position.
- Intended to persuade the reader or the person to
  whom it is addressed or directed.
- Aims at establishing a point or a position in the
  form of an active disagreement with a known
  argument, refutation of an anticipated
  argument, a presentation of both of an issue with
  a conclusion following one side.
- Its is supported through facts, reference to
  authority, both printed and unprinted, and
  reasoning.
   Permanent Record
   Written Contract
   Public Relations Material
Major parts
1. Heading
2. Dateline
3. Inside Address
4. Salutation
5. Body/text
6. Complimentary Close
7. Signature
8. Reference Initials
Optional Parts
1. Attention Line
2. Subject Line
3. Enclosure Notation
4. Carbon Copy Notation
5. Blind Copy Notation
6. Postscript
   Heading or Letterhead –place and date of the
    message, contains company name, logo, office,
    email address, phone, fax and mobile numbers.
   Dateline –typed under the letterhead, accepted
    formats: July 4, 2009 or 4 July 2009
   Inside Adress – typed below dateline, contains
    name of the receiver, his position/title/company
    division or dept., mailing address.
    ◦ If the gender of the person can not be ascertained, use
      the single letter M (Ex. M. Loiuse R. Ramos)
◦ Observe the fff abbrevaited titles:
        Mr.         For a man
        Messrs.            For more than one man
        Mrs.        For a married woman
        Mmes.       For more than one woman
        Ms.         For a married or single woman
   Salutation –greetings signal the beginning of
    the letter. Typed two lines below the inside
    address.
   Body- message of the letter. Typed single or
    double. Double-space is used between
    paragraphs.
   Complimentary Close-typed double space
    below the body.
◦ Formal: Yours truly, Truly yours, Yours very truly
    ◦ Informal: Sincerely, Sincerely yours, Yours sincerely
    ◦ Personal/Friendly: Cordially, Yours cordially, Cordially
      yours
   Signature-typed name of the writer keyed on the
    fourth line below the complimentary close. May
    include writer’s position which follows the typed
    name, separated from it with a comma, or may
    be keyed on the next line.
    ◦ Elizabeth B. Keys, Manager     Elizabeth B. Keys
      St. Joseph Drug Store           Manager
                                     St. Joseph Drugstore
   Reference Initials –also known as stenographic
    reference, refer to the sender of the letter or the
    typist. Sender’s or typist’s initials typed in
    capital letters followed by a colon or slash: (ex:
    MM: fr . or MM/fr.
   Attention Line - - assures the writer that his
    letter will reach a particular person he really has
    in mind. Typed tw spaces below the inside
    adress and maybe centered or left margin.
   Subject Line – summarizes the topic of the letter
    in a few words. Centered two lines below the
    salutation.
______________________
______________________
______________________




                         Attention: Mr. Ben E. Aurelien

Dear Sir:

                         Subject: Collection of Past Dues
   Enclosure Notation – used as reference check by
    both the recipient and the sender to make sure
    everything included in the letter is actually sent.
    Use the word “Enclosure” or “Encl”
    Al: fr
    Encl: SM Credit Card
   Carbon Copy Notation- if the reader to know
    who else is receiving a copy of the letter, type
    “Copy to,” or “CC” then add the naem or names of
    the other recepients. Some companies use
    Cf(Copy Furnished) instead of CC.
    Al/fr
    Cc: Mrs. Lourdes C. Sales
Physical Appearance of a Business Letter
1. Stationery- unruled, firm-textured
   paper, standard size is 8.5 in. by 11 in.
2. Picture Format Guide- position your
   message in order to make the margin frame
   even. Side and bottom should be the same.
3. Envelope Address- letter envelope should
   indicate the following info.:
  a.   Name of the individual
  b.   Department or division
  c.   Company name
  d.   Street address with number, suite number, flo0r
       number or apartment number.
1.   Full Block
2.   Modified Block
3.   Semi-block
4.   Simplified Style
   Full Block
_______________
_______________
_______________

(2 spaces)
____________________
(3 to 4 spaces)
________________________
________________________
________________________
(2 spaces)
_________________
(2 spaces)

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
(2 spaces)

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________.
(2 spaces)

Sincerely,

(4 spaces)
Jose dela Cruz
Jose dela Cruz

(2 spaces)
MA: Fr.
   Modified Block

                                                              _______________
                                                              _______________
                                                              _______________
                                                                                                              (2 spaces)
                                                                                              ____________________
(2 spaces)
________________________
________________________
________________________
(2 spaces)
_________________
(2 spaces)

