Ettolya Payne has over 10 years of experience in patient care and medical administration. She currently works as a Patient Finance Representative at United Medical Center, where she screens patients for insurance, maintains a high processing rate, and assists with patient finances and Medicaid applications. Previously, she held roles as a Medical Secretary, Medical Records Technician, and Medical Secretary at various hospitals and medical practices. She has strong skills in customer service, clerical work, critical thinking, communication, time management, and computer applications from Microsoft Office to medical billing software.
1. ETTOLYA S. PAYNE
P.O. Box 7433
Silver Spring, MD 20907
(816) 838-7148
Ettolya@gmail.com
Professional Summary
Seasoned Patient Care Assistant with more than 10 years of experience in fast-paced hospital and office setting.
Excellent customer service and managerial skills. Track record of achieving exceptional results in patient care
and medical practice.
Skills
• Customer and Personal Service
• Clerical
• Critical Thinking
• Effective Communication (oral and written)
• Time Management
• Complex Problem Solving
• Judgment and Decision Making
• Computers and Electronics
• Administration and Management
Experience
Patient Finance Representative - Lead (Feb. 2014 – Present)
United Medical Center/ Healthcare Fiscal Incorporated Management, HFMI
• Screen patients face to face on inpatient and nursing home status for insurance.
• Maintain a high turnover rate for insurance applicants.
• Complete all insurance applications, for inpatient and nursing home residents (DC/MD/VA).
• Assist patients/ families with finances, verifies insurance through passports and ensures all documents
are given for Medicaid approval.
• Follow with caseworkers to inquire about Medicaid status ensure all verifications have been
completed.
• Attend weekly Care Plan Meetings regarding new Skilled Nursing Facility (SNF) residents.
• Post insurance and private payments.
• Place calls to clients to collect outstanding payments.
• Complete recertifications for Medicaid patients.
Medical Secretary (Sept. 2005 – Feb. 2014)
Potomac Physician Associates/ Bethesda Medical Associates – Bethesda, MD
• Explained policies, procedures, or services to patients using medical or administrative knowledge.
• Operated office equipment, such as voice mail messaging systems, and use word processing,
spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters,
case histories, or medical records.
• Completed insurance or other claim forms.
• Interviewed patients to complete documents, case histories, or forms, such as intake or insurance
forms.
• Compiled and record medical charts, reports, or correspondence, using typewriter or personal
computer.
• Maintained medical records, technical library, or correspondence files.
Medical Records and Health Information Technicians (Sept. 2002 – Aug. 2005)
Adventist Health Care – Rockville, MD
• Conferred with customers by telephone or in person to provide Information about products or
services, take or enter orders, cancel accounts, or obtain details or complaints.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Resolved customers service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
2. • Kept records of invoices and support documents.
Medical Secretary (Aug. 1998 – May 2002)
Truman Medical Center – Kansas City, KS
• Coordinated communication between patients, family members, medical staff, administrative staff, or
regulatory agencies.
• Referred patients to appropriate health care services or resources.
• Explained policies, procedures, or services to patients using medical or administrative knowledge.
• Answered telephones and direct calls to appropriate staff.
• Received and route messages or documents, such as laboratory results, to appropriate staff.
• Compiled and record medical charts, reports, or correspondence, using typewriter or personal
computer.
• Performed various clerical or administrative functions, such as ordering and marinating an inventory
or supplies.
Education
High School Diploma: General Studies & Computer Software May 1995
F.L. Schlagle High School – Kansas City, KS
Computer Application Skills
I have obtained thorough knowledge in NextGen EMR/ EPM system, Microsoft Office, Insurance Billing and
Coding, as well as typing 55 wpm.
References
Available upon request