Our presentation about the last P of 4Ps in Marketing Mix - Promotion. This includes 6 parts: tools in Promotion (Advertising, Public Relations, Sales Promotion, Personal Selling), Promotion and Social Media, The casy study
5. Any paid form of non-personal presentation and
promotion of ideas, goods or services through
mass media such as newspapers, magazines,
television or radio hy an identified sponsor.
I. Definition
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14. 1. Setting Objectives
An advertising objective is a specific communication task to be
accomplished with a specific target audience during a specific
time
Objectives are classified by primary purpose
• Inform
• Persuade
• Remind
II. Important Decisions in Advertising
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II. Important Decisions in Advertising
20. 3. Setting the Advertising Strategy
Advertising strategy is the strategy by which the
company accomplishes its advertising objectives and
consists of:
Creating advertising messages
Selecting advertising media
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II. Important Decisions in Advertising
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II. Important Decisions in Advertising
23. 4. Selecting advertising media
Major steps include:
Impact
Effectiveness
Cost
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II. Important Decisions in Advertising
24. MEDIUM ADVANTAGES LIMITATIONS
Newspapers Flexibility;
Timeliness;
Local market coverage;
Broad acceptance;
High believability.
Short life;
Poor reproduction
quality;
Small pass-along
audience.
Television jombmes sight, sound
and
Motion;
Appealing to the
senses;
High attention;
High reach
TTigh absolute eost;
High clutter;
Fleeting exposure;
Less audience
selectivity
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25. MEDIUM ADVANTAGES LIMITATIONS
Radio Mass use;
high geographic and
demographic selectivity;
low cost
Audio presentation only,
lower attention than TV;
fleeting exposure.
Outdoor Flexibility;
high repeat exposure;
No audience selectivity;
creative
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27. 27
Advertising may change a consumer’s
negative attitude toward a product, or
reinforce a positive attitude.
Advertising can affect consumer ranking of
a brand’s attributes.
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III. The Effects of Advertising on Consumers
28. 28
Top Ten Leaders by U.S. Advertising Spending
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III. The Effects of Advertising on Consumers
31. I. Definition
• The Public Relations Society of America (PRSA):
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Strategic Communication Process
Organizations
Mutually
beneficial
relationships
Their
publics
32. I. Definition
The practice of
communication
managing between
an organization
and its publics.
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33. II. Functions
Any or All of the following functions:
• Press relations
• Employee Relations
• Product Public Relations
• Political and Government
Relations
• Financial Relations
• Community relations
• Development
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34. III. Tools
• News
• Speeches
• Special Events
• Written Materials
• Audio visual Materials
• Corporate Identity
Materials
• Public Service Activities
• Web Sites
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36. 1. Similarities
• Designed to raise
awareness of a
company or product in
a positive manner.
• The company target its
messages toward a
particular audience.
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IV. PR and Advertising
41. I. Definition
An activity to boost the sales of product
Persuading a potential
customer
Sort-term tactic
Not use to build
long-term loyalty
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42. Attract new customer
Encourage use product and make them brand loyal
Counter a competitor’s promotion activities
Introduce new product- penertrate the market
II. Purpose
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43. 1. Consumer Promotion (Pull strategy)
– Target at end customers
– Encourages the customers to make a purchase
III. Target of Sales Promotion
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45. Type of Consumer Promotion
1. Coupon
Encourage repurchase
Offer price break without retailers coop
Induce trial of new of exiting product
Coupon fraud
Difficult to determine the effective
(for market research)
Often used by loyal customer who
may purchase anyway
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III. Target of Sales Promotion
46. 2. Sampling
Low unit value
Purchase cycle is relatively short
Method:
• Door to door
• Direct mail
• In store sampling
• Through the internet…
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Type of Consumer Promotion
III. Target of Sales Promotion
47. 3. Lucky dip
The awards usually very big for only a few
person.
Attract customer to join the event, buy
product.
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Type of Consumer Promotion
III. Target of Sales Promotion
48. 4. Price pack
Price off deals- Induce switching and
reinforces loyalty
Bonus pack- “more quantity”- For
value enhancing items
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Type of Consumer Promotion
III. Target of Sales Promotion
49. 2. Trade sales promotion (Push strategy)
– Target at distribution channel
– Encourages the channel members to stock the
product
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III. Target of Sales Promotion
50. Goal of
trade sales
promotion
Stimulate
in store
Expand
product
distribution
Inventory
control
Encourage
retail
promotion
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III. Target of Sales Promotion
51. Type of Trades Sales Promotion
1. Point-of purchase displace
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III. Target of Sales Promotion
56. What is the personal selling?
How?