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
(2 spaces)

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________.
(2 spaces)

                                                                                                              Sincerely,

                                                                                                              (4 spaces)
                                                                                                              Jose dela Cruz
                                                                                                              Jose dela Cruz



(2 spaces)
MA: Fr.
   Semi- Block

                                                              _______________
                                                              _______________
                                                              _______________
                                                                                                              (2 spaces)
                                                                                              ____________________
(2 spaces)
________________________
________________________
________________________
(2 spaces)
_________________
(2 spaces)

     _____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
(2 spaces)

     _____________________________________________________________________________________________________
_____________________________________________________________________________________________________.
(2 spaces)

                                                                                                              Sincerely,

                                                                                                              (4 spaces)
                                                                                                              Jose dela Cruz
                                                                                                              Jose dela Cruz



(2 spaces)
MA: Fr.
   Simplified Style

                                                       _______________
                                                       _______________
                                                       _______________
(6 spaces)
____________________
(4 spaces)
________________________
________________________
________________________
(3 spaces)
_________________
(3 spaces)

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
_____________________________________________________________________________________________________
(2 spaces)

_____________________________________________________________________________________________________
_____________________________________________________________________________________________________.
(2 spaces)



(5 spaces)
Jose dela Cruz
Jose dela Cruz

(2 spaces)
MA: Fr.
Selected Kinds of Business Letters
1.   LETTER OF APPLICATION
2.   RESUME
3.   LETTER OF ADJUSTMENT
4.   LETTER OF INQUIRY/REQUEST/CLAIM
5.   LETTER OF ORDER, REMITTANCE AND
     ACKNOWLEDGEMENT
6.   SALES LETTER
7.   LETTER OF CONGRATULATORY/ GRATITUDE
     & APPRECIATION/INVITATION/SYMPATHY
8.   LETTER OF RESIGNATION
   Adjustment Letter- reply to a complaint (claim
    letter)
    Content: 1. Appreciation for the customer’s
    thoughtfulness in writing; or agreement to the
    writer’s comment as expressed in the complaint.
    (Orientation), 2. Explanation of the cause of the
    mistake (Information), 3. Statement of what is to
    be done with the complaint(Action), 4. Attempt at
    keeping the customer’s goodwill.
   Application Letter
   Resume
   Letter of Inquiry – inquiries about products
    manufactured or service rendered. They may
    ask about persons, or money matters, too.
    Follow the strategy below:
    ◦ His reason for the request or the questions he
      seeks to be answered (Orientation)
    ◦ The actual questions seeking for answers or the
      request itself (Information)
    ◦ The action he would like the reader to take (Action)
   Letter of Request – uses the same strategy as that of
    the letter of inquiry
   Claim Letter – actually a complaint letter. Sent when
    customer disssatisfaction with a product, service or
    policy exists.
    Take note of the ff:
    1. State the reason for writing the letter (orientation).
    2. Tell what is wrong with the merchandise or service
    rendered. State in positive language the
    inconvenience experienced on account of the error
    (information).
    3. Indicate what you would like the manager to do
    about the complaint (action).
    4. Express belief in the reader’s sense of fair play.
    This serves as a buffer(refers to sentences that can
    ease the strain between the sender and the receiver
    of the letter).
   Letter of Order
    ◦ Description of merchandise- name of the
      product, quantity, price per piece/unit, size, color
      or any other detail that distinguishes it from others.
    ◦ Shipment of goods ordered (where, how, when)-
      complete name and address of the buyer, how
      goods are to be sent, date goods are to be
      delivered.
    ◦ Payment of goods ordered-manager’s
      check, personal check, postal money
      order, C.O.D., charge account or credit card.
    ◦ Special instructions, if any.
   Letter of Remittance – payments made by
    mail should be accompanied by a short letter.
    Contains the ff:
    ◦ What is the remittance for? Give the particulars
      about the shipment being paid for.
    ◦ The amount being remitted should be written in
      words and in figures.
    ◦ If remittace is by check, managers check or postal
      money order, give particulars like issuing
      bank, check number or PMO number.
   Letter of Acknowledgement –
    acknowledgement of orders and remittances
    are generally done with the use of form
    letters.
   Selling a poduct through letters
   Strong beginning may be in a form of
    question; a news item about an anniversary
    sale, a clearance sale, a midnight sale, a
    slogan, an epigram and a maxim, an amusing
    anecdote, a striking parallel or the use of
    famous names.
   Just like an application letter, it should catch
    the attention of the reader, create desire and
    interest, convince the reader/customer and
    induce him to act.
   Congratulatory Letter –occasions like opening a new
    businesss, receiving an award, remarkable
    performance, family events like graduation and birth
    of a child, etc.
   Letter of Gratitude/Appreciation- thank you letters
    for one-time kindness or for favors extended over a
    period of time.
   Letter of Invitation- may or may not require
    persuasion. News announcement and info about
    significant events calling for a celebration do not
    require persuasion. Letter of invitation expressing
    persuasion require the inclusion of the 5 W’s
    (who, why, where, when, how) and other details that
    the readers will need to appreciate).
   Letter of Sympathy –those who suffered from
    may be comforted by messages of sympathy
    from business associates as well as from
    personal friends.
   Composing the Materials for the Research
    Report
   Expository Type of Writing
   Rules for Effective Writing of the Research
    Report
   Writing, Revising, Editing for Proper
    Documentation and Finalizing the Report
   Footnotes
   Bibliography
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Technical Writing

