Mary Cruse's preso to HDI Orange County on 1/11/12. "Do we do less because a customer is "just an employee"? Of course not. The IT infrastructure is critical to the business, and successful support is critical. This session will cover the link between IT support and the customer experience, the development of a culture that supports a positive customer experience, and the creation of a business plan that supports your efforts with the executive team."

1. Caring for our own Mary Cruse HDI Member Advisory Board Chair Emeritus

12. Why you vs. someone else?

16. Business Plan

32. Let’s hear from you