Talk to and persuade a customer to buy
something
Sell product through their attitude,
appearance and specialist product
knowledge
I. Definition
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57. • Involving two-way personal communication between
salespeople and individual customers
• Some firms have no salespeople at all
• In company that sells business products, the salespeople
may be only contact. To these customers, the sales force is
the company.
• In consumer product companies that sell through
intermediaries, final consumers rarely meet salespeople or
even know about them
• The sales force acts as the critical link between a company
and its customer
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II. Role of Personal Selling
58. Representing
company to
customers
Find and develop
new customers
and communicate
information
Sell products
Market research
Representing
customers to
company
Relay customers
Learn about
customer need
Develop greater
customer value
The salesperson often act as the account manager who manages the
relationship between the seller and buyer
Company
Customers
Salesperson
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59. Advantages
• High customer attention
• Message is customised
• Interactivity
• Persuasive effect
• Potential for development
of relationship
• Adaptable
• Opportunity to close the
sale Disadvantages
• Labor-intensive
• High cost
• Expensive
• Can only reach a limited
number of customers
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III. Advantages and Disadvantages
63. • Provide networking platform
• Provide information
• Provide exclusivity
• Use both traditional and Internet-based
promotional tools to engage customers
• Utilize the power of stories
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PROMOTION METHODS BY USING MEDIA
SOCIAL TO SHAPE CONSUMER DICUSSION
64. • Consumers like to network with people who have
the similar interests and desires
• Organizations can leverage this desire by creating
communities of like-minded individuals
• These communities center on shared information
through websites, social networking sites such as
Facebook, Myspace, forums, chat rooms…
• Individuals base on them to come to a decision
I. Provide networking platforms
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65. An online community exists to serve the needs of new mothers.
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I. Provide networking platforms
66. It provides various types of information for mothers and
parent, along with opportunities for interaction through
message boards, forums and chat rooms
Companies can benefit from communicating with moms.
Their employees contribute to the conversations that are
occurring there and they can adverse for these products,
have customer information, even sale online.
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I. Provide networking platforms
67. Consumers are more likely to talk about companies
and products when they feel they know a lot about
them
Creating a website is replete with all information
about products which is categorized clearly and
best fix
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II. Provide Information
68. P&G’s website – shampoo product (Pantene)
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II. Provide Information
69. P&G’s website – information about certificate of
product safety (Pantene)
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II. Provide Information
70. People like to feel special
Feeling of being special can be produced
by offering products, information and
special deals that are available exclusively
to a subset of consumers
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III. Provide Exclusivity
71. Enabling customers to provide feedback on
product via companies’ blog, forum, website.
Creating online contest via social networking
sites, video sharing site (YouTube)…
Online voting via website
Create games online related to product or
service which need to be promoted
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IV. Use both traditional and Internet-based
promotional tools to engage customers
72.
73. Stories can be memorable. The more memorable
they are, the more likely they are to be repeated
Telling a story related to product or creating a story
about product with personified characters
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IV. Utilise the power of stories
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II. Analysis – Advertising
Message
Inspiration
Communication
Media
Television -> TVC
YouTube
Fanpage
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II. Analysis – Public Relations
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II. Analysis – Public Relations
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II. Analysis – Public Relations
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II. Analysis – Public Relations
PR’s tool
Fanpage: to launch new product, listen to
customers’ feedback
Event: to launch new products with the
presentation from Apple’s CEO
Creating hyper
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II. Analysis – Sales Promotion
Sales Promotion
Not many discount
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II. Analysis – Personal Selling
Apple retail store is one of typical success in retail industry
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II. Analysis – Personal Selling
In 2009, when retail sales declined around 2%, Apple’s
retail sales rose roughly 7%.
In 2010, Apple’s retail sales, excluding online, jumped
70% to $11.7 billion, compared to the overall retail
industry’s sales growth of 4.5%
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II. Analysis – Personal Selling
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II. Analysis – Personal Selling
All stores are the same
Building strong employees
Young
Have good understanding about new technology
Customer oriented
Notas do Editor
Get exiting customer buy moreIn troduce new product
Direct at the ultimate user of the product
Inventory control: Manufacturers use trade promotion to control their inventories, particularly by encouraging the retailer to keep more of the manufacturer’s product on hand. This can be important to the manufacturer for several reasons. For one thing, manufacturers may wish to transfer some of the product storage costs to the retailer. For another, manufacturers may want retailers to “stock up” on a particular product in advance of a consumer promotion, thereby avoiding stockouts. Finally, manufacturers may wish for retailers to build product inventories to reduce their ability to stock a competitor’s product, particularly if the competitor is about to offer a special promotional deal.