23 Tips for Virtual Reference

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KathrynKlages

Technology Education

• Time is on your side
• Head space
• See you soon
• Getting to know you
• Quality
• Technically Speaking

23 Tips for Virtual Reference

• Don't freak out
• 1 sec, they’re busy
• Balance
• Don’t outrun the visitor

TIME IS ON YOUR SIDE

• It takes a village
• Toughen up
• Guilt–free reference
• You can’t tell me what to do

HEAD SPACE

• Hello, My Name is...
• Adjective their question
• Emote something
• Honest and kind
• Y’all come back now y’hear?

SEE YOU SOON

• Virtual ESP?
• Where are you going?
• Compute much?

GETTING TO KNOW YOU,
GETTING TO KNOW ALL ABOUT YOU

• Focus
• I googled it
• Doggie bag
• Have your cake and eat it too
• How’s it going?

QUALITY

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23 Tips for Virtual Reference

1. PAJAMA REFERENCE Providing Virtual Reference To Students Kathryn Klages, T&L Librarian, Seneca College OALT/ABO 39th Annual Conference May 3rd, 2012, 8:45 – 10:15am

2. • Time is on your side • Head space • See you soon • Getting to know you • Quality • Technically Speaking 23 Tips for Virtual Reference

3. • Don't freak out • 1 sec, they’re busy • Balance • Don’t outrun the visitor TIME IS ON YOUR SIDE

4. • It takes a village • Toughen up • Guilt–free reference • You can’t tell me what to do HEAD SPACE

5. • Hello, My Name is... • Adjective their question • Emote something • Honest and kind • Y’all come back now y’hear? SEE YOU SOON

6. • Virtual ESP? • Where are you going? • Compute much? GETTING TO KNOW YOU, GETTING TO KNOW ALL ABOUT YOU

7. • Focus • I googled it • Doggie bag • Have your cake and eat it too • How’s it going? QUALITY

8. • Browser • Tabs Technically Speaking

23 Tips for Virtual Reference

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23 Tips for Virtual Reference