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23 Tips for Virtual Reference

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PAJAMA REFERENCE Providing Virtual Reference To Students Kathryn Klages, T&L Librarian, Seneca College OALT/ABO 39th Annual Conference May 3rd, 2012, 8:45 – 10:15am
• Time is on your side • Head space • See you soon • Getting to know you • Quality • Technically Speaking 23 Tips for Virtual Reference
• Don't freak out • 1 sec, they’re busy • Balance • Don’t outrun the visitor TIME IS ON YOUR SIDE
• It takes a village • Toughen up • Guilt–free reference • You can’t tell me what to do HEAD SPACE
• Hello, My Name is... • Adjective their question • Emote something • Honest and kind • Y’all come back now y’hear? SEE YOU SOON
• Virtual ESP? • Where are you going? • Compute much? GETTING TO KNOW YOU, GETTING TO KNOW ALL ABOUT YOU
• Focus • I googled it • Doggie bag • Have your cake and eat it too • How’s it going? QUALITY
• Browser • Tabs Technically Speaking

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23 Tips for Virtual Reference

  • 1. PAJAMA REFERENCE Providing Virtual Reference To Students Kathryn Klages, T&L Librarian, Seneca College OALT/ABO 39th Annual Conference May 3rd, 2012, 8:45 – 10:15am
  • 2. • Time is on your side • Head space • See you soon • Getting to know you • Quality • Technically Speaking 23 Tips for Virtual Reference
  • 3. • Don't freak out • 1 sec, they’re busy • Balance • Don’t outrun the visitor TIME IS ON YOUR SIDE
  • 4. • It takes a village • Toughen up • Guilt–free reference • You can’t tell me what to do HEAD SPACE
  • 5. • Hello, My Name is... • Adjective their question • Emote something • Honest and kind • Y’all come back now y’hear? SEE YOU SOON
  • 6. • Virtual ESP? • Where are you going? • Compute much? GETTING TO KNOW YOU, GETTING TO KNOW ALL ABOUT YOU
  • 7. • Focus • I googled it • Doggie bag • Have your cake and eat it too • How’s it going? QUALITY
  • 8. • Browser • Tabs Technically Speaking