  • 1. Maria Martha Manette A. Madrid, Ed.D. Professor Panpacific University North Philippines Urdaneta City, Pangasinan, Philippines martzmonette@yahoo.com
  • 2. 1. Explains and discusses a subject matter in a factual and in a straightforward style. 2. Characterized by certain formal elements such as its scientific and technical vocabulary, its use of graphic aids, and its use of conventional report form. 3. Characterized by the maintenance of attitude of impartiality and objectivity by extreme care to convey information accurately and concretely by the absence of any attempt to arouse emotion. 4. There is a relatively high concentration of certain complex and important writing techniques-in- particular definition, description of mechanism, description of process, classification and interpretation.
  • 3. Gives information that leads to the accomplishment of specific tasks and in the making of needed decisions. Ex: information on what to do during an earthquake, how to use saftey devices to avoid fire and burns  Analyzes events and their implications, the failure of certain systems as educational, socio- economic, political, etc., and the needed changes. Ex: how to save the dying rivers of the country, in particular, the Pasig River  Persuades and influences decision by showing how a business or an industry suceeds because of just and fair treatment of labor, how the educational system can be improved through the implementation of the recommendations of the Educational Commission.
  • 4. Fundamental Characteristics (Conway, 1987) 1. Concrete Language - Use of concrete word than of an abstract one 2. Denotative Language - Utilization of the dictionary or lexical meaning of a word 3. Objectivity - An impartial, impersonal or unemotional weighing of evidence of information 4. Targeted or Defined Audience - Defining the audience helps the writer know what to write and how to write it 5. Style - Adopts a different style from a literary writing, must be economical , clear, concise and concrete 6. Common Format - Adhere to the practice of using standard layouts or formats
  • 5. Is a writer’s way of writing, a manner by which he expresses his thoughts and feelings in language.  How the material is written.  The way by which information is carried across to the reader. Ex. a) Time flies b) Time is infinite movement without one moment of rest.
  • 6. Analyses: a) Simple, but emotional, a little sentimental. It avoids the word “died” and substitutes a softer, gentler, less unpleasant expression. b) Is a plain, brief statement in which the writer’s feelings are not directly indicated.
  • 7. Clarity- the single most importnat aspect of good technical writing. It enables the readers to understand what the information means to convey. Readers need facts, not hazy or imprecise terms, to make decisions and accomplish tasks. ◦ Use of specific and concrete words ◦ Appropriate verbs (use action verb and active voice of the verb)
  • 8.  Conciseness –means every word counts, is very important, it saves time and increases the forcefulness of writing. Ex: Please repeat the sentence again. (5 words) Please repeat the sentence. (4 words) Preferred Not Preferred Preferred Not Preferred Begin initiate before prior to Pay compensation about with reference to Fire conflagration consider give consideration to True veracious conflicts comes in conflict with Wordy verbose operates is in operation Total aggregate now/currentlyat this point in time Question interrogate because/since in view of the fact that Find out ascertain despite in spite of Try endeavor
  • 9. Overworked words: Appropriate ( fitting, suitable) Assist ( help) Cognizant Authority (proper authority) Consider(think) Discontinue(stop) Endeavor (try) Investigate(study) Subsequent to (later, after) Transmit (send)
  • 10. Coherence – the smooth flow of ideas and data - transitional words prepare readers for the next point or a change in direction To indicate Time To Add To Contrast Finally In addition However Before Furthermore On the other hand After Also But Soon Wherever In Contrast
  • 11. To Compare To Indicate Space Similarly Beyond In the same way Behind In comparison Forward In the same manner In Front of To indicate Cause To Conclude Because On the whole For that reason To summarize Since In conclusion Due to the fact that In summary
  • 12. Conventions of Standard English ◦ Common sentence errors as sentence fragments, comma splices, and run-on(fused) sentences should be avoided  Sentence Structure and Length – natural word order, simple sentence structure and fairly short sentences
