The document discusses social business and customer relationship management (CRM). It notes that companies can no longer have all the answers internally and must work more closely with customers. It suggests that new intranets are still evolving, while some essential intranets underpin daily work. Finally, it indicates that social business and CRM can be achieved through Microsoft SharePoint and Dynamics CRM.

1. Social business & CRM
Arjan Nataraj, Mixit

2. Social business & CRM

9. Social business & CRM

10. “… the world is becoming too fast,
too complex and too networked for
any company to have all the
answers inside”
Yochai Benkler

12. Voor aanbiedingen

13. Voor support

14. Dichterbij de klant

15. Hoe willen mensen werken?

20. Hier komt video

21. Welke tools wil men dan gebruiken?

24. Welke oplossingen mogelijk?

25. AD- HOC
New intranets
still finding their
feet; or sites that
have grown
organically over
time

26. AD- HOC USEFUL
New intranets Intranets
still finding their providing
feet; or sites that content and
have grown news; can’t turn
organically over off, but taken for
time granted

27. AD- HOC USEFUL ESSENTIAL
Intranets that
New intranets Intranets underpin day-
still finding their providing today
feet; or sites that content and work of
have grown news; can’t turn staff; support
organically over off, but taken for core business
time granted and service
delivery

28. AD- HOC
Success
measure:
Adoption

29. AD- HOC USEFUL
Success Success
measure: measure:
Adoption Usage

30. AD- HOC USEFUL ESSENTIAL
Success Success Success
measure: measure: measure:
Adoption Usage Impact!!

31. Intranet

36. Social business & CRM
=
SharePoint & CRM Dynamics

40. Social business & CRM

41. Contact?
Arjan.nataraj@mixit.nl
06-55888776
@arjannataraj