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mobiel als onderdeel van een
exploding website strategie




       Mobile Monday Amsterdam #10, 31 maart 2009
         Iskander Smit, Info.nl
>90% internetgebruik

            in 2008 twee keer langer online dan in 2006


onze omgeving is veranderd

                              >50% mobiel internet in 2011

         iPhone bellers surfen 30-40 keer zoveel


     49% lid van 1 of meer sociale netwerken
social exhibitionisme




                                                           een digitaal leven op maat



ons gedrag is veranderd
                             terugtrekken in de eigen sociale wereld



      een continue conversatie



                                 continuous partial attention
context modelleert onze wereld
“Websites bieden in de
  toekomst verplaatsbare
diensten, die overal geplaatst
   kunnen worden waar de
    consument wil.” Steve Rubel
model exploding website
mobiele site   exploding functie
rol van mobiel
we leven met ons hoofd
in de wolken
gps
brand
                    promise

            1                 customer
                              experience
                match


exploding
 strategy
1
                    match


exploding
 strategy       2
                     engage     value

                                benefits

                       offer
                               product
                               promise
1
                              match


exploding
 strategy                 2
                               engage



      3
            connect
                                context

  scenarios           devices

      touchpoints
1
                                                        match


                          exploding
                           strategy                 2
                                                         engage


             4
                                3
                 script
                                      connect
programme
              plan

      architecture
1
                                                                    match



          5                           exploding
targets                                strategy                 2
               measure
                                                                     engage
   kpi

                         4
     metrics                                3
                             script
                                                  connect
partners

employees         6
                                                                   1
 organisation         orchestrate                                          match



            5                                exploding
                                              strategy                 2
                measure
                                                                            engage


                             4
                                                   3
                                    script
                                                         connect
continuous           improve
                           development
                                            learn
                                7
                                    build
     6
                                                          1
         orchestrate                                              match



5                                   exploding
                                     strategy                 2
    measure
                                                                   engage


                4
                                            3
                       script
                                                connect
exploding
                                  elements

                                     affiliate
                                     contracts                                 improve
organisation                                                continuous                                                    idealab
mapping                                                     development
                                                                           learn
  function                                                                                                                     customer
  profiles                                                   7                                                                 palette
                                                                                                      brand
                   partners
                                                                  spread                              promise
         employees               6
                                                                                         1                       customer
                                                                                                                 experience
             organisation            orchestrate                                                 match



                           5                                      exploding
                                                                                                                                    stakeholder
                                                                   strategy                  2                                      radar
               targets         measure
                                                                                                   engage              value           product
                                                                                                                                       promise
                kpi                                                                                                                    proposition
dashboard                                                                                                              benefits
                         metrics                 4
  reports                                                                                            offer       product
                                                                           3
                                                      script                                                     promise
                                                                               connect
                         programme
                                                     plan                                        context
                                                                     scenarios     devices                   hotspot
                programme
                plan                       architecture                                                      audit

                         exploding                                         touchpoints                           interactive
                         architecture                                                                            tubemap
ontwikkel mobiel vanuit de dienst
als onderdeel van een exploding strategie

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Momo10 Iskandersmit

  • 1. mobiel als onderdeel van een exploding website strategie Mobile Monday Amsterdam #10, 31 maart 2009 Iskander Smit, Info.nl
  • 2. >90% internetgebruik in 2008 twee keer langer online dan in 2006 onze omgeving is veranderd >50% mobiel internet in 2011 iPhone bellers surfen 30-40 keer zoveel 49% lid van 1 of meer sociale netwerken
  • 3. social exhibitionisme een digitaal leven op maat ons gedrag is veranderd terugtrekken in de eigen sociale wereld een continue conversatie continuous partial attention
  • 5. “Websites bieden in de toekomst verplaatsbare diensten, die overal geplaatst kunnen worden waar de consument wil.” Steve Rubel
  • 7. mobiele site exploding functie
  • 9. we leven met ons hoofd in de wolken
  • 10. gps
  • 11.
  • 12. brand promise 1 customer experience match exploding strategy
  • 13. 1 match exploding strategy 2 engage value benefits offer product promise
  • 14. 1 match exploding strategy 2 engage 3 connect context scenarios devices touchpoints
  • 15. 1 match exploding strategy 2 engage 4 3 script connect programme plan architecture
  • 16. 1 match 5 exploding targets strategy 2 measure engage kpi 4 metrics 3 script connect
  • 17. partners employees 6 1 organisation orchestrate match 5 exploding strategy 2 measure engage 4 3 script connect
  • 18. continuous improve development learn 7 build 6 1 orchestrate match 5 exploding strategy 2 measure engage 4 3 script connect
  • 19. exploding elements affiliate contracts improve organisation continuous idealab mapping development learn function customer profiles 7 palette brand partners spread promise employees 6 1 customer experience organisation orchestrate match 5 exploding stakeholder strategy 2 radar targets measure engage value product promise kpi proposition dashboard benefits metrics 4 reports offer product 3 script promise connect programme plan context scenarios devices hotspot programme plan architecture audit exploding touchpoints interactive architecture tubemap
  • 20. ontwikkel mobiel vanuit de dienst als onderdeel van een exploding strategie