  • 13. Guide to Technical Writing 1. Accuracy – tactful in the recording of data, statement or calculating mathematical figures . A writer must always aim to be understood. 2. Brevity – enhance understanding on the main purpose of the report, having a brief report. 3. Confidence – to be decisive or sure of what he is writing about. 4. Dignity – development the ring of authority, this is one of the ethical standards. See to it that all grammatical constructions must be complete, ideas well organized, simplified , summarized and expressed in straightforward manner. 5. Emphasis- stressing the major points and subordinating them. 6. Facility – makes report easy to read and understand. It depends on pacing, sequence, arrangement and continuity. 7. Grammatical Correctness – application of grammatical rules.
  • 14. 8. Honesty – acknowledge borrowed statements. 9. Illustration – employ illustration to concretize either thoughts or ideas. 10. Judgment – quality the information gathered and collected by considering its ampleness, relevance, simplicity and collaboration with the rest of the data. 11. Knowledge – limited for a mere collection of data or information because it involves analysis, interpretation and formulation of conclusion. 12. Logic – process of showing the relations among groups of things and classes of groups. 13. Mechanical Neatness – appearance of the report, perfect in shape. 14. Normal Procedure – follow acceptable arrangement of the different parts of a report.
  • 15. 15. Objectivity – third person point of view is preferred. 16. Planning – basic step, gives purpose and direction to what he has to write. 17. Qualification – chose statements that have direct relationship to the topic being discussed. 18. Revision – more than checking spelling, punctuation marks, spacing and margins, it cater to the diction, organization of ideas and subject fully treated or not. 19. Straight Sentences – sentences must be limited to only one idea or two closely related ideas. 20. Thoroughness – writer must treat well his subject matter and objectives are realized. 21. Unity – every idea should have correlation to the main topic. 22. Viewpoint – written from a certain viewpoint of a writer. 23. Word Choice – employ fitted words to the reader’s ability and background.
  • 16. Definition ◦ Informal definition- use a familiar word or phrases for an unfamiliar word or phrase ◦ Formal Sentence Definition – conists of three parts: word, the class and the differentiate ◦ Expanded Definition – amplify a definition by a general discusssion of an object, process or concept  Explanation of use or function (ex: fork, amplify by adding the function)  Description of parts  Comparison and contrast  Origin of the word  Giving Examples  Negation  Basic Operating Principles
  • 17. Decription of a Mechanism – simply and consist of three kinds of information: 1) what it is, 2) what its purpose is, and 3) what it looks like. ◦ Part-by-part description –after listing down the principal parts of a mechanism, the detailed description follows: Focused on the aspects. (shape, size, relationship to other parts, methods of attachment, and material and finish)  Description of a Process (organizational pattern)- using a time sequence to show how something occurs or how to perform a certain task. The process can be natural or mechanical. ex: taking a sunbath, new technology for organic wastewater
  • 18. Classification and Partition ◦ Classification-the orderly, systematic arrangement of related things following a governing principle or basis. Initial step: brings together related items, its froms groups from individual items. (ex: genus and species) ◦ Partition or division- breaks down a unit into its component parts. (ex: a house can be divided into its parts: foundation, floors, walls, ceiling, roof, etc.)  Interpretation – the art of establishing a meaningful pattern of relationships among a group of facts ◦ Statement of the Problem – the first task is to state what the writer wanted to find out when he began the work
  • 19. ◦ Background ◦ How the evidence was obatined –the reliability of interpretation is dependent on how data were obatained. The Method of Gathering Data or Information is explained. ◦ Presentation of Data (Results and Discussion) – introduce the mass of data without cluttering it up and withou burying his discussion with raw data. Tables and graphs are vivid ways of presenting information. They show clearly how facts relate to one another. The text point out teh significant relationships revealed by the table or chart.
  • 20. Outputs or End Products of Technical Writing 1. Abstract – summarized form or a resume of any longer piece of writing. 2. Brochure – a pamphlet or printed information material given to a customer in order to convince or persuade him to take an action on the company's services. 3. Business Letter – written communication used to transact business which cannot be conveniently conducted orally. 4. Contract – formal arrangement made between two or more persons, organizations or parties to do something on mutually agreed terms. 5. Feasibility Report – intended to examine the advantages and disadvantages of a certain project for determining the possibility of going into it.
