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ETTOLYA S. PAYNE
P.O. Box 7433
Silver Spring, MD 20907
(816) 838-7148
Ettolya@gmail.com
Professional Summary
Seasoned Patient Care Assistant with more than 10 years of experience in fast-paced hospital and office setting.
Excellent customer service and managerial skills. Track record of achieving exceptional results in patient care
and medical practice.
Skills
• Customer and Personal Service
• Clerical
• Critical Thinking
• Effective Communication (oral and written)
• Time Management
• Complex Problem Solving
• Judgment and Decision Making
• Computers and Electronics
• Administration and Management
Experience
Patient Finance Representative - Lead (Feb. 2014 – Present)
United Medical Center/ Healthcare Fiscal Incorporated Management, HFMI
• Screen patients face to face on inpatient and nursing home status for insurance.
• Maintain a high turnover rate for insurance applicants.
• Complete all insurance applications, for inpatient and nursing home residents (DC/MD/VA).
• Assist patients/ families with finances, verifies insurance through passports and ensures all documents
are given for Medicaid approval.
• Follow with caseworkers to inquire about Medicaid status ensure all verifications have been
completed.
• Attend weekly Care Plan Meetings regarding new Skilled Nursing Facility (SNF) residents.
• Post insurance and private payments.
• Place calls to clients to collect outstanding payments.
• Complete recertifications for Medicaid patients.
Medical Secretary (Sept. 2005 – Feb. 2014)
Potomac Physician Associates/ Bethesda Medical Associates – Bethesda, MD
• Explained policies, procedures, or services to patients using medical or administrative knowledge.
• Operated office equipment, such as voice mail messaging systems, and use word processing,
spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters,
case histories, or medical records.
• Completed insurance or other claim forms.
• Interviewed patients to complete documents, case histories, or forms, such as intake or insurance
forms.
• Compiled and record medical charts, reports, or correspondence, using typewriter or personal
computer.
• Maintained medical records, technical library, or correspondence files.
Medical Records and Health Information Technicians (Sept. 2002 – Aug. 2005)
Adventist Health Care – Rockville, MD
• Conferred with customers by telephone or in person to provide Information about products or
services, take or enter orders, cancel accounts, or obtain details or complaints.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
• Resolved customers service or billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills.
• Kept records of invoices and support documents.
Medical Secretary (Aug. 1998 – May 2002)
Truman Medical Center – Kansas City, KS
• Coordinated communication between patients, family members, medical staff, administrative staff, or
regulatory agencies.
• Referred patients to appropriate health care services or resources.
• Explained policies, procedures, or services to patients using medical or administrative knowledge.
• Answered telephones and direct calls to appropriate staff.
• Received and route messages or documents, such as laboratory results, to appropriate staff.
• Compiled and record medical charts, reports, or correspondence, using typewriter or personal
computer.
• Performed various clerical or administrative functions, such as ordering and marinating an inventory
or supplies.
Education
High School Diploma: General Studies & Computer Software May 1995
F.L. Schlagle High School – Kansas City, KS
Computer Application Skills
I have obtained thorough knowledge in NextGen EMR/ EPM system, Microsoft Office, Insurance Billing and
Coding, as well as typing 55 wpm.
References
Available upon request

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E. Payne's Resume - 1

  • 1. ETTOLYA S. PAYNE P.O. Box 7433 Silver Spring, MD 20907 (816) 838-7148 Ettolya@gmail.com Professional Summary Seasoned Patient Care Assistant with more than 10 years of experience in fast-paced hospital and office setting. Excellent customer service and managerial skills. Track record of achieving exceptional results in patient care and medical practice. Skills • Customer and Personal Service • Clerical • Critical Thinking • Effective Communication (oral and written) • Time Management • Complex Problem Solving • Judgment and Decision Making • Computers and Electronics • Administration and Management Experience Patient Finance Representative - Lead (Feb. 2014 – Present) United Medical Center/ Healthcare Fiscal Incorporated Management, HFMI • Screen patients face to face on inpatient and nursing home status for insurance. • Maintain a high turnover rate for insurance applicants. • Complete all insurance applications, for inpatient and nursing home residents (DC/MD/VA). • Assist patients/ families with finances, verifies insurance through passports and ensures all documents are given for Medicaid approval. • Follow with caseworkers to inquire about Medicaid status ensure all verifications have been completed. • Attend weekly Care Plan Meetings regarding new Skilled Nursing Facility (SNF) residents. • Post insurance and private payments. • Place calls to clients to collect outstanding payments. • Complete recertifications for Medicaid patients. Medical Secretary (Sept. 2005 – Feb. 2014) Potomac Physician Associates/ Bethesda Medical Associates – Bethesda, MD • Explained policies, procedures, or services to patients using medical or administrative knowledge. • Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. • Completed insurance or other claim forms. • Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms. • Compiled and record medical charts, reports, or correspondence, using typewriter or personal computer. • Maintained medical records, technical library, or correspondence files. Medical Records and Health Information Technicians (Sept. 2002 – Aug. 2005) Adventist Health Care – Rockville, MD • Conferred with customers by telephone or in person to provide Information about products or services, take or enter orders, cancel accounts, or obtain details or complaints. • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Resolved customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • 2. • Kept records of invoices and support documents. Medical Secretary (Aug. 1998 – May 2002) Truman Medical Center – Kansas City, KS • Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies. • Referred patients to appropriate health care services or resources. • Explained policies, procedures, or services to patients using medical or administrative knowledge. • Answered telephones and direct calls to appropriate staff. • Received and route messages or documents, such as laboratory results, to appropriate staff. • Compiled and record medical charts, reports, or correspondence, using typewriter or personal computer. • Performed various clerical or administrative functions, such as ordering and marinating an inventory or supplies. Education High School Diploma: General Studies & Computer Software May 1995 F.L. Schlagle High School – Kansas City, KS Computer Application Skills I have obtained thorough knowledge in NextGen EMR/ EPM system, Microsoft Office, Insurance Billing and Coding, as well as typing 55 wpm. References Available upon request