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MARKET RESEARCH IN
  CONNECTIVITY ERA




By Suzana Pamplona   JOHNSON & JOHNSON Consumer - Strategic Insights Director
                                                                      1
AGENDA

  why I hate insights


  knowledge and
  connectivity

  market research in
  connectivity era
by Thinkmap Visual Thesaurus




          Who identifies
             with him?




                               by Gettyimages
by Thinkmap Visual Thesaurus




                               by Thinkmap Visual Thesaurus
“Knowledge is a system of connections.
                            Learning is not an inner and
                          individual activity anymore.”
George Siemens
Knowledge is fluid.
Knowledge is distributed.
NO LINE
NON LINEAR
 ORGANIC
Chaos is a new reality
for knowledge workers.
Biggest CMO headaches




Source: IBM Global CMO Study
Base: 1,700 chief marketing officers from 64 countries
MR for strategic decisions
Source: IBM Global CMO Study
Base: 1,700 chief marketing officers from 64 countries
WHAT IS, THEN,
MARKET RESEARCH IN
CONNECTIVITY ERA?
CHANGE IS
                           OUR SINGLE
                            CERTAINTY

Source: GRIT Report 2013
by Thinkmap Visual Thesaurus




WHAT WE WANT
TO BE WHEN WE
  GROW UP?
by Thinkmap Visual Thesaurus




                                    What you
                                wanted to be
                               when you were
                                     a child?

                                       Arquivo pessoal
Professors are not knowledge suppliers.
They are curators and partners
in its development.
INSPIRE
    GUIDE
    TEACH
CHALLENGE
“There are no facts,
                        only interpretations.”




Curation, by Oxford, means:
select, organize and present,
using professional or expert knowledge.
FOR YOU
Guide through
meaning creation
                   20
Source: GRIT Report 2013
by Thinkmap Visual Thesaurus




Source: GRIT Report 2013
Source: GRIT Report 2013
“To unite the chaos of reality
 into understandable concepts.”
                                  Max Weber, German Sociologist
                                                      24
                                                    1864-1920
What really matters to connect
the dots in a connectivity era?
FROM                   TO
Insights               Knowledge Curation
Information            Meaning creation
Linearity              Organic
Conformity             Customization
Presentation           Story telling
Detachment             POV
Descriptive            Interpretative
Factual                Contextual
“Research shows”       “Finally, I understood...”
Research suppliers     Knowledgeable consultants
Knowledge management   Knowledge nurture
A perspective
               about reality to
            inspire imagination




Recontext
Connect
@Suzana_
spamplo5@its.jnj.com

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Why I Hate Insights by Suzana Pamplona Miranda, Johnson & Johnson - Presented at Insight Innovation eXchange LATAM 2013

Editor's Notes

  1. Nosso propósito deve estar a serviço da expansão do universo cognitivo humano, compartilhando conhecimento e fornecendo as ferramentas para um acesso fácil, para que as pessoas possam fazer as suas próprias sinapses. Em última análise, deve inspirar e influenciar decisões significativas. Neste sentido, convido a ver a nós mesmos como criadores de significado, para ir além da informação pontual. Devemos gerar sapiênciaque está relacionada a "degustação“, como a que buscamos da alta gastronomia. Queremos saborear conhecimento e não insights como se fosse fastfood. Eu convido vocês a serem curadores deste conhecimento.
  2. Sim. Hoje temos muitas tecnologias, mas o mais importante é adaptar ao contexto, criar pontes, analisar, interpretar tendo como fim tonar caos em conceitos compreensíveis e que realmente facam diferença. Sendo curadores, podemos ser os condutores quegeramdiferencial, assumindoumaposicao de grandeinfluencianasorganizacoes.