  • 21. 6. Graphic Aids – pictures, graphs, diagrams, and other printed materials used in illustrating important details in a report. 7. Instructional Manual – describes the procedures on how to install, maintain and operate an equipment or gadget. 8. Memorandum – written communication circulated within the company and its branches which is used to disseminate a message of information. 9. Monograph – textbook treatment that requires a full illustration a thorough documentation. 10. Policy – course of action adopted or pursued by an individual, party business and industry.
  • 22. 11. Printed Action Memo – this prepared form requires only a checkmark in an appropriate square to indicate its message. 12. Proposal – merely suggests an activity or project to be pursued for a change or an improvement. 13. Specification – contains detailed information about performance courses, materials for construction needed, theory of operations, sample calculations, tables and operating data or information. 14. Technical Report – provides useful information about a complete program of work, for reference and permanent record. 15. Article for Technical jargon – information published in a journal reporting an achievement or discussing a certain problem.
  • 23. 1. Upward communication ( to supervisors) – usually addressed to mangers and supervisors who are often busy. 2. Lateral communication ( to peers) – addressed to peers who may share the writer’s expertise in a field. 3. Downward communication ( to subordinates) – addressed to employees and technicians who are most concerned with how to increase productivity and their incomes. 4. Outward communication (to customers, public interest groups, stockholders, the government and others) – goes outside the company and so the techniques of upward communication is used.
  • 24. 1. A good memo passes between departments, between individuals in different departments, between management and staff, and others. 2. Most firms provide printed forms and restrict and restrict inter-office correspondence to one subject only in order to encourage conciseness and clarity and to facilitate filling and reference. 3. Should always be courteous, complete and direct to the point (tone). 4. The length varies. Some memos such as those announcing a shortened work , may be only a sentence or two in length. Others such as those announcing a change in policy may be several pages long. Whatever their length, memos should always be clear and direct to the point.
  • 25. Main parts of the Inter-office Memo 1. Heading- printed on the top of the top. It includes the name of the company, date, sender, receiver and subject. Note: Memo To is used only when the writer is addressing to his subordinates or an individual or a group of people who have lower positions than him. While Memo For is used when the writer is addressing to his superior or someone who has a higher position than him. 2. Subject- brief statement about the content of the message. 3. Message - includes the following: a. statement why the memorandum is written b. a detailed information c. suggestions for future action
  • 26. Estoque and Sons Co. Inter-Office Memo TO: Mr. Robert Cads FROM: Pat Estoque SUBJECT: NEW PRICE LIST On June 3, 2009, our new price list goes in effect. Copies should be in the hands of the salesmen before the end of the week and in the hands of the dealers by June 30. Copies can be obtained from my secretary. For your information. (SGD) Pat Estoque Product Manager
  • 27. INTER-OFFICE MEMO From the Desk of Jeffery Gwapo TO: Miss Evelyn Ganda SUBJECT: July 12 Holiday Since July 12 – this year falls on a Sunday, the office will be closed on Monday, July 13, to allow a full holiday weekend. For your guidance. Jefferey Gwapo HRD Officer
  • 28. ROXAS HOUSE OF FASHION FROM: Cristy Rey TO: Miss Evelyn Go Supervisor Sales Department SUBJECT: Advertising Campaign This weekend, our special advertising campaign on our new LA ROXAS Fashion Magazine will begin. This will be opened with full pages in the magazine supplements of Metropolitan papers. Most of the advertisements will carry keyed coupon. Your department should be prepared for the special load of mail that will com in. just a reminder. (SGD)Carlos Gracia
  • 29. INTER-OFFICE MEMO 10 May 2009 FOR: Jose A. Reyes, President FROM: Cynthia So SUBJECT: Distribution of Mid-year Bonus This is in reference with the minutes taken during the meeting of the Accounting Department last April 30, 2009. It was agreed that the Mid-year bonus which is usually given in June, should be distributed earlier.. The main reason for this is that most of our employees and staff need money for the tuition fees of their children. For your information. Cynthia So Accounting Department
