Mohan Sekhar

GDM Plus - Enhancing Service Delivery Mohan Sekhar

GDM Plus – Our Enhanced Service Delivery Model System Integration Deepening & Widening Services Execution Excellence Enterprise Solutions Infrastructure Management Independent Validation Business Consulting Business Solutions Technology Domain Expertise Quality People Development Operational Efficiency Global Delivery Model

Deepening and widening our Service Profile 1999 Business Consulting 1999 Enterprise Solutions 2002 Systems Integration 2001 Independent Validation 2002 Infrastructure Management Started Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ New” Services as % of Revenue “ New” services defined as services other than Application Development, Maintenance, Re-Engineering and Products Conceive Refine Develop Extend Extend Extend Extend Develop Refine

Widening and Deepening Services – Business Consulting Question Areas Content Areas Service Solution Scope Comparison What ? Why ? How ? Who? When? Infosys Business Consulting Solution Scope Front-end Services Specialty IT Services General Project Management Project Implementation Staffing Services Infosys-Delivery With Proven GDM Solution Scope Most Offshore Service Scope New Global Majors with no GDM Solution Scope Infosys : An End-To-End Solutions Partner ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Widening and Deepening Services – Enterprise Solutions Package Implementation Business Understanding Software Skills WMS HK systems, Yantra WMS Package Enabled Reengineering SCM i2, Manugistics CRM Siebel, Clarify, Vantive, Oracle EAI TIBCO, Vitria, MQSeries ERP SAP, PeopleSoft, Oracle E-procurement Ariba B2B solutions Manufacturing Apparel Logistics Retail Utilities Finance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Widening and Deepening Services - Systems Integration Positioning Infosys in the Solutions Leadership Role… Go-to-Market Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Custom Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PRE-INTEGRATED SOLUTIONS CUSTOM / TURNKEY SOLUTIONS SECURITY SERVICES CALL CENTER SERVICES DATA CENTER SERVICES PLATFORM RE-ENGINEERING INFRASTRUCTURE SOLUTIONS

Widening and Deepening Services - Testing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Custom Validation Services Specialty Validation Services Validation Solutions Value Add

Widening and Deepening Services - Infrastructure Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DATA CENTER MANAGEMENT Network Mgmt. Security Mail Infrastructure Hosting TECHNICAL SUPPORT Tech. Help Desk Production Support Desktop Infrastructure INFRASTRUCTURE CONSULTING IT Process Consulting Infrastructure Audits Enterprise Mgmt System Help Desk Consulting APPLICATION MANAGEMENT Database Mgmt Application Monitoring Operation Support

Execution Excellence - Business Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Leverage Process, frameworks, methodologies, tools, artifacts and re-usable knowledge objects Thought Leadership Alliances Solutions

Execution Excellence – Technology leadership Mission : Innovation in Solutions and Services, Thought Leadership in Emerging Technologies Focus Areas : Enterprise Architectures, Performance Engineering, Business Process Management, Pervasive Computing, I.T Management, Collaboration, Web Services, Knowledge Engineering, Platforms – J2EE, .NET ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Execution Excellence - Domain leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],DCG In 2003 (Till July): 12 Thought papers presented at international conferences / published international journals across industry segments. Retail and Distribution Transportation Healthcare Energy & Utilities Insurance Banking & Cash Management SCM & Manufacturing Financial Securities Travel & Tourism

Execution Excellence - Quality CMMI PCMM MBNQA CFPM 1993 ISO 9001 1999 CMM Level 5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Execution Excellence – Operational Efficiency Introducing Global Delivery to traditionally “onsite” engagements Continuous improvement in offshore productivity through innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Engagement Management Strategy ,[object Object],[object Object],[object Object],Enhance Client Satisfaction ,[object Object],[object Object],[object Object],[object Object]

Execution Excellence - People Development ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

In Conclusion… ,[object Object]

Mohan Sekhar

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