1. Competitive Solutions, Inc. is an international consulting firm founded in 1991 that helps clients improve operational excellence through various initiatives and processes. 2. They have authored several books on topics like empowering business teams and operational excellence. 3. The document discusses the current state of many operational excellence initiatives and introduces several "non-negotiable processes" meant to drive focus, accountability, and consistency in organizations.

1. Reset, Reboot, Recover Your Operational Excellence Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009 Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020

3. A Few of Our Clients Our Clients

4. Operational Excellence Today

6. NON-NEGOTIABLE PROCESSES Operational Excellence Sustainment Systems

7. Non-Negotiable Processes

8. Connectivity Process Non-Negotiable Processes

10. Connectivity Process

12. Consistency Process Non-Negotiable Processes

13. ACTION REGISTER: An accountability tool designed to document critical tasks, ownership responsibilities, and target dates. Consistency Process ACTION OWNER TARGET DATE COMPLETION DATE COMMENTS

15. Communication Process Non-Negotiable Processes

16. Integrated Communication “Battle Rhythm” that combines the Operational Excellence tools into one centralized and consistent methodology Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Clarity Process

17. The action register brings visibility to accountability . It is a visual representation of who is engaged. Without it, how do you know if activities have been completed? Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

18. The scorecard needs to be visible to all team members and used as the catalyst of each weekly meeting. Everyone should be able to see if the team is “winning or losing.” Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

19. A Lean Event will be conducted in Area 125 on July 18 th – 21 st from 7:00 am thru 3:00 pm each day Opportunity for each team member to speak about the business, make comment, or ask questions. A lot can be brought to light in 30 to 60 seconds. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

20. Special recognition of the HR team for reducing the overall Time to Fill metric from 34 days to 21 days thereby impacting overall site productivity Employees need to receive public praise for a job well done. An informal, yet sincere “thank you” will provide immeasurable effects. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

21. CRITICAL! This is the mechanism that provides linkage between all team members, work groups, and leaders throughout all levels in the organization. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

22. Re-enforcement of the actions to be taken will help to eliminate ignorance as an excuse. A thorough review of the new action register items will raise the level of engagement and accountability across the organization. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

23. Did this meeting advance the business? Did it bring greater focus, urgency, and accountability? Did this advance the business? Did the time we spend in this meeting bring greater Focus, Urgency, and Accountability? Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Communication Process

24. Behavioral Transformational Process Non-Negotiable Processes

26. NON-NEGOTIABLE PROCESSES FOR OPERATIONAL EXCELLENCE SUSTAINMENT