  • 30. Progress Report  Annual Report ◦ Project Report ◦ Letter Report  Analytical Report  Feasibility Study  Proposals  Position Paper
  • 31. - Aims at presenting “information about the work done on a particular project at a particular period of time.”  The Transitional Introduction - Relates the present report to a previous one as background info. States the nature and scope of the subject matter and perhaps a brief summary as well as recommendation.  The Body of the Report - Presentation of the mass of information maybe chronological or logical
  • 32. - Figures are needed to support a narration or facts; hence, the need for tables  The Conclusion - Gives a more detained form and in a manner that will spur action - Ending is a “prophetic” conclusion (it is forward looking, the reader is made to anticipate, for example, the completion of the project)
  • 33. -Or Executive Reports are made on a yearly basis to show the performance of a company at the end of the period. - Contains 1) company profile, 2) financial highlights, 3) the president’s report, 4) Board of Directors and Officers and 5) Auditor’s Report.
  • 34. -Progress, annual and project reports give information; hence, they are classified as informational reports. - Some reports, are classified as analytical reports, they include assessment, evaluation or feasibilty study. Projects completed are usually assessed or evaluated. A project to be undertaken is the subject of a feasibility study.
  • 35. - Is made to determine whether or not a project is likely to succeed, or not will be economically viable. - It comprises: 1)the plan, 2) the cost, 3) source of funding, 4) the manpower/personnel requirements, 5) the market, and 6) profitability. 1. Plan – the project, inclduing the rationale, has to be described in detail. A sketch should accompanyy the description if necessary. It answer the questions: what, why and how. Includes a time-frame-the appropriate time neeeded to complete the project.
  • 36. 2. The Cost – estimated cost of the equipment and facilities entails a canvassing of the market. What models are available and where? Are they second hand or brand new? 3. Source of Funding – if there is a provision in the school or company budget, the approval of the project is 50 % sure. - If there is no allocation for the project, or if the allocation is not sufficient, is there a possibility of getting loans from banks? How much is the interest? Would the income from the project be able to pay amortization on the loans when they are due?
  • 37. - Other source of funding is grants from funding agencies. - Another is fund drives, usually by church and charitabel organizations. 4. Manpower or personnel - How many persons are needed for the project? - What are their job titles and job description? - What salary is recommended for each? - A time table for the recruitment of personnel is advisable and helpful.
  • 38. 5. The Market- to whom will the commercial venture cater? Will there be enough clients or customers? This part should be supported with a survey. The viability of the project rests primarily on the stability of the market. 6. Profitability – the acceptability of the project will depend or not it is profitable to be undertaken. Economic profitability will call for a certain amount of return (10 to 20%) on investment. If its commercial, there is a need to discuss how the project will benefit a community or a specific group of people.
  • 39. I. Introduction II. Marketing Study III. Technical Study IV. Financial Study V. Socio-Economic Study VI. Conclusion
  • 40. - Written offer to solve a technical problem in a particular way, under a specific plan of management, for a certain sum of money - The solution offered is discussed in detail, supported by designs or plans with alternative plans or designs is known as technical proposals - The management explains to the prospective client the way a project is to be carried out, teh pserons wjo will direct it, and the time schedule for the different phases of the project is called management proposal.
  • 41. Bear in mind that “the objecive of a proposal is to communicate clearly the facts about a proposed technical design or program plan.  Convince that his design or plan is superior to those submitted by competition.  Accdg. To John A. Walter (Univ. Of Texas) – a good proposal consist of : preliminary study, drafting a plan or outline, writing a rough draft and planning illustrations and lay-out and review and revision.
