SIEBEL CRM - Ess Architecture - 05

Module 5: Exploring the Siebel Architecture Essentials (Siebel 7.7)

Module Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Siebel Web Architecture Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel File System Siebel Server(s)

Siebel Web Client ,[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel File System Siebel Server(s)

Web Server ,[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel File System Siebel Server(s)

Siebel Web Server Architecture ,[object Object],[object Object],[object Object],[object Object],Web Server Virtual Directories SWSE Eapps.cfg Siebel Web Client Siebel Gateway Name Server

Virtual Directory ,[object Object],Web Server Virtual Directories SWSE Eapps.cfg Siebel Web Client Siebel Gateway Name Server

Siebel Web Server Extension (SWSE) ,[object Object],[object Object],[object Object],Web Server Virtual Directories SWSE Eapps.cfg Siebel Web Client Siebel Gateway Name Server

Eapps.cfg ,[object Object],[object Object],[object Object],[object Object],Web Server Virtual Directories SWSE Eapps.cfg Siebel Web Client Siebel Gateway Name Server

Siebel Gateway Name Server ,[object Object],[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Enterprise Siebel Server(s)

Server Load Balancing ,[object Object],[object Object],[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel File System Siebel Server(s) HTTP load balancer SISNAPI/SSL

Enterprise Server ,[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel File System Siebel Server(s)

Siebel Servers ,[object Object],[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel File System Siebel Server

Siebel Server Architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Database Server Enterprise Siebel Server .SRF .CFG .SWT Server Components

Siebel Server ,[object Object],[object Object],[object Object],Siebel Web Client Web Server Siebel Gateway Name Server Enterprise Siebel Server .SRF .CFG .SWT Server Components

Siebel Repository File (.SRF) ,[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Siebel Server .SRF .CFG .SWT Server Components

Siebel Configuration File (.CFG) and Component Parameters ,[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Siebel Server .SRF .CFG .SWT Server Components

Siebel Web Templates (.SWT) ,[object Object],[object Object],Enterprise Siebel Server .SRF .CFG .SWT Server Components

Server Component ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Siebel Server .SRF .CFG .SWT Server Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Application Object Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],Enterprise Siebel Server Server Components AOM File System Manager Within the AOM, UI layer is supported by the Siebel Web Engine. Data layer is supported by the Data Manager.

Database Server ,[object Object],[object Object],Database Server Enterprise Siebel Server Server Components AOM File System Manager The Data Manager, within the AOM, controls access to the Database Server

Siebel File System ,[object Object],[object Object],[object Object],Enterprise Siebel Server Server Components AOM File System Manager Siebel File System Files System Manager controls access to the Siebel File System

Web Usage Login Scenario ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1. Browser sends URL to Web server Siebel Web Client < browser > Web Server <websrvr1> Virtual Directory [/callcenter_enu] http://websrvr1/callcenter_enu 2. Connects to the virtual directory on the specified Web server

Web Usage Login Scenario Continued ,[object Object],[object Object],Web Server <websrvr1> Virtual Directory [/callcenter_enu] SWSE Eapps.cfg 4. SWSE locates the requested section in eapps.cfg Siebel Web Client < browser > 3. Virtual directory specifies to use SWSE

Web Usage Login Scenario Continued ,[object Object],[object Object],Siebel Server <SS1> Enterprise – <Siebel> Application Object Manager SCCObjMgr_enu Web Server <websrvr> Siebel Gateway Name Server <gtwysrvr> 5. eapps.cfg specifies connect string values

Web Usage Login Scenario Continued ,[object Object],Siebel Server Enterprise <Siebel> Application Object Manager SCCObjMgr_enu .CFG .SRF Database Server Database Server 6. Application Object Manager reads CFG file (or component parameters)

Web Usage Login Scenario Continued ,[object Object],Siebel Server Application Object Manager SWE .SWT Database Server Database Server 7. SWE reads Web Templates and creates HTML pages Enterprise <Siebel> .CFG .SRF HTML login page

Web Usage Login Scenario Continued ,[object Object],Web Server <websrvr1> Siebel Server <SS1> Enterprise – <Siebel> Application Object Manager SCCObjMgr_enu HTML login page Siebel Call Center

Physical Architecture ,[object Object],[object Object],Siebel Gateway Name Server Enterprise Server Firewall Firewall High-speed LAN Web Server SWSE Siebel Server Siebel File System Database Server Siebel Server

Summary ,[object Object],[object Object],[object Object],[object Object]

Lab ,[object Object],[object Object]

SIEBEL CRM - Ess Architecture - 05

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