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Detroit IABC Webinar In Search of Feedback: 7 Practices to Pump Up Conversations in Your Workplace
1. In Search of Feedback 7 Practices to Pump Up Conversations in Your Workplace Jan. 25, 2011 Linda Dulye, president / founder, Dulye & Co.
2. Welcome All Gary Spondike- IABC Detroit Gary Spondike President, IABC Detroit Director-Elect IABC Heritage Region detroit.iabc.com Email: gspondike@skidmorestudio.com
4. In Search of Feedback Overview:Dulye & Co. Conversation Catalysts:Tested tools and actionable practices to improve how to get feedback and how to use it
6. 7 Practices to Pump Up Conversations Raise the Bar on Feedback Change paradigms Redesign models Give them something to talk about Tune in opposing views Get a pulse Be responsive Create an APP
10. Shift to Performance-Based Paradigm Poor Average Great Feedback fuels business results and organizational performance. Employee population Employee productivity Spectator-Filled to Spectator-Free™
14. What’s Your Current State of Feedback Practices How often do senior leaders in your business group or function directly ask employees for feedback? Running on empty
23. Award Winning Model: Elevate Ideas that Add Value More than a stroll! Major innovation and cost savings driver Facility Map with Zones Feedback Notepad Coaching Guide Quality Check Employee Liaisons
24. 3. Give Them Something to Talk About Meaningful messages cut through information overload and connect with ME
25. Nail the Message: Content Planning Tool Engage leaders to plan and prioritize key messages—as a management team. What 3 things do you want people to remember? Understand?
26. Create a Connection with Each Message Key message to communicate What business goal does this support? Why is this important to our dept./co.? Why is this important to your/ our team? Why is this important to our customers? Localize, personalize—and go from ME to WE.
27. Support Messages with Story Telling Supplier Employee at another site Industry Expert Customer Widen perspectives to changes underway in your industry and with competitors
31. Feedback capture tool Key Message Toolkit Manager attitude and aptitude directly affects the volume and quality of feedback.
32. 4. Tune in Opposing Views Conflict… averse? receptive? Is diversity truly appreciated?
33. Is it Really Safe to Speak Up? When it comes to listening to feedback that is considered negative or contrary in tone or content, how comfortable are:
34. Elevate Inquiry to Encourage Constructive Feedback Track current questioning techniques—then set a goal to double open-ended questions.
40. 5. Get a Pulse Supplement surveys with quick polling snapshots
41. The daily business rhythm constantly challenges engagement and productivity 1 = Poor2 = Fair3 = Good 4= Excellent Poor Excellent You Can’t Run a Business with 12-Month Old Feedback
43. Snapshot Tools: In-Seat Pulsing Feedback Form Example Build into meetings Targeted questions: 5-7 multiple choice, 1 open, 1 demographic Conduct online, by PDA or hard copy Complete before meeting adjourns Repeat regularly with consistency in format and metrics
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45. Site specific or multi-site representation / Reward different views with selection
52. Case Study Results: After Action Team Program Leader Poll: Identify biggest improvements in Town Hall Meetings
53. Case Study Results: After Action Teams Leader Poll: Impact of new Town Hall Program
54. 6. Be Responsive Optimize Feedback: Speed to Get it and Use it!
55. Use it or Lose it: Speed Simmers ‘Survey Fatigue’ How quickly do you share feedback from Town Hall Meetings with employees? High Octane!
56. Speed Matters! So Do Reporting Practices. Share results with executives only? Not good enough! Transparency… promotes trust, engagement and fights fatigue(of surveys, snapshots and conversations).
57. Simplify Reporting with Dashboards Fast, Filter-free – live collection and viewing Visually rich –bar charts and pie graphs Captures quantitative and qualitative data (no scrubbing) Multi-purpose: Collect, package, project/communicate Dashboard Tool
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61. Partner with line of business leader, other functional group, employee action team
65. Recap: 7 Practices to Pump Up Conversations Change paradigms Redesign models Give them something to talk about Tune in opposing views Get a pulse Be responsive Create an APP
66. IABC Items of Interest February 2011 is Worldwide IABC Membership Month! For new or lapsed members who join/re-join IABC, the $40 application fee is waived Log onto iabc.com for complete details. Mark your calendars for: IABC Heritage Region Conference October 9-11, 2011 Westin Book Cadillac Hotel, Detroit, MI
67. Thanks for Listening. Keep the Dialogue Going… Linda Dulye, President, Dulye & Co. ldulye@dulye.com 845 987 7744 twitter.com/dulye The entire contents of the presentation are proprietary to Dulye & Co. This material may be not be copied or reproduced for any purpose. Any reproduction or disclosure requires the prior consent of Dulye & Co. For more information, please contact Roger Gibboni, Business Manager, at 845-987-7744 or rgibboni@dulye.com.