  • 42. - Intended to prove a point, to justify a position. - Intended to persuade the reader or the person to whom it is addressed or directed. - Aims at establishing a point or a position in the form of an active disagreement with a known argument, refutation of an anticipated argument, a presentation of both of an issue with a conclusion following one side. - Its is supported through facts, reference to authority, both printed and unprinted, and reasoning.
  • 43. Permanent Record  Written Contract  Public Relations Material
  • 44. Major parts 1. Heading 2. Dateline 3. Inside Address 4. Salutation 5. Body/text 6. Complimentary Close 7. Signature 8. Reference Initials
  • 45. Optional Parts 1. Attention Line 2. Subject Line 3. Enclosure Notation 4. Carbon Copy Notation 5. Blind Copy Notation 6. Postscript
  • 46. Heading or Letterhead –place and date of the message, contains company name, logo, office, email address, phone, fax and mobile numbers.  Dateline –typed under the letterhead, accepted formats: July 4, 2009 or 4 July 2009  Inside Adress – typed below dateline, contains name of the receiver, his position/title/company division or dept., mailing address. ◦ If the gender of the person can not be ascertained, use the single letter M (Ex. M. Loiuse R. Ramos)
  • 47. ◦ Observe the fff abbrevaited titles:  Mr. For a man  Messrs. For more than one man  Mrs. For a married woman  Mmes. For more than one woman  Ms. For a married or single woman  Salutation –greetings signal the beginning of the letter. Typed two lines below the inside address.  Body- message of the letter. Typed single or double. Double-space is used between paragraphs.  Complimentary Close-typed double space below the body.
  • 48. ◦ Formal: Yours truly, Truly yours, Yours very truly ◦ Informal: Sincerely, Sincerely yours, Yours sincerely ◦ Personal/Friendly: Cordially, Yours cordially, Cordially yours  Signature-typed name of the writer keyed on the fourth line below the complimentary close. May include writer’s position which follows the typed name, separated from it with a comma, or may be keyed on the next line. ◦ Elizabeth B. Keys, Manager Elizabeth B. Keys St. Joseph Drug Store Manager St. Joseph Drugstore  Reference Initials –also known as stenographic reference, refer to the sender of the letter or the typist. Sender’s or typist’s initials typed in capital letters followed by a colon or slash: (ex: MM: fr . or MM/fr.
  • 49. Attention Line - - assures the writer that his letter will reach a particular person he really has in mind. Typed tw spaces below the inside adress and maybe centered or left margin.  Subject Line – summarizes the topic of the letter in a few words. Centered two lines below the salutation. ______________________ ______________________ ______________________ Attention: Mr. Ben E. Aurelien Dear Sir: Subject: Collection of Past Dues
  • 50. Enclosure Notation – used as reference check by both the recipient and the sender to make sure everything included in the letter is actually sent. Use the word “Enclosure” or “Encl” Al: fr Encl: SM Credit Card  Carbon Copy Notation- if the reader to know who else is receiving a copy of the letter, type “Copy to,” or “CC” then add the naem or names of the other recepients. Some companies use Cf(Copy Furnished) instead of CC. Al/fr Cc: Mrs. Lourdes C. Sales
  • 51. Physical Appearance of a Business Letter 1. Stationery- unruled, firm-textured paper, standard size is 8.5 in. by 11 in. 2. Picture Format Guide- position your message in order to make the margin frame even. Side and bottom should be the same. 3. Envelope Address- letter envelope should indicate the following info.: a. Name of the individual b. Department or division c. Company name d. Street address with number, suite number, flo0r number or apartment number.
  • 52. 1. Full Block 2. Modified Block 3. Semi-block 4. Simplified Style
  • 53. Full Block _______________ _______________ _______________ (2 spaces) ____________________ (3 to 4 spaces) ________________________ ________________________ ________________________ (2 spaces) _________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________. (2 spaces) Sincerely, (4 spaces) Jose dela Cruz Jose dela Cruz (2 spaces) MA: Fr.
  • 54. Modified Block _______________ _______________ _______________ (2 spaces) ____________________ (2 spaces) ________________________ ________________________ ________________________ (2 spaces) _________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________. (2 spaces) Sincerely, (4 spaces) Jose dela Cruz Jose dela Cruz (2 spaces) MA: Fr.
  • 55. Semi- Block _______________ _______________ _______________ (2 spaces) ____________________ (2 spaces) ________________________ ________________________ ________________________ (2 spaces) _________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________. (2 spaces) Sincerely, (4 spaces) Jose dela Cruz Jose dela Cruz (2 spaces) MA: Fr.
