2. People would rather work with someone they like —
even if that person is incompetent
Harvard Business Review 2005
Non-profit (NGO) – For profit
Large – Small
North American – European
Competence – Likeability
3. Competent jerk
Loveable star
Loveable fool Incompetent jerk
5. What makes someone likeable?
The ability to “connect” with people
Being interested in, and liking others
Positive attitude
6. Don’t be “shy”—come out and
talk
Being shy and being
introverted are not the
same thing
Be conscious of the
messages you might
be sending
Social skills can be
learned and improved
7. Beware of “TMI”
Too much information
can make you seem
crass, rude and
vulgar
Don’t over share and
don’t pry
8. Share Credit
Make sure team members get credit for
their contributions
Be generous with your time and praise
Let people know their ideas will be heard
and valued
9. Accept Responsibility
Everyone makes mistakes—own up to
yours
Don’t waste time trying to shift blame
Immediately start looking for
opportunities…
10. Show interest in others
Ask questions
Use listening
“prompts”
Celebrate and
Commiserate
11. Build up your Social Skills
Convey confidence and approachability
Discover how to read people
Practice conversation
12. Seek help, support and
guidance when you need it
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