Presentation I gave in Camden Council on the changes we need to make to the software market if we're going to deliver digital transformation in government

1. Disruption in the Local
Government Software and
Services Market - New
Direction, New Behaviours,
New Aspirations
John Jackson – CIO
Camden Council

2. Two Parliaments of Pain
Another 20 % plus bottom line
efficiencies saving cannot be
delivered within existing
service models and delivery
practices – only thorough
innovation

3. Opportunities for Growth & Innovation
Agile Working
Seamless
Government
Open Data and Channel Shift
Analytics
Internet of
Things
Workforce
mobility, new
ways of
collaborating
and sharing,
Integrated
services, multi
disciplinary
teams, shared
services,
business
process
outsourcing
Predictive
analytics and
dashboards to
improve
decision
making ;
mobile apps
that consume
govt data to
deliver
something of
value to
citizens
New paradigms
in health care
, enforcement,
consumerisatio
n of activities
Channel shift ;
digital by
default, end to
end
automation,

4. Size of the Prize
• £500 M plus PA of software and services
• Reducing the cost of government by an
order of magnitude
• Helping us to protect front line services
from cuts
• Making government services better for
residents and businesses (which affects
all of us)

5. Local Government Trading
Space (T-Space)
• We want LA’s nationwide to sign up to using a common framework
to deliver a trading space (T-Space) across the public sector and not
the fragmentation that exists today and we’ll do everything we can
to share
• We want to open up new cross cutting opportunities to harness
mobile applications, social media and integration platforms and not
just approach this as a series of isolated, vertical silo’s
• We want to make it simpler, faster and more efficient for you to
cut deals, resign existing customers, secure income and put more
into Research and Development
• We want a healthy market with innovators and new thinking to
drive growth and energise others to raise their game

6. But ….
We have a gap between the
aspiration and the reality of where
we are today. Far from being an
innovative , dynamic market it feels
more like a medieval market …

7. Medieval Market
– Software is designed for a different era
– Customers are locked into proprietary technology stacks that don’t
integrate
– Very few examples of software reuse and sharing
– Ecosystems are closed
– Almost no meaningful adoption of Open Source
– SDK’s for government applications non existant
– Software is not designed for interoperability
– Code is poor and unreliable
– Suppliers are not transparent with their customers , don’t pro-actively
share developments and be transparent about negative feedback
– Users can’t share and provide reviews on the products they have to
use
– Software isn’t on the web, isn’t responsive to devices, doesn’t connect
This has to change …

8. Charter for Change Principles
• Transparency – be open with customers,
encourage networking between them, hold and
publish reviews, share pipeline thinking and
innovation to drive continuous improvement
• Interoperability – publish and support API’s, web
services , provide SDK’s
• Open Standards – publish your position on Open
Source
• Usability – publish your approach to making the
software easy to use, web friendly, device
responsive

9. The Software Deal for Government
• We are going to create an unparalled market
through Trading Space (T-Space) which is
good for business and good for government
• We want you to embrace and help us shape a
Charter for Change that is all about
Transparency, Interoperability, Usability and
Open Standards.