  • 56. Simplified Style _______________ _______________ _______________ (6 spaces) ____________________ (4 spaces) ________________________ ________________________ ________________________ (3 spaces) _________________ (3 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ (2 spaces) _____________________________________________________________________________________________________ _____________________________________________________________________________________________________. (2 spaces) (5 spaces) Jose dela Cruz Jose dela Cruz (2 spaces) MA: Fr.
  • 57. Selected Kinds of Business Letters 1. LETTER OF APPLICATION 2. RESUME 3. LETTER OF ADJUSTMENT 4. LETTER OF INQUIRY/REQUEST/CLAIM 5. LETTER OF ORDER, REMITTANCE AND ACKNOWLEDGEMENT 6. SALES LETTER 7. LETTER OF CONGRATULATORY/ GRATITUDE & APPRECIATION/INVITATION/SYMPATHY 8. LETTER OF RESIGNATION
  • 58. Adjustment Letter- reply to a complaint (claim letter) Content: 1. Appreciation for the customer’s thoughtfulness in writing; or agreement to the writer’s comment as expressed in the complaint. (Orientation), 2. Explanation of the cause of the mistake (Information), 3. Statement of what is to be done with the complaint(Action), 4. Attempt at keeping the customer’s goodwill.  Application Letter  Resume
  • 59. Letter of Inquiry – inquiries about products manufactured or service rendered. They may ask about persons, or money matters, too. Follow the strategy below: ◦ His reason for the request or the questions he seeks to be answered (Orientation) ◦ The actual questions seeking for answers or the request itself (Information) ◦ The action he would like the reader to take (Action)
  • 60. Letter of Request – uses the same strategy as that of the letter of inquiry  Claim Letter – actually a complaint letter. Sent when customer disssatisfaction with a product, service or policy exists. Take note of the ff: 1. State the reason for writing the letter (orientation). 2. Tell what is wrong with the merchandise or service rendered. State in positive language the inconvenience experienced on account of the error (information). 3. Indicate what you would like the manager to do about the complaint (action). 4. Express belief in the reader’s sense of fair play. This serves as a buffer(refers to sentences that can ease the strain between the sender and the receiver of the letter).
  • 61. Letter of Order ◦ Description of merchandise- name of the product, quantity, price per piece/unit, size, color or any other detail that distinguishes it from others. ◦ Shipment of goods ordered (where, how, when)- complete name and address of the buyer, how goods are to be sent, date goods are to be delivered. ◦ Payment of goods ordered-manager’s check, personal check, postal money order, C.O.D., charge account or credit card. ◦ Special instructions, if any.
  • 62. Letter of Remittance – payments made by mail should be accompanied by a short letter. Contains the ff: ◦ What is the remittance for? Give the particulars about the shipment being paid for. ◦ The amount being remitted should be written in words and in figures. ◦ If remittace is by check, managers check or postal money order, give particulars like issuing bank, check number or PMO number.  Letter of Acknowledgement – acknowledgement of orders and remittances are generally done with the use of form letters.
  • 63. Selling a poduct through letters  Strong beginning may be in a form of question; a news item about an anniversary sale, a clearance sale, a midnight sale, a slogan, an epigram and a maxim, an amusing anecdote, a striking parallel or the use of famous names.  Just like an application letter, it should catch the attention of the reader, create desire and interest, convince the reader/customer and induce him to act.
  • 64. Congratulatory Letter –occasions like opening a new businesss, receiving an award, remarkable performance, family events like graduation and birth of a child, etc.  Letter of Gratitude/Appreciation- thank you letters for one-time kindness or for favors extended over a period of time.  Letter of Invitation- may or may not require persuasion. News announcement and info about significant events calling for a celebration do not require persuasion. Letter of invitation expressing persuasion require the inclusion of the 5 W’s (who, why, where, when, how) and other details that the readers will need to appreciate).
  • 65. Letter of Sympathy –those who suffered from may be comforted by messages of sympathy from business associates as well as from personal friends.
  • 66. Composing the Materials for the Research Report  Expository Type of Writing  Rules for Effective Writing of the Research Report  Writing, Revising, Editing for Proper Documentation and Finalizing the Report  Footnotes  Bibliography